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Help & Contact Us

Your answer

What happens after the first year of membership?

If you pay for the Unlimited Card monthly your subscription and monthly payments will automatically continue after the first 12 months. You may cancel your membership at any time after the first year by giving us one month's notice. Please refer to the Unlimited Card terms and conditions for more details.

If you pay for the Unlimited Card annually your Unlimited membership will not automatically renew and will come to an end after 12 months unless you request and pay for an extension. We will write to you before the end of your first 12 months of membership to ask whether you would like to renew and to let you know the applicable charges for the Unlimited membership. You have the choice of continuing your membership by paying for the full 12 months up front or moving to the monthly payment plan (direct debit). You will need to contact the Unlimited Helpline by telephone to renew your Unlimited membership as it is not possible to extend annual subscriptions or change payment plans via the Cineworld Website or Unlimited Tablets and receive the upgrade to (or retain) the black Premium Unlimited Card.

Any free months’ membership awarded during your first year through our Recommend a Friend offer will be credited to your account and apply from months 13 and onwards. You will still receive your upgrade to Premium Unlimited during these free months but if you pay annually you will need to contact the Unlimited Helpline to request your new black Premium Unlimited card.

 

Related questions

What are the benefits of the Unlimited card?

What is not included with my membership?

Is there a minimum contract period?

How do I apply for an Unlimited card online?

What do you need to have with you before you start the application process?

What do I pay for when I go through the online application process?

Can someone else pay for my Unlimited Card?

Are there any specific requirements for my Unlimited card photo?

Are there any specific requirements for my Unlimited card photo?

What do I do if I get stuck half way through the online application process?

How long does it take before I get an Unlimited card to use in the cinema?

Can I start watching films at cinemas before my card arrives?

Who do I contact if my Unlimited card does not arrive?

Can I sign up for an Unlimited Card in Cineworld’s cinemas?

Can I register for an Unlimited card if I am under 18 years?

What should I do if I change my address before my card arrives?

I have an Unlimited Gift Voucher, how do I use it to sign-up for an Unlimited Card?

How can I cancel my card?

For which cinemas do I need a West End Unlimited Card?

Can I advance book online?

What films can I advance book?

Can I advance book at the box office?

How many movies can I advance book with my Unlimited card?

Who can cancel an advance booking that has been made?

Can a 'part' booking be changed - i.e. I have booked 3 Unlimited tickets, but I only need to change one of them?

Can I collect my advance booking tickets from the automated ticket machine?

When can I collect my advance booking tickets?

What do I need to collect the tickets?

I have missed a monthly payment, what should I do?

Can I upgrade to special seating?

What is Recommend A Friend?

Who can benefit from the Recommend A Friend Offer?

How can I Recommend a Friend to Unlimited?

When can I apply for a Recommend a Friend code?

What are the benefits of Recommend a Friend for me?

What’s in it for my Friend when they use my Recommend a Friend code?

How many Friends can I recommend with the Recommend a Friend offer?

How and when will I receive my free Recommend a Friend month(s)?

I’ve lost my Recommend a Friend code, can I get another?

What happens to my Recommend a Friend free months if I cancel my membership or my card is deactivated?

What happens to my free months if my Recommended Friends cancel their memberships?

My Friend has given me a Recommend a Friend code – what do I need to do?

I have signed up for Unlimited using a Recommend a Friend code. How will I get my free month?

Why doesn't my Recommend a Friend code work?

My 13th month is free through the Recommend a Friend offer, will I still be upgraded to Premium Unlimited and receive my black Unlimited card?

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