Contact Us

Top questions asked by our customers

Can I use Orange/EE Wednesday codes when booking on your website?

  • No, Orange/EE 2-for-1 codes must be redeemed at box office on a Wednesday for a same-day performance only.

Why can’t I see more film time information?

  • Our website updates its Film Times every Tuesday afternoon so check back each Tuesday to book for the up-coming weekend and following week.

Can I Change or Cancel my booking?

  • Please contact us on 0871 200 2000*
    – Please ensure you have your booking reference or the credit card number you booked with available where possible.
    Unlimited customers please call our Unlimited Card Helpline on 0844 372 3445** to make any changes to your booking.

I’ve Lost something at the Cinema

  • We’ll do our very best to reunite you with it. Please call 0871 200 2000*

My Unlimited Card won’t allow me to make a booking?

  • Please call the dedicated Unlimited Card Helpline on 0844 372 3445** who will happily check your account.

*10 pence per minute from a BT landline, mobile and other providers may vary
**5 pence per minute from a BT landline, mobile and other providers may vary

Other questions

If you would like to contact Cineworld regarding a question you have with your visit or booking to Cineworld please use the form below or phone using the relevant phone number. You will also find the answers to many of your questions under our FAQ section.

Cineworld contact numbers

Cineworld Information &
Phone Booking Line

0871 200 2000

(10 pence per minute from a BT landline,
mobile and other providers may vary)

For film information and advance bookings
Monday - Sunday 24 hours

Purchasing gift cards and general information
Monday - Sunday 10:00 - 22:00

Unlimited Card Helpline

0844 372 3445

(5 pence per minute from a BT landline,
mobile and other providers may vary)

Monday - Sunday 10:00 - 22:00


Disability & Accessibility Helpline

0800 188 4044

Monday - Sunday 10:00 - 22:00

Cineworld
Customer Services

0844 815 7747

(5 pence per minute from a BT landline,
mobile and other providers may vary)

Monday - Friday
9:00 - 17.30

Saturday
10:00 - 18.30

Connect with Cineworld

Cineworld offices

Cineworld Cinemas Head Office

Power Road Studios
Power Road
Chiswick
London W4 5PY
United Kingdom

Cineworld Cinemas Ltd

Registered in England and Wales (Reg. No. 01915767)

Registered Office: Power Road Studios, 114 Power Road, Chiswick, London W4 5PY