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Help & Contact Us

Your answer

Are there any specific requirements for my Unlimited card photo?

You will need to upload a photo of yourself as part of the application process. The photograph is a very important part of the application process – cinema staff need to be able to recognise that you are the Unlimited Card holder when they ask to see your card.

It is your responsibility to provide a photograph that is a good likeness of you. If cinema staff cannot recognise you from the photo on your Unlimited Card they will retain the card and you will need to contact the Unlimited Helpline to order and obtain a replacement (administration fee payable, currently £10/€16). You will not be able to use your Unlimited Card until a temporary Unlimited Card or your replacement card has been received.

Important things to consider when uploading your photograph:

  • Photographs should be in colour
  • Maximum file size of 1Mb with a sharp/in-focus image (min resolution 171 x 230 pixels)
  • Photograph must be of the applicant only
  • Size should be no smaller than 40 x 30mm
  • Photograph must be portrait (tall) format
  • Photograph must be taken with a light background in a well-lit area
  • photos must be in saved in JPG, JPEG, PNG, BMP, TIF or GIF format

 

Related questions

What are the benefits of the Unlimited card?

What is not included with my membership?

Is there a minimum contract period?

What happens after the first year of membership?

How do I apply for an Unlimited card online?

What do you need to have with you before you start the application process?

What do I pay for when I go through the online application process?

Can someone else pay for my Unlimited Card?

Are there any specific requirements for my Unlimited card photo?

What do I do if I get stuck half way through the online application process?

How long does it take before I get an Unlimited card to use in the cinema?

Can I start watching films at cinemas before my card arrives?

Who do I contact if my Unlimited card does not arrive?

Can I sign up for an Unlimited Card in Cineworld’s cinemas?

Can I register for an Unlimited card if I am under 18 years?

What should I do if I change my address before my card arrives?

I have an Unlimited Gift Voucher, how do I use it to sign-up for an Unlimited Card?

How can I cancel my card?

For which cinemas do I need a West End Unlimited Card?

Can I advance book online?

What films can I advance book?

Can I advance book at the box office?

How many movies can I advance book with my Unlimited card?

Who can cancel an advance booking that has been made?

Can a 'part' booking be changed - i.e. I have booked 3 Unlimited tickets, but I only need to change one of them?

Can I collect my advance booking tickets from the automated ticket machine?

When can I collect my advance booking tickets?

What do I need to collect the tickets?

I have missed a monthly payment, what should I do?

Can I upgrade to special seating?

What is Recommend A Friend?

Who can benefit from the Recommend A Friend Offer?

How can I Recommend a Friend to Unlimited?

When can I apply for a Recommend a Friend code?

What are the benefits of Recommend a Friend for me?

What’s in it for my Friend when they use my Recommend a Friend code?

How many Friends can I recommend with the Recommend a Friend offer?

How and when will I receive my free Recommend a Friend month(s)?

I’ve lost my Recommend a Friend code, can I get another?

What happens to my Recommend a Friend free months if I cancel my membership or my card is deactivated?

What happens to my free months if my Recommended Friends cancel their memberships?

My Friend has given me a Recommend a Friend code – what do I need to do?

I have signed up for Unlimited using a Recommend a Friend code. How will I get my free month?

Why doesn't my Recommend a Friend code work?

My 13th month is free through the Recommend a Friend offer, will I still be upgraded to Premium Unlimited and receive my black Unlimited card?

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