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Help & Contact Us

Your answer

Can I start watching films at cinemas before my card arrives?

Yes you can! When you purchase an Unlimited Card we will send you a confirmation email with your temporary Unlimited Card attached as a PDF. You can start using the temporary Unlimited Card straight away in cinema and online as detailed below. As soon as you receive your Unlimited Card through the post please start using this instead of the temporary Unlimited Card.

Tickets in cinema: Each time you visit a Cineworld cinema just present your temporary Unlimited card at the box office together with one other form of identification (such as your driving licence or bank card) to obtain your tickets. You can either print out the temporary Unlimited Card or display the PDF on your smartphone. If you signed up in one of our cinemas using an Unlimited tablet, you can use the confirmation SMS to obtain your tickets (although you will need to show the PDF or printed version of your temporary Unlimited Card together with ID on any future visits).

Tickets online via My Cineworld*: To use your temporary Unlimited Card to book tickets online using the Unlimited Card online booking offer you will need to register for a My Cineworld account and input your Unlimited Card number. You can register at www.cineworld.com/mycineworld/login#register. Once you have done this you will be able to book up to three (3) tickets online via your My Cineworld account. Please note that you may only have one booking for a particular film at any one time and you must not book for two films which start within 90 minutes of each other, whether those tickets are booked in cinema or online.

Tickets by phone: It is not possible to use your temporary Unlimited Card or your Unlimited Card to book tickets by telephone.

Terms of the Unlimited Card Online Booking Offer apply. Click here for details. Online booking may be amended or withdrawn at any time without notice.

 

Related questions

What are the benefits of the Unlimited card?

What is not included with my membership?

Is there a minimum contract period?

What happens after the first year of membership?

How do I apply for an Unlimited card online?

What do you need to have with you before you start the application process?

What do I pay for when I go through the online application process?

Can someone else pay for my Unlimited Card?

Are there any specific requirements for my Unlimited card photo?

Are there any specific requirements for my Unlimited card photo?

What do I do if I get stuck half way through the online application process?

How long does it take before I get an Unlimited card to use in the cinema?

Who do I contact if my Unlimited card does not arrive?

Can I sign up for an Unlimited Card in Cineworld’s cinemas?

Can I register for an Unlimited card if I am under 18 years?

What should I do if I change my address before my card arrives?

I have an Unlimited Gift Voucher, how do I use it to sign-up for an Unlimited Card?

How can I cancel my card?

For which cinemas do I need a West End Unlimited Card?

Can I advance book online?

What films can I advance book?

Can I advance book at the box office?

How many movies can I advance book with my Unlimited card?

Who can cancel an advance booking that has been made?

Can a 'part' booking be changed - i.e. I have booked 3 Unlimited tickets, but I only need to change one of them?

Can I collect my advance booking tickets from the automated ticket machine?

When can I collect my advance booking tickets?

What do I need to collect the tickets?

I have missed a monthly payment, what should I do?

Can I upgrade to special seating?

What is Recommend A Friend?

Who can benefit from the Recommend A Friend Offer?

How can I Recommend a Friend to Unlimited?

When can I apply for a Recommend a Friend code?

What are the benefits of Recommend a Friend for me?

What’s in it for my Friend when they use my Recommend a Friend code?

How many Friends can I recommend with the Recommend a Friend offer?

How and when will I receive my free Recommend a Friend month(s)?

I’ve lost my Recommend a Friend code, can I get another?

What happens to my Recommend a Friend free months if I cancel my membership or my card is deactivated?

What happens to my free months if my Recommended Friends cancel their memberships?

My Friend has given me a Recommend a Friend code – what do I need to do?

I have signed up for Unlimited using a Recommend a Friend code. How will I get my free month?

Why doesn't my Recommend a Friend code work?

My 13th month is free through the Recommend a Friend offer, will I still be upgraded to Premium Unlimited and receive my black Unlimited card?

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