Here are the Cineworld terms and conditions, privacy information and legal notices for all the services we provide. They are subject to change and can be updated on a regular basis.
Gift cards, e-Gift cards and gift box terms
of use and cancellation rights
Cineworld is committed to ensuring that the privacy of your personal information (what we call “Information”) is protected. Cineworld Cinemas Limited is the “data controller” of your Information under UK privacy laws if your residential address is in the UK or the Channel Islands. Adelphi Carlton Limited is the “data controller” of your Information under Irish privacy laws if your residential address is in the Republic of Ireland. These two companies work together under the Cineworld brand to operate Cineworld cinemas and to provide the Cineworld services and products.
Please also read our Cookies Policy and our Terms and Conditions available at www.cineworld.com/terms. If you have any questions, please contact us by email at firstname.lastname@example.org or on 0333 003 3444 (UK) or 0818 304 204 (ROI).
3. Users of our services
We welcome children and young people to our cinemas. However, when you purchase tickets from us we may ask your age, and if you’re buying on behalf of someone else for the age of the recipient, so we can ensure that access to age-restricted films is appropriately restricted. Our online bookings service, My Cineworld and online functions of our Unlimited Card scheme are intended for users aged 13 years and over, so please do not use these if you are under 13 years old.
4. What information do we collect and how do we use it?
We collect Information from you:
We use that Information:
We collect more or less Information depending on which source we collect it from and which services you are using. We also collect details passively through cookies, log files and other technologies. More details of the types of Information we collect through General Bookings, My Cineworld and Unlimited are set out below and details of our passive collection of Information can be found in our Cookies Policy.
5. General Bookings, purchases and payments
Information we collect from you
If you wish to book tickets using our websites or otherwise, we will need to know some details about you such as your name and payment card details. We will also need your email address if you’re booking online. We may also need this information when you make any other purchases via our websites, such as ordering food, drink or 3D glasses. If you request a booking confirmation to be sent by SMS, we will also ask you to provide your mobile phone number.
If you contact us or have an enquiry we will keep a record of this which may include some of your Information depending on how you contacted us.
How we use this Information
We use this Information to allow us, our agents and sub-contractors who are working on our behalf, to process your booking, fulfil your orders and to send you service related emails (and where requested, text messages) for your booking.
We may also use these details to send you a follow-up email after your cinema visit, to check that you were satisfied with our service.
If you have given us your consent (either by opting in to receive email and phone marketing or by choosing not to opt out of email and phone marketing communications when we collect your details) we’ll also use this Information to provide marketing communications to you by email and phone. If you prefer not to receive these email and phone marketing communications going forwards you can choose to opt out at any time by contacting our customer services team (please refer to Updating, Rectifying and Deleting Personal Data or Withdrawing Consent below for further details).
If you choose to pay for your purchases on our websites by credit or debit card those payments will be processed by our payment provider rather than Cineworld. If you use a Cineworld gift card, e-gift code or other promotional code to pay for your purchases those payments may be processed by our gifts and promotions service providers rather than Cineworld.
6. My Cineworld
Information we may collect from you
If you wish to register to the My Cineworld service, we will ask you to complete the registration process to create your own My Cineworld account. As part of this process, we need your name and e-mail address and we may ask you for other Information such as your date of birth, postal address and favourite or local cinema. Alternatively, you can register for My Cineworld using your Facebook profile and we will use your Information from your Facebook profile to create your My Cineworld account. You may also provide us with additional Information when using your My Cineworld account, for example to update your personal details or to make purchases online. If you request a booking confirmation to be sent by SMS, we will also ask you to provide your mobile phone number.
You can update and amend the Information we hold about you, including your marketing preferences, at any time through your My Cineworld account.
How we use this Information
We use your Information for the same purposes as those identified above.
We also use this Information to allow us, our agents and sub-contractors who are working on our behalf to provide you with this service including facilitating your use of our Cineworld Advance Booking service. This Information is also used to identify you when you visit our websites including to assist with logging in to your account.
Where you choose this option, your payment card details will be securely stored by our payment services providers, who process and store all credit and debit card payments on our behalf, to help speed up the online booking process for you.
One of the benefits of signing up to My Cineworld is that you can choose to be kept up to date with our latest offers and promotions, weekly film times, upcoming attractions and information about special features of our websites or any of our other services or products which we think may be of interest to you. If you’ve given us your consent, we will also send you email marketing communications about other offers, products and services which we think may be of interest to you, including those of our partners. We’ll use your Information to provide these information and marketing communications to you. If you would prefer us not to use your Information in this way you can opt out of our email marketing communications during the My Cineworld registration process or change your preferences about what you receive from us at any time through your My Cineworld account.You may ask us to close your My Cineworld account at any time by selecting the ‘Remove Account’ option in your My Cineworld account or by contacting our customer service team by email at email@example.com from the email address associated with your My Cineworld account. Once you have asked us to remove your account your My Cineworld account will be closed and you won’t be able to access your My Cineworld account, bookings history or wish list online anymore. We will retain your details on file but we will only use this information to process and answer any queries you raise with our customer services team in the future.
7. Unlimited members
Information we collect from you
If you join our Unlimited Card scheme we will ask you to complete the registration process to register for an account. As part of this process, we will ask for Information such as your name, e-mail address, postal address, telephone number, date of birth and depending on your choice of payment method, payment card and/or bank details. We will also ask you to provide a photo of yourself for use on your Unlimited membership card. We also receive Information about your use of your Unlimited Card from our local and national partners who are identified on our websites from time to time.
If you register for Unlimited membership for someone else (if it is a gift), we will still need some Information about you (so we can contact you about your gift and you can pay) but we will also ask for the details of the person who will be the Unlimited member. Where you submit Information about that person to us, you confirm that you have all necessary permissions and consents to do so (including the consent of the Unlimited member’s parent or guardian, if they are under 18).
When you register with our Unlimited Card scheme you’ll need to set up a My Cineworld account, if you haven’t already got one, in order to use your Unlimited Card online. If you’ve already got a My Cineworld account, you can ask us to match up your details with your Unlimited Card membership details (you can confirm and update any which don’t match), and you’ll be able to manage all your details, preferences and take advantage of your Unlimited Card services through your My Cineworld account.
How we use this Information
We use this Information to allow us, our agents and sub-contractors who are working on our behalf to provide you (or where you have purchased membership as a gift membership, the registered Unlimited member) with the Unlimited membership services and for the purposes identified above. Occasionally, we may use Information to contact you to ask you to participate in a member survey, to help us improve Unlimited (your participation would be completely voluntary).
Where you have chosen to provide bank details, our payment processors will use this Information, on our behalf, to set up your direct debit. If you choose to pay by credit or debit card, or Cineworld gift or promotional code those details will also be processed by our payment processors rather than Cineworld.
Unless you have chosen not to receive them, we will use your Information to send you our Unlimited newsletters, invitations to Unlimited screenings and details of Unlimited offers, discounts and other promotions relating to your account by email or phone. We will also use your Information to send you our weekly film times and details of our latest offers and promotions, upcoming attractions and information about special features of our websites or any of our other services or products which we think may be of interest to you. If you’ve given us your consent, we will also send you email and phone marketing communications about other offers, products and services which we think may be of interest to you, including those of our partners. If you would prefer us not to use your Information in this way you can opt out of Unlimited email and phone marketing communications during the Unlimited Card application process or change your preferences about what you receive from us at any time through your My Cineworld account.
Sharing Information with our partners
One of the benefits of your Unlimited Card membership is receiving discounted deals for Unlimited members from our local and national partners. Full details of the partners and offers we make available are displayed on our websites, within our apps and/or sent to you by email and/or SMS as part of your membership.
We receive details from our partners where you have used your Unlimited Card to take advantage of a discount or deal and we use this Information to keep track of the value of the deals and discounts we offer and to improve or more appropriately tailor the discounts and deals we can offer.
8. Collection of Information through your use of our websites and apps
In particular, we may collect:
We may use this Information to:
The Information we store within the cookie is encoded and restricted so only we (and our trusted third parties) are able to access this Information.
10. How does Cineworld protect my Information?
While the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, we follow strict security procedures (including appropriate technical and organisational measures) in the storage and disclosure of information which you have given us, to prevent unauthorised access or loss. Our security procedures mean that we may occasionally request proof of identity before we are able to discuss your account details or other queries.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We may share your Information in the following circumstances:
We may from time to time share your Information with social media platform providers to inform you and/or other like-minded people about the latest film releases, My Cineworld, our Unlimited scheme and/or share information about our cinemas and offers through those social media channels. If you would prefer us not to do this, please contact our customer services team (please refer to Updating, Rectifying and Deleting Personal Data or Withdrawing Consent below for further details).
13. Behavioural Advertising
We believe that advertising is more interesting to you when it is relevant. Accordingly, we may customise the advertisements that you see based upon:
You can limit the way that we tailor advertising based on your Information by objecting to the cookies that we or third parties wish to place on your browser or deleting the cookies that we or third parties have placed on your browser.
If you would like more information about this practice and to know your choices over having this information used by these companies please see our Cookies Policy or contact us at firstname.lastname@example.org.
14. Updating, Rectifying and Deleting Personal Data or Withdrawing Consent
If you want to find out what Information we hold about you or to have your Information updated or corrected, please email us at email@example.com.
15. Tell us what you think
Cineworld welcomes your questions and comments about privacy. Please call us on 0333 003 3444 (UK) or 0818 304 204 (ROI) or e-mail us at firstname.lastname@example.org.
The Cineworld web site’s cookie settings are programmed to allow all cookies. This helps us to provide you with the best experience and also allows us to improve the functionality of our site.
If you continue to browse the web site without adjusting these settings, you are consenting to allow all cookies to be issued to you.
1. What are Cookies and how do we use them?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.
You can find more general information about cookies at www.allaboutcookies.org
2. Adjusting your settings using the Cineworld tool
We have made some changes to our web site so it's easier for you to manage the cookies we use. Simply use the Cookie settings page to indicate which types of cookies you are happy for us to use when you visit our web site. We set out below a description of the different categories of cookies used by us, so that you can make an informed decision about your settings. You can adjust your cookie settings at any point by clicking on the link that appears at the foot of each page of the web site.
3. Different types of cookies
The cookies used on Cineworld.com fall into four categories. The categories are: strictly necessary, performance, functionality, and targeting.
4. Strictly Necessary Cookies
Strictly Necessary cookies let you move around the web site and use essential features like our online ticket booking service. Without these cookies, services that you have asked for, like booking tickets, cannot be provided. These cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.
We use these Strictly Necessary cookies to:
Strictly Necessary cookies are necessary for the performance of the web site and cannot be switched off using the tool on our web site. However, if you prevent these cookies (or some of them) by adjusting your browser settings, we cannot guarantee your security or predict how our website will perform during your visit.
Here is a list of the cookies we have defined as strictly necessary cookies:
5. Performance Cookies
We collect information about how you use our web site using performance cookies. These cookies do not collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our web site works and to understand what interests our users. These cookies do not gather any information about you that could be used for marketing or targeting adverts to you on any other website.
We use performance cookies to:
Some performance cookies are managed for us by third parties, but we do not allow the third party to use the cookies for any purpose other than those listed. You can control whether these performance cookies are used by clicking here.
Here is a list of the cookies we have defined as performance cookies:
Performance cookies that are hosted by third parties:
6. Functionality Cookies
Functionality cookies are used to provide services or to remember settings to improve your visit. They help up provide enhanced, more personal features. For example, we use a functionality cookie to remember which cinema you last visited.
We also use functionality cookies to allow you to use social plug-ins on our web site (for example, Facebook and Twitter).
Cookies defined as functionality cookies will not be used to target you with adverts on other websites.
You can control whether or not these functionality cookies are used by clicking here. However, if you choose to prevent these cookies, we cannot guarantee or predict how our website will perform during your visit.
Here is a list of the cookies we have defined as functionality cookies:
7. Targeting Cookies
These cookies are used to deliver adverts more relevant to you and your interests. They collect information about your browsing habits. Targeting cookies are linked to services provided by third parties, such as 'like' and 'share' buttons and advertisements. We use targeting cookies to send third parties information on your visit so that they can make their advertising more relevant to you when you visit their websites.
You can control whether or not these targeting cookies are used by clicking here. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.
Here is a list of the cookies we have defined as targeting cookies, all of which are third party cookies:
Some additional campaign-specific cookies may also be used from time to time.
8. Cookies Used on the Mobile Site
Cookies that are used on Cineworld’s mobile site are listed below. They are a mixture of performance, strictly necessary and functionality cookies: