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Help & Contact Us

Your answer

What films can I advance book?

You can advance book for any film that is available for booking on your local cinema's homepage.

Please note, Unlimited members wishing to take advantage of the offers of (i) upgrades to Box/Star/Balcony seating or (ii) £2 uplift for Non-West End Unlimited cardholders to watch a film in a West End Cinema, will not be able to advance book for these ticket types as they are only available from the participating cinemas on the day of the performance.

If you can’t make it to a screening you have booked, please make sure you cancel it in your My Cineworld account in the My bookings section or contact the Unlimited Helpline. A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website. Repeated failure to collect booked tickets may be treated as misuse of an Unlimited Card which could mean that you won’t be allowed to make online ticket bookings in the future.

 

Related questions

What are the benefits of the Unlimited card?

What is not included with my membership?

Is there a minimum contract period?

What happens after the first year of membership?

How do I apply for an Unlimited card online?

What do you need to have with you before you start the application process?

What do I pay for when I go through the online application process?

Can someone else pay for my Unlimited Card?

Are there any specific requirements for my Unlimited card photo?

Are there any specific requirements for my Unlimited card photo?

What do I do if I get stuck half way through the online application process?

How long does it take before I get an Unlimited card to use in the cinema?

Can I start watching films at cinemas before my card arrives?

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Can I sign up for an Unlimited Card in Cineworld’s cinemas?

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I have an Unlimited Gift Voucher, how do I use it to sign-up for an Unlimited Card?

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For which cinemas do I need a West End Unlimited Card?

Can I advance book online?

Can I advance book at the box office?

How many movies can I advance book with my Unlimited card?

Who can cancel an advance booking that has been made?

Can a 'part' booking be changed - i.e. I have booked 3 Unlimited tickets, but I only need to change one of them?

Can I collect my advance booking tickets from the automated ticket machine?

When can I collect my advance booking tickets?

What do I need to collect the tickets?

I have missed a monthly payment, what should I do?

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What is Recommend A Friend?

Who can benefit from the Recommend A Friend Offer?

How can I Recommend a Friend to Unlimited?

When can I apply for a Recommend a Friend code?

What are the benefits of Recommend a Friend for me?

What’s in it for my Friend when they use my Recommend a Friend code?

How many Friends can I recommend with the Recommend a Friend offer?

How and when will I receive my free Recommend a Friend month(s)?

I’ve lost my Recommend a Friend code, can I get another?

What happens to my Recommend a Friend free months if I cancel my membership or my card is deactivated?

What happens to my free months if my Recommended Friends cancel their memberships?

My Friend has given me a Recommend a Friend code – what do I need to do?

I have signed up for Unlimited using a Recommend a Friend code. How will I get my free month?

Why doesn't my Recommend a Friend code work?

My 13th month is free through the Recommend a Friend offer, will I still be upgraded to Premium Unlimited and receive my black Unlimited card?

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