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Help & Contact Us

Your answer

What is not included with my membership?

  • 3D performances - Unlimited members who hold a standard red Unlimited Card will need to pay the uplift for 3D performances. 3D uplifts are currently free for Unlimited members who have a black Premium Unlimited Card*.
  • Films in special formats and auditoriums: you’ll need to pay extra to watch films in our special formats and auditoriums such as D-Box, 4DX, IMAX, Superscreen, and ViP screenings.
  • Special seating: Box, Star, Balcony and other premium seating is not included in the Unlimited membership, although offers to upgrade to premium seats may be available from time to time. Click here for details of all current offers.
  • West End Cinemas: Cineworld Leicester Square and Cineworld Fulham Road are only included if you sign up for the Unlimited West End Card although offers for Non West End cardholders may be available from time to time. Click here for details of current offers.
  • Event cinema and other special screenings: screenings of live and recorded events and other special screenings such as private screenings or film festivals are not included, although discount offers for selected event cinema may be available from time to time.
  • 3D Glasses

Extra details:

  • All uplift payments will be payable at such rates as apply at the relevant cinema from time to time (prices available from the relevant cinema’s prices and summary web page).
  • All film screenings are subject to normal restrictions such as age certifications, and Cineworld’s Terms of Entry.
  • All seats are subject to availability and Unlimited Members have no preferential rights of access for any screenings except for any special screenings organised for Unlimited Members.
  • Access is subject to relevant Cineworld Cinemas being open.
  • A valid Unlimited Card must be shown to participate in all offers and obtain discounts.
  • Food and drink discounts may not be available in conjunction with some offers and promotions.
  • All offers and discounts (*including the current offer of free 3D uplift for Premium Unlimited card holders) may be amended or withdrawn at any time without notice.

Please see our Terms & Conditions for more details. 

 

Related questions

What are the benefits of the Unlimited card?

Is there a minimum contract period?

What happens after the first year of membership?

How do I apply for an Unlimited card online?

What do you need to have with you before you start the application process?

What do I pay for when I go through the online application process?

Can someone else pay for my Unlimited Card?

Are there any specific requirements for my Unlimited card photo?

Are there any specific requirements for my Unlimited card photo?

What do I do if I get stuck half way through the online application process?

How long does it take before I get an Unlimited card to use in the cinema?

Can I start watching films at cinemas before my card arrives?

Who do I contact if my Unlimited card does not arrive?

Can I sign up for an Unlimited Card in Cineworld’s cinemas?

Can I register for an Unlimited card if I am under 18 years?

What should I do if I change my address before my card arrives?

I have an Unlimited Gift Voucher, how do I use it to sign-up for an Unlimited Card?

How can I cancel my card?

For which cinemas do I need a West End Unlimited Card?

Can I advance book online?

What films can I advance book?

Can I advance book at the box office?

How many movies can I advance book with my Unlimited card?

Who can cancel an advance booking that has been made?

Can a 'part' booking be changed - i.e. I have booked 3 Unlimited tickets, but I only need to change one of them?

Can I collect my advance booking tickets from the automated ticket machine?

When can I collect my advance booking tickets?

What do I need to collect the tickets?

I have missed a monthly payment, what should I do?

Can I upgrade to special seating?

What is Recommend A Friend?

Who can benefit from the Recommend A Friend Offer?

How can I Recommend a Friend to Unlimited?

When can I apply for a Recommend a Friend code?

What are the benefits of Recommend a Friend for me?

What’s in it for my Friend when they use my Recommend a Friend code?

How many Friends can I recommend with the Recommend a Friend offer?

How and when will I receive my free Recommend a Friend month(s)?

I’ve lost my Recommend a Friend code, can I get another?

What happens to my Recommend a Friend free months if I cancel my membership or my card is deactivated?

What happens to my free months if my Recommended Friends cancel their memberships?

My Friend has given me a Recommend a Friend code – what do I need to do?

I have signed up for Unlimited using a Recommend a Friend code. How will I get my free month?

Why doesn't my Recommend a Friend code work?

My 13th month is free through the Recommend a Friend offer, will I still be upgraded to Premium Unlimited and receive my black Unlimited card?

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