Cookies notification

This website uses cookies to provide you with a better experience

You can adjust your cookie settings at any time at the bottom of each page. If you do not adjust your settings, you are consenting to us issuing all cookies to you

This notification will be automatically dismissed in , dismiss this countdown.

Help & Contact Us

Your answer

Can I cancel my booking?

Yes, you can cancel your booking up to 120 minutes (2 hours) before the performance provided you made your booking whilst logged in to your My Cineworld account. To cancel your booking simply login to your account, then select the ‘My bookings tab’ and select the ‘cancel booking’ option at the bottom of the page.*Terms and conditions apply

If you did not book through My Cineworld, to cancel your booking please call our Customer Services Team on 0333 003 3444 (0818 304 204 in the Republic Of Ireland) who will also offer to refund an uncollected booking up to 2 hours before the performance start time. *Terms and conditions apply

It is not possible to amend a booking so if you want to make a change to your booking, just cancel the existing booking and make a new one. *Terms and conditions apply

*Terms and conditions apply - the original booking fee is non-refundable

 

Related questions

When do the doors open to the ViP lounge?

How do you price your tickets?

How do I find out ticket prices?

Why have you recently increased your ticket prices?

Why are you increasing your booking fee?

Why do your ticket prices vary between different cinemas?

Up to what age can I buy a child ticket?

Can I take my baby to the cinema?

What are Movies for Juniors?

What are Early Birds?

What is Bargain Tuesday at Cineworld Jersey?

What is a family ticket?

What is D-Box?

What is ViP and how is it different from standard cinema?

What is Box seating?

What do you mean by Event Cinema screenings?

What are the current film classifications?

How do I find a film online?

How do I book a ticket in advance?

What methods of payment do you accept?

How do I know if my booking is confirmed?

Do you charge a fee for booking tickets online or by telephone?

Does this fee apply to all tickets?

Does the fee only apply when I book online or over the telephone too?

How can customers avoid this fee?

Do My Cineworld members still receive discounted tickets for booking online through My Cineworld?

Is it safe to use my credit, debit or charge card to purchase Advance Booking Tickets?

How do I collect my tickets?

I want to book a ticket for a date that isn't displayed

Can I edit my booking? For example to change a date or add/delete tickets

What forms of I.D. do you accept to admit for '15' and '18' rated films?

How can I book a ViP experience online?

What is the ViP offer? What is included in the £29 ticket price?

What food is on offer from the buffet in ViP?

Can I enjoy an alcoholic drink whilst I am watching my film in ViP?

Can I take hot food from the buffet into the ViP screen?

Can I use my Unlimited card for ViP?

Can I bring my children to ViP?

I am a Vegan or I have special dietary needs what food can you offer me in ViP?

Do you provide Halal food options in ViP?

Can I use my CEA/Carer card in ViP?

Do you accept Meerkat Movies codes within ViP?

What type of films do you show in ViP?

How far in advance can I book for ViP?

Do I have to pay extra for 3D screenings in ViP?

What happens when my ViP film has finished?

Can I Hire The ViP Lounge For Special Occasions?

Blog