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Help & Contact Us

Your answer

What methods of payment do you accept?

The following cards are accepted: Visa/Delta, Maestro/Switch, American Express and MasterCard. Your account will be debited with the reference Cineworld.co.uk. You can also pay for tickets booked online using a Cineworld Gift Card, an e-Gift Card or in some cases a promotional code (subject to entitlement and availability). Just enter your Gift Card, e-Gift Card and PIN number or promotional code when prompted at the payment stage. You will also need to insert details of a credit/debit/charge card to complete the transaction (even if you have paid for the transaction in full using a Gift Card, e-Gift Card or promotional code), as we need details of your payment card to help us identify and manage your booking. No charge will be made to your payment card where you are paying for the transaction in full using a Gift Card, e-Gift Card or promotional code.

Please note, SOLO and Visa Electron cards are not accepted. Gift Cards, e-Gift Cards and promotional codes may not be used to pay for tickets booked via the Cineworld Phone Booking Service.

 

Related questions

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How do I find out ticket prices?

Why have you recently increased your ticket prices?

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Up to what age can I buy a child ticket?

Can I take my baby to the cinema?

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What is Bargain Tuesday at Cineworld Jersey?

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What is ViP and how is it different from standard cinema?

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What do you mean by Event Cinema screenings?

What are the current film classifications?

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How do I know if my booking is confirmed?

Do you charge a fee for booking tickets online or by telephone?

Does this fee apply to all tickets?

Does the fee only apply when I book online or over the telephone too?

How can customers avoid this fee?

Do My Cineworld members still receive discounted tickets for booking online through My Cineworld?

Is it safe to use my credit, debit or charge card to purchase Advance Booking Tickets?

How do I collect my tickets?

I want to book a ticket for a date that isn't displayed

Can I edit my booking? For example to change a date or add/delete tickets

Can I cancel my booking?

What forms of I.D. do you accept to admit for '15' and '18' rated films?

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What is the ViP offer? What is included in the £29 ticket price?

What food is on offer from the buffet in ViP?

Can I enjoy an alcoholic drink whilst I am watching my film in ViP?

Can I take hot food from the buffet into the ViP screen?

Can I use my Unlimited card for ViP?

Can I bring my children to ViP?

I am a Vegan or I have special dietary needs what food can you offer me in ViP?

Do you provide Halal food options in ViP?

Can I use my CEA/Carer card in ViP?

Do you accept Meerkat Movies codes within ViP?

What type of films do you show in ViP?

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Do I have to pay extra for 3D screenings in ViP?

What happens when my ViP film has finished?

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