My Cineworld & Unlimited accounts

Unlimited Membership

Yes, when you sign up for the Unlimited Card you commit to a 12 months membership.

If you pay for your Unlimited membership monthly, your monthly payments will automatically continue after the first 12 months and your membership will continue until you cancel. You may cancel your membership at any time after the first year by giving us one month's notice. Please refer to the Unlimited Card terms and conditions for more details.

The key benefit is unlimited cinema! Your Unlimited Card gives you access to all of the Cineworld Cinemas in your Unlimited membership group and allow you to watch any public 2D film screening any time you want. But that’s not all... 

Current offers and extras for Unlimited Members in their first year include*:

  • 10% off all in-cinema food and drink purchases including in-cinema Starbucks
  • 25% off at Partner Restaurants
  • Access to advance screenings for Unlimited members only
  • Regular Unlimited exclusive email newsletters updating you on the latest releases, Unlimited advance screenings and more
  • Free months of Unlimited membership for you and your friend when you recommend Unlimited. Click here for more details
  • Upgrade to special formats like IMAX and 4DX for a small uplift

Premium Unlimited Membership Perks- after your first year, we’ll upgrade you to the black Premium Unlimited Card at no extra cost which currently comes with exclusive offers*, including:

  • a massive 25% off food and drink on every visit
  • unlimited 3D movies (without paying the uplift)
  • your new, distinctive black Premium Unlimited card.

Extra details: All uplift payments will be payable at such rates as apply at the relevant cinema from time to time (prices available from the relevant cinema’s web page). All film screenings are subject to normal restrictions such as age certifications, and Cineworld’s Terms of Entry. All seats are subject to availability and Unlimited Members have no preferential rights of access for any screenings except for any special screenings organised for Unlimited Members. Access is subject to relevant Cineworld Cinemas being open.

*Offers and discounts may be amended or withdrawn at any time without notice. A valid Unlimited Card must be shown. Maximum 10% discount on Starbucks products. Food and drink discounts may not be available in conjunction with some offers and promotions.

Please see our Terms & Conditions for more details.

  • 3D performances - Unlimited members who hold a standard red Unlimited Card will need to pay the uplift for 3D performances. 3D uplifts are currently free for Unlimited members who have a black Premium Unlimited Card*.
  • Films in special formats and auditoriums: you’ll need to pay extra to watch films in our special formats and auditoriums such as D-Box, 4DX, IMAX, Superscreen, and ViP screenings.
  • Special seating: Box, Star, Balcony and other premium seating is not included in the Unlimited membership, although offers to upgrade to premium seats may be available from time to time. Click here for details of all current offers.
  • West End Cinemas: Cineworld Leicester Square and Cineworld Fulham Road are only included if you sign up for the Unlimited West End Card although offers for Non West End cardholders may be available from time to time. Click here for details of current offers.
  • Event cinema and other special screenings: screenings of live and recorded events and other special screenings such as private screenings or film festivals are not included, although discount offers for selected event cinema may be available from time to time.
  • 3D Glasses

Extra details:

  • All uplift payments will be payable at such rates as apply at the relevant cinema from time to time (prices available from the relevant cinema’s prices and summary web page).
  • All film screenings are subject to normal restrictions such as age certifications, and Cineworld’s Terms of Entry.
  • All seats are subject to availability and Unlimited Members have no preferential rights of access for any screenings except for any special screenings organised for Unlimited Members.
  • Access is subject to relevant Cineworld Cinemas being open.
  • A valid Unlimited Card must be shown to participate in all offers and obtain discounts.
  • Food and drink discounts may not be available in conjunction with some offers and promotions.
  • All offers and discounts (*including the current offer of free 3D uplift for Premium Unlimited card holders) may be amended or withdrawn at any time without notice.

Please see our Terms & Conditions for more details. 

If you pay for the Unlimited Card monthly your subscription and monthly payments will automatically continue after the first 12 months. You may cancel your membership at any time after the first year by giving us one month's notice. Please refer to the Unlimited Card terms and conditions for more details.

If you pay for the Unlimited Card annually your Unlimited membership will not automatically renew and will come to an end after 12 months unless you request and pay for an extension. We will write to you before the end of your first 12 months of membership to ask whether you would like to renew and to let you know the applicable charges for the Unlimited membership. You have the choice of continuing your membership by paying for the full 12 months up front or moving to the monthly payment plan (direct debit). You will need to contact the Unlimited Helpline by telephone to renew your Unlimited membership as it is not possible to extend annual subscriptions or change payment plans via the Cineworld Website or Unlimited Tablets and receive the upgrade to (or retain) the black Premium Unlimited Card.

Any free months’ membership awarded during your first year through our Recommend a Friend offer will be credited to your account and apply from months 13 and onwards. You will still receive your upgrade to Premium Unlimited during these free months but if you pay annually you will need to contact the Unlimited Helpline to request your new black Premium Unlimited card.

 

Applying for Unlimited

Becoming a Cineworld Unlimited cardholder couldn’t be easier using our online application process. Here’s what you need to do:

Visit our Unlimited page at www.unlimitedcineworld.com and start by completing the following sections:

  • Membership Type- confirm which type of Unlimited membership you wish to purchase (including your Unlimited Membership Group), how you would like to pay (annual payment of 12 months in advance or monthly direct debit) and whether you are buying for yourself or as a gift for someone else. You also need to upload a recent passport sized digital photo of yourself from your computer (or the Unlimited Member if you are buying as a gift) – why not take the perfect picture using your mobile phone!
  • Contact Details – add your name, address, telephone numbers and email address. If you are buying the Unlimited Card as a gift, you will need to insert their details in this section (please make sure you have their permission (and if under 18, their parent/guardian’s permission) to share their details with us).
  • Payment – enter your credit or debit card details to pay for either your first month (first 2 months if in ROI) or year in advance, depending on the payment plan you decide is best for you. If you opt for the monthly plan you will also need to add your bank details – required for the monthly direct debit that will be set up on your nominated bank account. If you have an Unlimited Gift Card or Unlimited e-gift voucher, or a Cineworld gift card or e-gift voucher you can use this towards the cost of your first year’s payment for the Unlimited Card. Simply enter the gift card or e-gift voucher code in the ‘Promotional Code’ box on the payment page.
  • Confirmation – You will be shown a confirmation page summarising the details provided in your online application. Debit/credit/charge card payment confirmation will also be given. The page can be printed for your records.
  • Confirmation email - The information displayed on the Confirmation Page will also be sent in a confirmation email to the email address you provide on the ‘Member Details ’ page. If you apply for an Unlimited Card at a Cineworld Cinema using an Unlimited Tablet, you will be asked to provide your mobile telephone number and we will send you an SMS confirmation containing your temporary Unlimited Card details, as well as the email.

This confirmation page, email and SMS (where applicable) contain your temporary Unlimited card number and details of your Unlimited card membership. Please use it to gain admittance to Cineworld Cinemas whilst you await the arrival of your permanent card (SMS only valid on the day of purchase). Simply print the confirmation page or display it on your smart phone and present it at the box office with one other form of identification to start watching Unlimited cinema!

Customers of all ages are welcome to join our Unlimited Card scheme although if you are under 18 years old someone aged 18 years or over will need to sign up on your behalf and pay for your Unlimited Card. They will also need to confirm your parent or guardian agrees to Cineworld using your personal details to provide all of the fantastic Unlimited Card services to you (and provide alternative contact details if they would prefer us not to contact you directly).

Please note, if you are aged 12 years or younger you will not be able to use your Unlimited Card to book tickets online or manage your account online via My Cineworld without parental supervision, as a minimum age restriction applies to use of the Cineworld Websites.

Yes you can! Most Cineworld cinemas have a dedicated Unlimited sign-up area where customers can sign up for an Unlimited Card online using one of our Unlimited tablets. The process is very similar; you will need to complete the on-line application form in your chosen cinema, with the same opportunity to pay monthly or for a year in advance. Please ask a member of staff to point out if they have a sign up area in cinema or if you require any assistance.

West End Cineworld Cinema sites are Leicester Square and Fulham Road. You will need a West End Unlimited Card to access these sites (but see current offer below). All other sites can be accessed with a regular non-West End Unlimited Card.

We are currently offering non-West End Unlimited cardholders the opportunity to see a film in our West End cinemas by paying an uplift of just £2. Tickets are only available for purchase at the participating cinema on the day of the performance and are subject to availability. Unlimited Terms and Conditions  (including the Terms of current Unlimited offers and discounts) apply. 

  • A recent passport size digital photo of yourself (or the lucky Unlimited Member if you are buying the Unlimited Card as a gift)
  • The ability to make a payment by debit, credit or charge card, and
  • Your bank details if you wish to go for the monthly plan which is paid for by direct debit.

If you selected the monthly plan option you will need to pay for the first month (or first two months in ROI) of card usage by debit, credit or charge card. You will also need to supply your bank details to enable us to set up your monthly direct debit.

Your membership of the Unlimited Card scheme will commence immediately with your first payment by debit/credit/charge card as this will be processed straight away. The second payment will be taken by direct debit one month (or two months if ROI) after you sign up and then continue on a monthly basis thereafter for as long as you remain an Unlimited member.

If you have selected the annual plan version you will need to pay for the year in advance using a debit, credit or charge card.

Simply visit our website at www.unlimitedcineworld.com, complete your application for an Unlimited Card and enter the voucher code on your Unlimited gift card or Unlimited e-gift voucher in the ‘Promo codes and Gift Cards’ box on the payment page. Please note that if you pay annually any extension to your Unlimited membership beyond the first or subsequent years will need to be paid for using a debit, credit or charge card as the Unlimited Helpline is currently unable to accept payment by gift card or e-gift voucher.

Yes, it is possible for someone else to pay for your Unlimited Card. If you are aged under 18 years old someone else who is aged 18 years or over will need to complete the application process and pay for your Unlimited membership on your behalf. There are two payment options, depending on whether you choose the monthly or year in advance option.

Year in advance: the payer can enter their debit, credit or charge card details in the payment details section.

Monthly plan: The person buying the Unlimited Card for you will need to indicate in the tick box on the first page that they are buying the Unlimited Card as a gift. They can then enter their debit, credit or charge card details on the Payment details page, and also enter their bank account details needed to set up the direct debit, which will start from the second month (or third month if in ROI) of your subscription. The payer will receive a separate email confirming their payment details, which will also summarise certain information about your Unlimited membership. They will also receive an email before the first direct debit is taken from their bank account, to let them know that the direct debit has been set up.

You will need to upload a photo of yourself as part of the application process.   The photograph is a very important part of the application process – cinema staff need to be able to recognise that you are the Unlimited Card holder when they ask to see your card.

It is your responsibility to provide a photograph that is a good likeness of you. If cinema staff cannot recognise you from the photo on your Unlimited Card they will retain the card and you will need to contact the Unlimited Helpline to order and obtain a replacement (administration fee payable, currently £10/€16). You will not be able to use your Unlimited Card until a temporary Unlimited Card or your replacement card has been received.
Important things to consider when uploading your photograph:

  • Photographs should be in colour
  • Maximum file size of 3Mb with a sharp/in-focus image (min resolution 171 x 230 pixels)
  • Photograph must be of the applicant only
  • Size should be no smaller than 40 x 30mm
  • Photograph must be portrait (tall) format
  • Photograph must be taken with a light background in a well-lit area
  • photos must be in saved in JPG, JPEG, PNG, BMP, TIF or GIF  format"

The photograph is a very important part of the application process - cinema staff need to be able to recognise that you are the Unlimited cardholder when they ask to see your card.

It is your responsibility to provide a photograph that is a good likeness of you. If cinema staff cannot recognise you in the card picture you will need to contact the Unlimited helpdesk in order to update your photograph before you can use the card.

Contact the Unlimited Helpline on 0330 333 4444 (UK) or 0818 304 204 (ROI). They will try to help you through the part of the online application form that you feel unsure about.

 

Unlimited Cards

Unlimited Cards are normally posted to new members within 30 days’ of purchase and will be sent to the Unlimited member’s address provided during the application process. Until the Unlimited Card arrives members can use their Unlimited temporary pass included in their welcome email.

Yes you can! When you purchase an Unlimited Card we will send you a confirmation email with your temporary Unlimited Card attached as a PDF. You can start using the temporary Unlimited Card straight away in cinema and online as detailed below. As soon as you receive your Unlimited Card through the post please start using this instead of the temporary Unlimited Card.

Tickets in cinema: Each time you visit a Cineworld cinema just present your temporary Unlimited card at the box office together with one other form of identification (such as your driving licence or bank card) to obtain your tickets. You can either print out the temporary Unlimited Card or display the PDF on your smartphone. If you signed up in one of our cinemas using an Unlimited tablet, you can use the confirmation SMS to obtain your tickets (although you will need to show the PDF or printed version of your temporary Unlimited Card together with ID on any future visits).

Tickets online via My Cineworld*: To use your temporary Unlimited Card to book tickets online using the Unlimited Card online booking offer you will need to register for a My Cineworld account and input your Unlimited Card number. You can register at www.cineworld.com/mycineworld/login#register. Once you have done this you will be able to book up to three (3) tickets online via your My Cineworld account. Please note that you may only have one booking for a particular film at any one time and you must not book for two films which start within 90 minutes of each other, whether those tickets are booked in cinema or online.

Tickets by phone: It is not possible to use your temporary Unlimited Card or your Unlimited Card to book tickets by telephone.

Terms of the Unlimited Card Online Booking Offer apply. Click here for details. Online booking may be amended or withdrawn at any time without notice.

If you have not received your Unlimited Card within 30 days' of your confirmation email or if your temporary Unlimited Card stops working before your permanent card arrives please call the Unlimited Helpline on 0330 333 4444 (UK) or 0818 304 204 (ROI).

If you have not received your Unlimited Card within 30 days' of your confirmation email or if your temporary Unlimited Card stops working before your permanent card arrives please call the Unlimited Helpline on 0330 333 4444 (UK) or 0818 304 204 (ROI).

Please contact the Unlimited Helpline on 0330 333 4444 (UK) or 0818 304 204 (ROI).

 

Missed Payments & Cancellation

It’s easy to pay a missed monthly payment. Just go to www.cineworld.com/unlimited, click on the link next to ‘Unlimited missed payment?’, enter your Unlimited Card number and follow the instructions on screen. You will need a debit, credit or charge card to make the payment. Alternatively, call the Unlimited Helpline on 0330 333 4444 (UK) or 0818 304 204 (ROI) and make the payment over the phone using your debit, credit or charge card (please note an Unlimited Helpline administration fee is payable when settling missed payments by phone, currently £0.75 or €1).

Please make sure you settle a missed payment as soon as possible as your Unlimited Card will be suspended until the outstanding amount is paid. We will contact you to advise you of a missed payment, usually by email or SMS, and if payment is made within 28 days of request (and You haven’t missed another monthly payment) we will normally reactivate the Unlimited Card within one hour of payment.

If the missed payment remains unpaid for more than 28 days or you miss a second payment (and the first one still hasn’t been paid) we may terminate your Unlimited membership and your account will be passed to debt collection.

You have a right to change your mind and cancel in the first 15 days of your Unlimited membership. However, any cancellation may be subject to charges for any films you have seen using your membership during this period. For more information please see your confirmation of purchase email, clause 5 of the Unlimited Card Terms and Conditions or call the Unlimited Helpline on 0330 333 4444 (UK) or 0818 304 204 (ROI).

If you change your mind about your membership, you can cancel any time after the first 12 months of your contract by providing one months’ notice in writing to [email protected] or by calling the Unlimited Helpline on the number above.

 

Unlimited Card Bookings

Yes, Cineworld is currently offering advance online booking for all Unlimited members for all Cineworld cinemas*.

All you need to do is register for a My Cineworld account online at www.cineworld.com/mycineworld/login#register and enter your Unlimited Card number where indicated. Then just make your bookings online through your My Cineworld account. Please ensure that you bring your Unlimited Card with you to the cinema as each Unlimited member for whom a ticket has been booked must present their Unlimited Card at the ticket check point. Any customer who is unable to produce a valid Unlimited Card may be refused admission.

Please note that not all ticket types may be booked online e.g., Unlimited members wishing to take advantage of the offers of (i) upgrades to Box/Star/Balcony seating or (ii) £2 uplift for Non-West End Unlimited cardholders to watch a film in a West End Cinema, will not be able to advance book for these ticket types as they are only available from the participating cinemas on the day of the performance.

If you can’t make it to a screening you have booked, please make sure you cancel it in your My Cineworld account in the My bookings section or contact the Unlimited Helpline. A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website. Repeated failure to collect booked tickets may be treated as misuse of an Unlimited Card which could mean that you won’t be allowed to make online ticket bookings in the future.

*Please see cl 18 of the Unlimited Card Terms and Conditions for further details. Online booking offer may be amended or withdrawn at any time without notice.

You can advance book for any film that is available for booking on your local cinema's homepage.

Please note, Unlimited members wishing to take advantage of the offers of (i) upgrades to Box/Star/Balcony seating or (ii) £2 uplift for Non-West End Unlimited cardholders to watch a film in a West End Cinema, will not be able to advance book for these ticket types as they are only available from the participating cinemas on the day of the performance.

If you can’t make it to a screening you have booked, please make sure you cancel it in your My Cineworld account in the My bookings section or contact the Unlimited Helpline. A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website. Repeated failure to collect booked tickets may be treated as misuse of an Unlimited Card which could mean that you won’t be allowed to make online ticket bookings in the future.

No, you can only advance book online. However, tickets can be obtained in advance at the box office for Unlimited member preview screenings and discounted Alternative Content tickets e.g. Opera, Concerts, Live Sports etc.

You can watch a film in our Box or Star seating areas in our participating cinemas (currently Ashton-Under-Lyne, Castleford, Chichester, High Wycombe, Jersey, Wandsworth and The O2) for just £2 extra. You can also upgrade to our Balcony Seating in our cinemas at The O2 and Leicester Square for £1.50 – £2.00 per ticket. Simply get your ticket (and pay your uplift) at the participating cinema on the day of the performance (tickets not available in advance/online), but get there early as they are subject to availability.

Offers and discounts may be amended or withdrawn at any time without notice. A valid Unlimited Card must be shown.

Unlimited cardholders can have up to three online bookings in advance and can only book for one showing of a particular film at a time
How It Works:

  • Using your My Cineworld account in the usual way, book tickets online using your Unlimited card.. If you don’t have a My Cineworld account you can set one up at www.cineworld.com/mycineworld/login#register
  • Bookings for Event cinema, Unlimited screenings and obtaining tickets in-cinema don’t count towards your allocation. You can have as many of these as you like in addition to your increased number of advanced bookings.
  • If you can’t make it to a screening you have booked, please make sure you cancel it in your My Cineworld account in the My bookings section. A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website.
  • You won’t be able to book in advance for 2 films starting within 90 minutes of each other.
  • You can only book for 1 screening of a particular title at a time.
  • You can only have 3 active advance bookings at a time

This is still a trial, we will let you know if anything changes, but we hope you like it. Please feel free to give us feedback online and in cinema on the changes.

Only the person who made the initial booking can cancel it. Please make sure you cancel the booking in your My Cineworld account via the My bookings section. A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website.

Only the person who made the initial booking can cancel it. Please make sure you cancel the booking in your My Cineworld account via the My bookings section. A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website.

Yes, you can collect your tickets on the day of the performance, either from the automated ticket collection machines or from any till point within the cinema. Please note, you will need your booking reference or the debit, credit or charge card number used to make the booking. Also, all Unlimited Cards must be presented at the ticket check point. Any customer who is unable to produce a valid Unlimited Card may be refused admission.

Please note, you will not be able to cancel your advance booking once you have collected your tickets from the cinema.

Your tickets are only available for collection on the day of the performance.

You will need your booking reference or the credit/debit/charge card number used to make the booking. Please note all Unlimited cards must be presented at the ticket check point. Any customer who is unable to produce a valid Unlimited card may be refused admission.

 

Recommend a Friend

Recommend A Friend is a way for Unlimited members to recommend Unlimited to their friends and get rewarded for doing so.

For every friend that becomes an Unlimited member, you could gain an extra month free on your existing membership. Not only that, your friend has the benefit of receiving their 13th month free! The more friends you recommend and sign up for Unlimited, the more free months you'll receive. You can earn up to a maximum of 12 free months a year. Find out more by reading the monthly or annual Recommend A Friend Terms and Conditions.

Any Unlimited member can take part in the Recommend A Friend Offer if they have a valid email address registered with Cineworld (and their Unlimited card is valid with all subscription payments up to date). The email address is important as it enables us to administer the scheme and award you the benefits you've earned. You can check you have the correct email address registered with us by calling the Unlimited Helpline.

All you have to do is apply online for your unique code, send it on to your friends and ask them to apply for their own Unlimited membership using the code when prompted.

To obtain your code, first go to the Recommend a Friend page, enter your Unlimited membership number and your email address. We will then email you the code which you can pass on to your friends. Your friends will be prompted to enter your unique code when they sign up for their own Unlimited membership. The code used by your friends will tell us they are applying as a friend of yours. We will then be able to correctly assign your reward once they have become an Unlimited member, paid their subscription fees and been an active member with us for 90 days.

Your code may be used as many times as you like, although the number of free months you can earn from the code is limited to a maximum of 12 each year (even if the code has been used in connection with more than 12 successful recommendations during that period).

If you share your code with 12 friends you could earn a full year of free Unlimited cinema!

From time to time, we may send you posters or other mailings about Recommend a Friend which you may wish to use to recommend Unlimited to your friends.

You can apply for your Recommend a Friend code and start recommending friends as soon as you become an Unlimited member.

It’s really quite simple. One successful recommendation will earn you one additional month’s worth of Unlimited membership. You can benefit from up to a maximum of 12 free months in a year.

A successful recommendation means the friend ("Friend") that you have recommended (a) is eligible to join the Unlimited Scheme in accordance with the Unlimited Card Terms and Conditions, (b) is subscribing to the Unlimited scheme for the first time, (c) successfully completes the online application process using the relevant Offer code, and (d) has successfully paid for and completed their first 90 days’ subscription.

Please see our monthly or annual Terms & Conditions for the Recommend a Fried Offer for more details.

If your friend signs up for Unlimited, inputs your unique code during the online application process and completes their first 12 months’ subscription, they will receive their 13th month of Unlimited membership free.

In addition to that, once they become an Unlimited member, your friend can make their own recommendations earning more months free for themselves and their friends!

You may share your Recommend A Friend code with as many friends, family members and colleagues as you like., although the number of free months you can earn from that code is limited to a maximum of 12 each year (even if the code has been used in connection with more than 12 successful recommendations during that period).

Monthly pay Premium Unlimited members – if you have been an Unlimited member for more than a year and you pay your subscription monthly, your free month will be credited to your account within 6 weeks of your friend paying for and completing their first 90 days’ membership. We’ll give you your free month by waiving your direct debit payment for the relevant month. It takes 10 days for us to apply the stop on your monthly Direct Debit, so you’ll either receive your freebie the month after it has been credited to your account or the month after that once the temporary payment stop has been applied. Normal payment will be resumed in the following month (unless you have qualified for more than one free month, in which case normal payment will be resumed after the relevant number of free months have been applied).

Monthly pay standard (red card) Unlimited members – if you are in your first 12 months of membership and you pay your subscription monthly your free month(s) will be applied at the end of your initial 12 month membership. We’ll usually give you your free month by waiving your direct debit payment for your 13th month. It takes 10 days for us to apply the stop on your monthly Direct Debit, so you’ll either receive your 13th month free or your 14th month free once the temporary payment stop has been applied. Normal payment will be resumed in the following month (unless you have qualified for more than one free month, in which case normal payment will be resumed after the relevant number of free months have been applied).

Please don’t cancel your direct debit as the relevant direct debit payment will automatically be waived. Cancelling your direct debit arrangement will result in the automatic de-activation of your Unlimited Card.

Annual pay Unlimited members – if you pay for your Unlimited membership annually in advance your free month(s) will be applied at the end of your 12 month subscription.

More than one free month earned – if you have qualified for more than one free month, each free month will be applied on the same basis as above and, where a number of successful recommendations have been processed at or around the same time, your free months will be applied to your account on consecutive months.

New members who joined Unlimited using a Recommend a Friend code - If you are the new member who signed up using your friend’s code, your additional free month will be assigned to month 13 of your membership and, if you pay for your subscription monthly, we will not take a Direct Debit payment on your usual date. Direct Debits will then resume as normal.

Read our Recommend a Friend Frequently Asked Questions for further information or please click here if you pay monthly or here if you pay annually to view full terms and conditions of the Recommend a Friend Offer.

Please note: If you cancel your membership, if your membership expires or if your card is deactivated at any time before your accrued free month(s) have been applied to your account or used, you will lose the free months gained by recommending friends. The rewards are only valid whilst you remain an active Unlimited member.

Your Recommend a Friend code is unique to you. If you've lost it please call the Unlimited Helpline on 0330 333 4444 (UK) or 0818 304 204 (ROI) who will be able to provide it to you.

If you cancel your membership, if your membership expires or if your card is deactivated at any time before your accrued free month(s) have been credited or used, you will lose the free months gained by recommending friends. The rewards are only valid whilst you remain an active member.

Nothing. As long as your friend paid for and remained an Unlimited member for their first 90 days' membership, you will still receive your free month.

It's easy! Just go to the online Unlimited application page here. Complete the online application form to apply for your Unlimited membership and enter your friend’s code in the Promo Codes and Gift Cards box on the payment page. Your free month of Unlimited membership will be automatically applied to your account when you complete your first year of membership.

Please note there is a minimum subscription period of 12 months for the Unlimited scheme. Please click Unlimited Card terms and conditions, for further details.

So long as you used the valid code your friend gave you, you will automatically receive your 13th month free on completion of your first 12 months' Unlimited membership.

Please check you are using the correctly formatted code that your friend has provided you with. If it still does not work, please contact the Unlimited Helpline on 0330 333 4444 (for UK) or 0818 304 204 (for ROI) or email us at [email protected].

If your Unlimited membership continues beyond your initial 12 months subscription you will automatically be upgraded to Unlimited Premium at no extra cost (even where you are receiving month 13 free through the Recommend a Friend offer).

Monthly payers - If you pay monthly by direct debit we will automatically send you your shiny new black Premium Unlimited card.

Annual payers – if you paid for your first year of membership up front, please get in touch with our Unlimited Helpline on 0330 333 4444 (for UK) or 0818 304 204 (for ROI) to request your shiny new black Premium Unlimited card as we won’t automatically send you one. However, you can still use your red Unlimited card to receive all of the Premium Unlimited benefits while you remain an Unlimited member.

 

My Cineworld

My Cineworld gives you access to some fantastic deals and offers as well as an easier online process to book your tickets.

We are constantly evolving My Cineworld.  Our current offerings include*:

  • Faster ticket bookings and gift card purchase
  • Secure payment card storage to make your booking quicker and easier 
  • Access to your booking history
  • Newsletters and offers that we think are relevant to you
  • Exclusive competitions and offers
  • Advance online booking for Unlimited card holders


*Until further notice. Terms apply.

Follow this link to create a My Cineworld account. The more information you give us the more benefits we can give you:

  • Fill in your details so we can pre-populate your personal info to make your ticket bookings faster
  • Let us know about your favourite cinemas so we can send you the film times email and give you quicker access to your local Cineworld
  • Choose the newsletters you want to receive
  • Let us know about your favourite film genres so we can personalise your Cineworld experience

The film times email is usually sent every week on a Wednesday.

The promotions and offers emails will be sent when we have great deals and competitions that we think are relevant to you.

We care about your privacy and don't want to fill up your inbox:

  • We will only send the newsletters that you have requested and opted in for
  • We will only send promotions and offers that we think are relevant to you
  • We will not share your details with any third party company unless you agree otherwise

Please see our Privacy Policy for more details.

When you create your account you are asked to provide a password. At this stage no one else knows your password (not even us) so please don't share it with anyone else; we will request it to identify you every time you log in to your account.

We process your payments via a secure page. You will see 'https' in the URL and a security padlock either at the top or bottom of our payment screen. This means you have accessed a secure area.

All transaction details - including your name and credit card details - are encrypted using SSL ("Secure Sockets Layer") for maximum security.

Banking details are never transmitted in clear text through the Cineworld booking system.

Lastly, we will not share your details with any third party company unless you agree otherwise.  Please see our Privacy Policy for more details.

My Cineworld customers can choose to store their payment card details online safely to make the ticket booking process quicker and easier.

To select this option, simply login to My Cineworld during the booking process and at the payment details section, select the tick box which asks whether you would like your card details to be stored online.

If you subsequently want to delete or amend your card details, or to add a new card simply log on to your My Cineworld account, go to my stored cards section and follow the instructions provided.

You can be both a My Cineworld member and an Unlimited Card holder. As a My Cineworld member you will receive the My Cineworld offers and newsletters and you will be able to use your Unlimited card to book online.

Haven't heard about the Unlimited card yet? Click here to learn more about unlimited.

All our promotions are valid in conjunction with My Cineworld.

To make a group booking with My Cineworld you just have to follow the same steps you would follow to make regular booking, the maximum amount you can book for in one transaction is 50 tickets.

Should you wish to make a larger booking or speak to our Venue and Event's team please visit Cineworld Venue Hire for further information.

 

My Cineworld Plus

My Cineworld Plus is a paid-for upgrade to the standard (free) My Cineworld account. The My Cineworld Plus upgrade lasts for 12 months from the date of purchase and during that time you’ll receive a 10% discount on the price of all cinema tickets which you book online through your My Cineworld account.

Please note: The My Cineworld Plus Discount does not apply to the price of 3D glasses, other fees related to online bookings such as booking and processing fees, SMS confirmation fees or any other items or services which may be purchased online via the Web Site.

Just £5.95 for 12 months*.

*Prices subject to change from time to time without notice and per country. 

Your My Cineworld Plus upgrade will expire 12 months from the date of purchase. At the end of your upgrade period your account will automatically revert back to a standard (free) My Cineworld account. You’ll be able to continue using your My Cineworld account as normal and enjoy the benefits of fast ticket bookings and cancellations as well as managing your payments and mailing preferences online. The only change you’ll see is that the ticket booking discount will no longer apply and any unused offers will expire.

To renew your My Cineworld Plus Upgrade all you need to do is click on the My Cineworld Plus upgrade option in your My Cineworld account, complete the online payment and purchase process and you’ll be upgraded for another year. The price for the My Cineworld Plus upgrade at the time of renewal will be available at www.cineworld.com/benefits.

Your My Cineworld account will continue as normal but when you next use your account to book tickets online the My Cineworld Plus ticket booking discount will be automatically applied to the price of your tickets. All of your personal details, stored cards including Unlimited and debit/credit cards and your booking history will remain unchanged. You can alter personal details in the same manner as before by logging onto your account.

My Cineworld: Use your online My Cineworld account to:

  • Save your details for super-fast and easy bookings
  • Manage your ticket bookings and make online cancellations
  • Update your details, weekly film times, offers and mailing preferences online
  • Book tickets online with your Unlimited Card and manage your Unlimited account online

My Cineworld Plus: For just £5.95 a year you’ll enjoy all of the brilliant benefits of My Cineworld
AND

  • 10% off the price of all tickets booked online through your My Cineworld account for 12 months.
  • We’re also currently offering an extra £6/€6 of complimentary food and drinks discount vouchers that you can use at any participating Cineworld cinema*, but you’ll need to sign up for My Cineworld Plus soon as these offers won’t last forever!

*Terms apply. See www.cineworld.com/terms/offers-and-promotions for details.

We want to be able to continually enhance our customers’ experience, from booking tickets online through to watching a movie in one of our cinemas. By charging a nominal fee for year round ticket discounts, we will be able to further invest in the customer experience.

Online ticket bookings using an Unlimited Card: No – just continue using your (free) My Cineworld account as normal to book tickets online using your Unlimited Card (just make sure you have linked your Unlimited card with your account by completing the online verification steps).

Online ticket booking discount: Yes – you’ll need to buy My Cineworld Plus if you want to receive:

  • 10% discount on online tickets you book for friends and family
  • 10% discount on uplift payments for special screenings and formats such as 4DX or IMAX when you book tickets online for yourself.

You’ll be sent 3 x £2/€2 food and drink discount vouchers in your My Cineworld Plus welcome email. You can use each voucher to get money off one of our ‘2 for’ combos (a regular sized soft dispensed drink with either regular sized popcorn, hot dog or nachos) when you buy a “2 for” combo in any participating Cineworld cinema. Please note you can only use one voucher for each qualifying “2 for” combo purchased.

To use the vouchers all you need to do is present the voucher codes (printed version or on your mobile device) at the concessions counter of any Cineworld cinema together with your valid cinema ticket when buying the relevant “2 for” combo deals. You can find more details and the voucher expiry dates on your My Cineworld Plus welcome email.

Yes. Although the food and drink discount vouchers are unique to your account they can be shared with friends and family but can only be used in conjunction with a booked cinema ticket.

Yes, you can use all your vouchers in one transaction but you can only use one voucher for each qualifying “2 for” combo purchased.

The vouchers will be valid for 12 months from the date you purchase My Cineworld Plus.

You can cancel your My Cineworld Plus upgrade and claim a refund within 15 days of the date of purchase. Please be aware that you will be charged for any savings that you made using the My Cineworld Plus ticket booking discount or other My Cineworld Plus offers/vouchers during the 15 day cancellation period. For more information please visit https://www.cineworld.com/terms/online-phone-and-my-cineworld or check your My Cineworld Plus welcome email.

You will be able to close your My Cineworld account and de-register at any time by logging in to your My Cineworld account, clicking on ‘My Account’, ‘Edit My Details’ and then ‘Remove Account’ or by contacting our customer service team at [email protected] from the email address used for the account.

Once you have asked us to remove your account your My Cineworld account will be closed and you won’t be able to access your My Cineworld account, bookings history or wishlist online anymore. Cineworld will retain your details on file but we will only use this information to process and answer any queries you raise with our customer services team in the future.

Unlimited members - Please note that closing your My Cineworld account does not mean that your Unlimited membership will terminate although you will not be able to use your Unlimited card to make online ticket bookings without a My Cineworld account.

Log on to your My Cineworld account to update all your details and preferences. Once you are logged in click on Edit my personal details.

 

My Cineworld Facebook Connection 

If you’ve already registered to My Cineworld and want to use this feature, follow these steps:

  1. Log into My Cineworld with your e-mail address and password
  2. After you're logged in, click the "Connect with Facebook" link to initiate linking

Once you do this, we will associate your Facebook account with your My Cineworld account.

Connect with your Facebook account and receive the following benefits:

  • Faster login process. We'll also remember your personal details for when you're booking tickets
  • Click the like button for the film you'd like to see and tell all your your Facebook friends. You can also see what films they'd like to see too if they're a My Cineworld customer
  • You’ll also have access to all the other normal My Cineworld benefits

Connect with your Facebook account and receive the following benefits:

  • Faster login process. We'll also remember your personal details for when you're booking tickets
  • Click the like button for the film you'd like to see and tell all your your Facebook friends. You can also see what films they'd like to see too if they're a My Cineworld customer
  • You’ll also have access to all the other normal My Cineworld benefits

We acknowledge the fact that some My Cineworld members may want to keep their online account separate from their Facebook account, and we'll never force you to use Facebook or engage it automatically.

We also respect your personal information and we are not interested in accessing more than we need in order to communicate to you and grant you to access My Cineworld. Please read through our privacy policy for more information.

My Cineworld account holders who register or connect using Facebook Connect will also be subject to Facebook's terms and conditions of use and privacy policy, for which Cineworld is not responsible.