Terms and Conditions

1. Introduction

   1.1 The Conditions and the Privacy Policy apply to all Unlimited Cards. You will be required to confirm that You agree to be bound by the Conditions during the purchase process. Please read them carefully and make sure that You understand them before You sign up. They do not affect your legal rights.

   1.2 Cineworld may change the Conditions at any time as described in clause 10 below.

   1.3 The Conditions were last updated on 15 April 2011. We recommend that You print and keep a copy of these Conditions for future reference if You have applied for an Unlimited Card on Cineworld’s website.

2. Definitions

   2.1 In the Conditions, the following words have the meanings set out against them:

   • Agreement: the agreement between You and Cineworld for the purchase and use of an Unlimited Card;
   • Cineworld: the company identified in either clause 4.2 or 4.3, as the case may be;
   • Cineworld Cinemas: all Cineworld cinemas owned and operated by Cineworld in the Territory, including the West End Cinemas;
   • Cineworld’s General Terms and Conditions: the general terms and conditions set out in Cineworld’s Entry Policy applying to customers' attendance at Cineworld’s Cinemas, as available from Cineworld Cinemas, the Unlimited Helpdesk or online at www.cineworld.com;
   • Conditions: these written terms and conditions;
   • Initial Period: a period of 12 months from the Start Date;
   • Legitimate Grounds: where the User is unable to use his or her Unlimited Card for a continuing period of two calendar months due to medical reasons or because the User’s permanent address moves to an address outside the Territory;
   • Privacy Policy: Cineworld’s privacy policy set out at www.cineworld.com/policy and which is also available from Cineworld Cinemas or the Unlimited Helpdesk;
   • Start Date: the date on which a temporary Unlimited Card is issued by Cineworld;
   • Subscription Period: the Initial Period and any extended period (whether for a month or a year) for which an Unlimited Card is purchased;
   • Territory: the United Kingdom, the Channel Islands and the Republic of Ireland;
   • Unlimited Card: one of the cards described in clause 6.1 giving the User access to Cineworld Cinemas in the Territory during the Subscription Period, subject to the Conditions;
   • Unlimited Helpdesk: the Unlimited Subscription Department Helpdesk whose contact details are: 0844 372 3445 | 0844 372 3445 (or 0818 304 204 | 0818 304 204 if calling from Ireland), Unlimited Helpdesk, Cineworld Cinemas Limited, PO Box 6138, Wolverhampton WV1 9RP, UK and contactus@unlimitedcineworld.com;
   • User: the person named as such on the Unlimited Card;
   • West End Cinemas: the Cineworld West End cinemas which are currently Cineworld Chelsea, Cineworld Haymarket, Cineworld Fulham Road and Cineworld Shaftesbury Avenue. Details of any changes will be available from Cineworld Cinemas or by phoning the Unlimited Helpdesk;
   • You: the person who enters into an Agreement for the purchase of an Unlimited Card.
3. Application Process

   3.1 You may apply for any number of Unlimited Cards for You or any other Users by completing the application form on Cineworld’s website or by submitting an application form at any Cineworld Cinema box office.

   3.2 Cineworld will process your application(s) and will confirm whether or not your application(s) is/are accepted through its website or at the relevant Cineworld Cinema box office. Alternatively, Cineworld may decline all or part of your application for any reason, in which case Cineworld will notify You as soon as practicable.

   3.3 The creation of an Agreement between You and Cineworld will only occur when Cineworld confirms acceptance of your application and issues details of the User’s temporary Unlimited Card (as per clause 6). If You have applied online and your application(s) is/are accepted, Cineworld will send You an email with details of the temporary Unlimited Card. You will need a printer in order to print off your temporary Unlimited Card.

   3.4 When deciding whether or not to accept your application Cineworld may use certain information about You, including any received from credit reference agency checks. In particular, Cineworld may pass your details to credit reference agencies for them to check against certain public and private databases. Credit reference agencies may keep a record to use in future security checks. This helps to protect You and us against fraudulent transactions.

   3.5 By applying for Unlimited Card(s), You confirm:

   1. You are legally capable of entering into a binding contract;
   2. You are at least 18 years old; and
   3. the User is resident in the UK or Ireland.

   3.6 You understand that by purchasing an Unlimited Card, You are committing to pay the full annual subscription fee for the Initial Period of 12 months. Payment of the full annual subscription fee may be made under Cineworld’s Monthly Payment Plan or Cineworld’s Annual Payment Plan. (See clause 8 below.)

   3.7 If You pay in accordance with the Annual Payment Plan, no refund of the annual subscription fee for the Initial Period which is paid in advance will be made unless You cancel the subscription under clauses 5 (Cancellation Rights), 10 (Changes), or 11 (Legitimate Grounds).

   3.8 If You pay in accordance with the Monthly Payment Plan, You will have to pay all instalments of the annual subscription fee unless You cancel under clauses 5 (Cancellation Rights), 10 (Changes), or 11 (Legitimate Grounds). Failure to pay in accordance with the Monthly Payment Plan could result in your account being passed to debt collection.

   3.9 Cineworld reserves the right to withdraw the paper based application process at any time without notice.

4. Agreement

   4.1 The Agreement shall include your application form, the Conditions, Cineworld’s General Terms and Conditions and the Privacy Policy. No other terms shall apply.

   4.2 If your residential address is in the UK, the Agreement will be with Cineworld Cinemas Limited, a company registered in England and Wales under company number 01915767 with registered address at 7th Floor, 90 High Holborn, London WC1V 6XX, United Kingdom and VAT number 606197048.

   4.3 If your residential address is in the Republic of Ireland, the Agreement will be with Adelphi Carlton Limited (trading as Cineworld Cinemas), a company registered in the Republic of Ireland under company number 7640 with registered address at 84 Northumberland Road, Dublin 4, Ireland and VAT number 8B41247E.

5. Cancellation Rights

   5.1 Cineworld may cancel the Agreement in the circumstances referred to in clause 12.

   5.2 You may cancel the Agreement at any time before the end of the period of seven working days starting on the Start Date if You applied for an Unlimited Card online and the temporary Unlimited Card has not been used during that period. (For the purpose of this clause 5, “working day” means Monday to Friday, excluding any public or bank holiday on which the banks in England and Wales are closed.) This cancellation right is not available if You have applied for an Unlimited Card in person using a paper application form at a Cineworld Cinema.

   5.3 To cancel, You will need to contact the Unlimited Helpdesk by email, phone or in writing within the time period set out in clause 5.2.

   5.4 You will receive a full refund of any subscription fee paid, less an administration fee of £5 (or €8 if You are in Ireland).

6. Unlimited Cards

   6.1 There are three types of Unlimited Card:

   1. the Unlimited West End Card, which is valid in all Cineworld Cinemas including West End Cinemas;
   2. the Unlimited Card, which is valid in all Cineworld cinemas excluding West End cinemas; and
   3. the Republic of Ireland Unlimited Card, which is valid in all Cineworld Cinemas including West End Cinemas.

   6.2 The number, location and opening hours of Cineworld Cinemas in any area may change during the Subscription Period. A list of current Cineworld cinemas is available from www.cineworld.com or www.cineworld.ie or on written request to the Unlimited Helpdesk enclosing a stamped self-addressed envelope.

   6.3 If your application is accepted, Cineworld will issue the User with a temporary card which will be valid for 28 days until the User receives his or her permanent card.

   6.4 The permanent Unlimited Card will be valid from the Start Date, provided:

   1. it displays a head and shoulders photograph which is a clear and true likeness of the User; and
   2. is signed by the User on the signature strip.

   Inappropriate images may cause a delay in the processing of your application, for which Cineworld will not be responsible.

   6.5 The Unlimited Card is not transferable and only the User will be entitled to use it at the relevant Cineworld Cinemas.

7. Terms Of Use For Unlimited Cards

   7.1 The User accepts the Conditions and Cineworld’s General Terms and Conditions by using an Unlimited Card.

   7.2 A valid Unlimited Card entitles the User to:

   1. access to the relevant Cineworld Cinemas every day of the week (subject to the Cineworld Cinema being open);
   2. one seat (subject to availability and excluding VIP, Delux and other special or premium seating) for any film screening open to the general public (excluding premium screenings such as 3-D screenings);
   3. one seat (subject to availability and excluding VIP, Delux and other special or premium seating) for 3-D screenings at a significantly discounted rate; and
   4. one seat (subject to availability and excluding VIP, Delux and other special or premium seating) at such discounted rates for alternative content screenings as may be available from time to time.

   7.3 All film screenings are subject to normal restrictions such as age certifications, and Cineworld’s General Terms and Conditions. The User shall have no preferential rights of access for any screenings except for special screenings organised for Unlimited Card users. The User is not entitled to use the Unlimited Card in conjunction with any other promotions offered by Cineworld unless otherwise stated and the Unlimited Card cannot be used to prove the User’s age.

   7.4 The User may only book a ticket in advance in person at the Cineworld Cinema on the day of the performance and may not book online or by telephone.

   7.5 To use the Unlimited Card, the User must present it at a Cineworld Cinema box office. The Unlimited Card will be scanned to check its validity and additional identification may be requested. If the Unlimited Card is validated, the User will be issued with a ticket for the chosen screening and time, subject to availability. If the Unlimited Card is not validated, the User may be advised to contact the Unlimited Helpdesk, for data protection reasons. The Unlimited Card must be shown again when the tickets are checked before entering the relevant auditorium. Entrance will not be permitted without the User presenting the Unlimited Card.

   7.6 The Unlimited Card is only valid for one performance at any one time and cannot be used to obtain a ticket for another performance before the film presentation for which it has been used comes to an end.

   7.7 The Unlimited Card will be valid from the Start Date for the Initial Period unless terminated by You or Cineworld under clauses 5.2, 10, 11 or 12.

8. Payment Of Annual Subscription Fees

   8.1 The annual subscription fee for the Initial Period and renewal fees for each type of Unlimited Card are available from Cineworld’s website, Cineworld Cinemas and the Unlimited Helpdesk. The annual subscription fee must be paid in advance under the Annual Payment Plan or, by instalment under the Monthly Payment Plan, but in either case must be paid in full for the whole Initial Period.

   8.2 Cineworld reserves the right to increase the annual subscription fee payable by instalment under the Monthly Payment Plan to reflect the cost to Cineworld of accepting payment by instalment. Such changes shall not take effect during the Initial Period and shall be notified to You in writing and at least one month before they come into effect.

   8.3 Monthly Payment Plan

   8.3.1 Under the Monthly Payment Plan, You agree to pay the full annual subscription fee for the Initial Period in 12 equal monthly instalments during the Initial Period.

   8.3.2 (a) When Cineworld accepts your application for an Unlimited Card, You shall pay the following amount by credit card, debit card, Cineworld voucher, gift card or cash (vouchers, gift cards and cash may only be used at Cineworld Cinema box offices and only if the application is being made in paper form):

   1. if the User is a UK resident, the first month's instalment; or
   2. if the User is a resident in Ireland, the first two months’ instalments.

   (b) Each instalment for the remaining months shall be paid in advance by Direct Debit from a nominated bank account. You will need to fill in the Direct Debit instruction included in the Agreement correctly prior to submitting your application form. Each payment will be debited on the same day of each month, being the same day of the month that the first instalment was paid. If this date falls on a weekend or a bank holiday, or if there is no day of the same date in any month (e.g. 30 February) payment will be debited by your bank on the previous or next working day. Please check with your bank for details.

   8.3.3 Unless You cancel your subscription at the end of the Initial Period in accordance with the Agreement, the Subscription Period will automatically be extended after the Initial Period if You continue to pay the monthly fee each month.

   8.3.4 If You want to change the bank account to be debited, You must telephone the Unlimited Helpline to provide the new Direct Debit details and give Cineworld at least three weeks to process this change.

   8.3.5 If, during the Initial Period, Cineworld does not receive any monthly payment or You seek to terminate the Agreement except as permitted in clauses 10 or 11, Cineworld may terminate the Agreement and deactivate the Unlimited Card as described in clause 12 below. Cineworld will be entitled to recover damages from You, which may include its reasonable administration expenses caused by the incident and the fees and expenses (including those of debt collectors) that Cineworld may reasonably and properly incur to recover the outstanding subscription fees which are due to Cineworld under the Agreement for the remainder of the Initial Period.

   8.4 Annual Payment Plan

   8.4. Under the Annual Payment Plan, You agree to pay the annual subscription fee for the Initial Period in a single advance payment.

   8.4.2 You may pay the annual subscription fee by debit card, credit card, Cineworld voucher, gift card or cash (vouchers, gift cards and cash may only be used at Cineworld Cinema box offices and only if the application is being made in paper form).

   8.4.3 At least six weeks before the end of the Initial Period, Cineworld will offer You the opportunity to pay the subscription fee for the next year by debit or credit card, or to move to the Monthly Payment Plan.

   8.4.4 If this Agreement is terminated during the Initial Period (or any Subscription Period) on Legitimate Grounds (as described in clause 11), Cineworld will refund the amount paid for any full months remaining less one month.

   8.5 Extending your Unlimited Card

   8.5.1 If You extend the Subscription Period after the Initial Period, the fees for both the Monthly Payment Plan and the Annual Payment Plan will be those in force on the date the Initial Period expires.

9. Lost, Stolen Or Defective Cards

   9.1 The User will need to telephone the Unlimited Helpdesk as soon as possible to report any lost or stolen Unlimited Card.

   9.2 If the Unlimited Card is lost or stolen, Cineworld will charge an administration fee to replace it. The charge is currently £10.00 (or €16.00 if You are in Ireland) but this may be changed by Cineworld to reflect its administration costs. Once the fee is paid, Cineworld will send a replacement card to the User.

   9.3 If the subscription is paid by Direct Debit, the amount of the administration fee will be debited directly from your bank account. If a Direct Debit is not in place, You will need to pay the administration fee before Cineworld will send out a new card.

   9.4 If the card is defective, the User must return it to Unlimited Helpdesk as soon as possible for a free replacement. Cineworld’s liability in such cases is expressly limited to replacement of the defective Unlimited Card.

   9.5 For the avoidance of doubt, no refunds will be given for cinema tickets purchased by the User between the date the card was lost or stolen or a replacement card was requested and the date the User receives his or her new card. Users will not be entitled to an Unlimited ticket until the replacement card has been received and is presented to the Cineworld Cinema box office in accordance with clause 7.5.

10. Changes

    10.1 Subscription fees may be increased by Cineworld to reflect changes in standard ticket prices, inflation, Cineworld’s costs, additional taxes and costs that are not imposed by Cineworld. Any increase in the subscription fee will be notified to You at least one month before it comes into effect. Increases shall not take effect during any Initial Period, except as described in clause 10.2.

     

    10.2 If there is a change in the rate of VAT or any other tax, or any other tax is imposed, Cineworld will be entitled to change the subscription fees to reflect such changes, at any time including during the Initial Period. This change will only affect You during the Initial Period if You are on the Monthly Payment Plan. Cineworld will give not less than one month’s notice of any increase and the Direct Debit amounts after expiry of such notice will be adjusted accordingly. Any other changes shall take effect as described in the remainder of this clause 10.

     

    10.3 If You have extended the Subscription Period beyond any Initial Period increases in the subscription fees will take effect after expiry of any notice given by Cineworld under clause 10.1 or 10.2 as follows:

     

    1. if You pay the fees under the Monthly Payment Plan, the Direct Debit amounts after expiry of the notice will be adjusted accordingly;
    2. if You pay the fees in advance, the increase will take effect at the end of the period for which fees have been paid.

    10.4 Cineworld reserves the right to make changes to the Conditions on giving You at least one month’s prior written notice.

    10.5 If:

    1. You are on the Monthly Payment Plan and these changes either increase the monthly instalment payable or are otherwise to your disadvantage during the Initial Period, or
    2. You are on the Annual Payment Plan and the changes are to your disadvantage,

    You will have 30 days from the notice date in which to terminate the Agreement.

    10.6 If You terminate the Agreement under clause 10.5 and You are on the Monthly Payment Plan, You may stop making payments from one month after the date of the direct debit which follows You telling us you wish to terminate. If You are on the Annual Payment Plan, Cineworld will repay You an amount equal to the value of the remaining full months' subscription fee less one month.

11. Termination By You

    11.1 You may terminate the Agreement during the Initial Period only on Legitimate Grounds. You must notify Cineworld in writing of your request to terminate, stating the reason for termination and enclosing any supporting evidence. The application must be made by post or via email to the Unlimited Helpdesk.

    11.2 If Cineworld accepts that the User has Legitimate Grounds and You are on the Monthly Payment Plan, the Agreement will terminate one month after the date of the Direct Debit which follows receipt of the application referred to in clause 11.1 by the Unlimited Helpdesk. If you are on the Annual Payment Plan, Cineworld will repay You an amount equal to the value of the remaining full months' subscription fee less one month.

    11.3 If Cineworld does not accept the request for termination, the Agreement shall continue in force. If You are on the Monthly Payment Plan, You must continue to pay the subscription fee for the remainder of the Initial Period. If You are on the Annual Payment Plan, You will not be entitled to any refund of the subscription fee.

    11.4 In the event of termination on Legitimate Grounds, neither You nor the User may re-subscribe for an Unlimited Card until 6 months after the termination date.

    11.5 If You are on a Monthly Payment Plan, You may terminate the Agreement at any time after the Initial Period by giving one full month’s notice. Notice must be given to the Unlimited Helpdesk in writing by post or via email. Termination will take effect one month after the date of the Direct Debit which follows receipt of Your notice to terminate. PLEASE NOTE: due to Cineworld’s current payment processes, if You are paying by Direct Debit, any Unlimited Card will be automatically deactivated if You cancel the Direct Debit. If You wish to cancel your Direct Debit, please do not do so until after the date on which your Unlimited Card expires or terminates. Cineworld will confirm this date in writing on receipt of your termination notice.

    11.6 If You have extended the Subscription Period for a full year after the Initial Period and have paid under the Annual Payment Plan, You may cancel the Unlimited Card on one months’ notice and Cineworld will refund the fees paid for any remaining full months after the termination date. You may cancel by contacting the Unlimited Helpdesk by email, phone or in writing.

    11.7 Additionally, You may terminate the Agreement at any time if Cineworld commits a serious breach of the Agreement.

    11.8 On termination, the Unlimited Card will be de-activated and, if payment is made by Direct Debit, the debits will be stopped and any refunds due will be paid.

12. Suspension And Termination By Us

    12.1 Cineworld may suspend the Agreement and temporarily deactivate the Unlimited Card if:

    1. You miss any payment. Cineworld will contact You by email or letter and if payment is made on request, Cineworld will reactivate the Unlimited Card within 48 hours of payment. Users will not be entitled to an Unlimited ticket until the Unlimited Card has been reactivated and, for the avoidance of doubt, no refunds will be given for cinema tickets purchased by the User between the date the Unlimited Card is deactivated until the date it is reactivated;
    2. Cineworld suspects any fraud in any matter connected to entering into or performing the Agreement including providing false information on the application form; or
    3. the User breaches any of Cineworld’s General Terms and Conditions.

    12.2 Cineworld may terminate the Agreement immediately on any one of the following grounds:

    1. for your fraud (or our reasonable suspicion of your fraud) in any matter connected to entering into or performing the Agreement including providing any false information on the application form;
    2. in the event of fraudulent or persistent or serious misuse of the Unlimited Card;
    3. if You miss a payment and fail to make that payment within 28 days of a request from Cineworld to make it, or if You miss more than one payment;
    4. material breach of the Agreement by You or the User that has not been corrected by You within a reasonable time.

    12.3 If Cineworld terminates the Agreement under this clause 12, Cineworld may keep any subscription payments that have been received. Where You are on the Annual Payment Plan, Cineworld may refund any subscription fees paid for any full months after the termination date but shall be entitled to retain a fair amount to reflect the loss to Cineworld from terminating the Agreement in such circumstances. This right does not limit any other rights Cineworld may have against You.

    12.4 On termination, Cineworld will deactivate the Unlimited Card.

    12.5 Cineworld reserves the right to terminate, withdraw or suspend the Unlimited Card subscription arrangements, and the Agreement, at any time for any reason on reasonable notice in writing to You. Cineworld will refund the fees paid by You in advance for any remaining full months after the termination date.

13. Questions And Complaints

    Any questions or complaints You may have in relation to the Unlimited Card or a notification of change in your circumstances should be directed to the Unlimited Helpdesk.

14. Information Provided

    You confirm that the information You provide about You and the User (including contact information) (Personal Information) is accurate and complete and that You are authorised to provide such Personal Information. It is your responsibility to ensure that such Personal Information is kept up to date, and Cineworld will not be responsible for errors or omissions in your Personal Information at any time. You may update your details at any time by contacting the Unlimited Helpdesk. The terms of the Privacy Policy apply to our use of Personal Information. In addition, You authorise Cineworld to (i) transfer or disclose Personal Information to professional advisers and such other parties as is necessary for the administration of Cineworld’s business (including financial decisions), customer profile research or if required to disclose such information required by law; and (ii) use any Personal Information to provide You and the User with information about your membership account, offers, products and/or services offered by Cineworld from time to time. You and the User may choose to opt-out of being contacted by Cineworld by ticking the opt-out box on the application form or notifying the Unlimited Helpdesk at any time during the Agreement.

15. Cineworld's Liability

    15.1 Cineworld Cinemas may be closed on a permanent or temporary basis from time to time, including for refurbishment or due to a Force Majeure Event (as described below). Details of such closures can be found on Cineworld’s website or by calling the Unlimited Helpdesk.

    15.2 Cineworld will not be liable or responsible for any failure to perform, or delay in performance, that is caused by events outside its reasonable control (Force Majeure Event), including any act, event, non-happening, omission or accident which may be due to the following:

    1. Strikes, lock-outs or other industrial action;
    2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war;
    3. Fire, explosion, adverse weather, snow fall, ice, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
    4. Disruption to or failure of the railways, shipping, aircraft, motor transport or other means of public or private transport;
    5. Disruption to or failure of public or private telecommunications networks or utility supplies;
    6. Closure or limited access to Cineworld Cinemas on the grounds of Cineworld’s reasonable health and safety concerns;
    7. Any governmental act, decree, legislation, regulation or restriction.

    15.3 Cineworld’s liability for faulty Unlimited Cards is limited to the remedies described in clause 9.

    15.4 Cineworld’s liability for its breach of the Agreement is limited to the annual subscription fee.

    15.5 Cineworld will not in any event be liable for: (a) any loss of profit, revenue, business, contract, goodwill, or other financial or economic loss or damage; or (b) any indirect loss or damage which is not reasonably foreseeable as likely to occur in the ordinary course of events.

    15.6 Cineworld does not exclude or restrict its liability for fraud, for death or personal injury resulting from its negligence or that of its agents or for any other liability that it cannot restrict or exclude by law, and nothing in this clause 15 shall operate to exclude, restrict or limit this liability.

16. General

    16.1 The Agreement and any disputes or claims arising out of or in connection with it (including non-contractual disputes or claims) are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the courts of England and Wales, unless You live in Scotland, Northern Ireland or Ireland in which case the relevant law will apply and You can choose to take action against Cineworld in your local courts.

    16.2 Cineworld does not accept amendments by You to the Conditions. Any variations to the Conditions must be signed by one of Cineworld’s authorised signatories.

    16.3 You and the User may not transfer any of your rights or obligations under the Agreement to another person without Cineworld’s prior written consent. Cineworld can transfer all or any part of its rights or obligations under the Agreement to another organisation but your and the User’s rights under the Agreement will not be affected.

    16.4 If the Agreement is terminated by either party for any reason, neither party will lose any rights which have already accrued.

    16.5 If, at any time, Cineworld does not require You to comply with any part of the Agreement, this will not prevent it from doing so in the future.

    16.6 If any part of the Agreement is disallowed or held to be ineffective by any court or other competent body, the rest of the Agreement will not be affected.

17. Contact Details

    From the UK: 0844 372 3445

    From Ireland: 0818 304 204
    Unlimited Helpdesk Opening Hours:
    10 am to 10pm (UK time), Monday to Sunday

Special Offers

1. Student Offers

   1.1 Offer is for 13 months' Unlimited membership for the price of 12 months (the 13th month is free).

   1.2 Offer valid for monthly subscriptions only (does not apply to annual subscriptions).

   1.3 Offer only valid for sign-ups using the promotional code provided between 1 September 2011 and 31 January 2012 inclusive.

   1.4 Offer applies to West-End, non-West End and Ireland subscriptions. Existing Unlimited members or those who have enjoyed an Unlimited membership in the last 6 months are eligible.