Cineworld Cinemas are re-opening | COVID-19 Customer Update and Safety Measures

*UPDATE*

In line with recent changes to upcoming film release dates, we have made the decision to move our re-opening date to 31st July. We hope that we will be able to re-open the doors of all Cineworld cinemas across the UK and Ireland at that time, subject to UK government restrictions. With the on-going pandemic, this new date remains subject to final confirmation.

We know how much you’ve been missing the cinema and we are excited to welcome you back to Cineworld soon! With great films ahead, including Mulan, Tenet, Proxima, A Quiet Place Part II, No Time To Die and many more, we can’t wait to be back.

In order to provide a safe environment for our employees and guests in light of the ongoing coronavirus (COVID-19) pandemic, we are putting a number of safety measures in place: 

SOCIAL DISTANCING 

Social distancing measures will be implemented across all areas within the cinema. 

HAND WASHING

All employee and customer toilets will be stocked with anti-bacterial hand soap, and stringent hand washing guidelines will be trained out to all employees to supplement our current personal hygiene policy. 

HAND SANITISERS

Hand sanitizer stations will be provided in all cinemas for customers and employees. 

ADDITIONAL CLEANING

Our already high cleaning standards will be enhanced by a cleaning programme designed to clean and sanitise the high touch points within the cinema. 

E-TICKETING

Tickets will be available to book in advance on our website and via the Cineworld app, available on iOS and Android. Confirmation emails can be used as tickets, and e-tickets are available on the app. 

UPDATED SEATING MAPS

Our booking system has been updated to allow you to sit your friends and family in our cinema screens while ensuring a safe distance between customers from separate groups. This will vary on the capacity and layout of each screen.

STAGGERED FILM TIMES

Film start and end times will be staggered to reduce customers cross paths with other customers going in or out of other screens and buildup of crowds in the foyer. Additional cleaning time will be added between films.

PLASTIC SCREENS AT THE TILL 

We will be adding screens at our concessions areas where safe distancing cannot be maintained.

CONTACTLESS PAYMENTS

Our tills will be accepting contactless card payments up to a value of £45 and Apple Pay/Google Pay mobile payments with no limit in our cinemas. The ticket machines in most of our cinemas also accept contactless payments and we’re working on upgrading the rest.

TRAINING & PPE

All employees will receive specific COVID-19 training and PPE will be provided to employees where the risk assessment has deemed it necessary, in line with government requirements. 

SUPPORT FROM TEAM MEMBERS

Our trained staff will be on hand to offer assistance to customers. We remain committed to being “The Best Place To Watch A Movie”.

We look forward to welcoming you back to Cineworld. Tickets will be available to book soon. In the meantime, if you have any questions please take a look at our Frequently Asked Questions here

Thank you for your support and continued passion for cinema.
The Cineworld Team