Cineworld Cinemas COVID-19 Customer Update and Safety Measures

At Cineworld our priority remains the safety of our customers and employees. We follow all instructions and regulations of the local authorities and have a number of Safety Measures in place in line with current government guidelines and requirements.

For Safety Measures in place at our Dublin cinema in Ireland, please click here.

FACE COVERINGS

In England, Scotland, Wales, Northern Ireland and Jersey, face coverings must be worn by both customers and employees (unless exempt), apart from while eating or drinking. From Thursday January 27, face masks will no longer be mandatory in England in line with the recent government announcement.

COVID STATUS REQUIREMENTS

WALES

Due to the latest Covid-19 guidance from the Welsh government, you need to provide proof of your COVID status to attend Cineworld cinemas in Wales. This is a requirement for all cinemas in the country. Under 18s are exempt from this rule. Customers aged 18 or over who cannot provide one of the above forms of proof of their COVID status will be refused entry to our cinemas in Wales, in line with government requirements. You can find the official government guidance here and find out how to get a Covid Pass that is valid in Wales here.

NORTHERN IRELAND

In line with Covid-19 guidance from the Northern Irish government, you need to provide proof of your COVID status to attend Cineworld Belfast. Under 18s are exempt from this rule. From January 26 this will no longer be required, in line with the recent government announcement.

ENGLAND, SCOTLAND & JERSEY

It is not currently necessary to provide your Covid Status (i.e. proof of vaccination, recovery or a negative test) to visit Cineworld cinemas in England, Scotland or Jersey.

SOCIAL DISTANCING

WALES

Cinemas in Wales are subject to 2 metres social distancing and a ‘rule of 6’. Social distancing will be between groups (not individuals) and the ‘rule of six’ will allow groups of up to that number, made up of any number of households, to sit together. These rules will change from Friday January 28, in line with the recent government announcement.

SCOTLAND

Cinemas in Scotland are no longer subject to social distancing, in line with recent government guidance. 

ENGLAND, NORTHERN IRELAND & JERSEY

There are no current requirements for social distancing for cinemas within England, Northern Ireland and Jersey, however we continue to conduct high standards of cleaning throughout our cinemas.

CORONAVIRUS CONTACT TRACING

We continue to take part in public health authorities’ Coronavirus (COVID-19) Contact Tracing schemes in England, Wales, Scotland, and Ireland and they will continue being mandatory where required. To find out more, please see 15. Coronavirus (COVID-19) Contact Tracing (Section 4.11) of our privacy policy.

HAND SANITISERS

Hand sanitiser stations are provided in all cinemas for customers and employees.

HAND WASHING

All employee and customer toilets will continue to be stocked with anti-bacterial hand soap, and stringent handwashing guidelines will remain in place for all employees to supplement our current personal hygiene policy.

PLASTIC SCREENS AT THE TILL 

We have added screens at our concessions areas where social distancing cannot be maintained.

ADDITIONAL CLEANING

Our already high cleaning standards will continue to be enhanced by a cleaning programme designed to clean and sanitise the high touch points within the cinema.

TRAINING & PPE

All employees have received specific COVID-19 training and PPE will continue to be provided to employees where the risk assessment has deemed it necessary, in line with government requirements.

TABLE SERVICE

Within cinemas in Wales and Scotland table service will be required for bar areas. ViP buffet service will remain uninterrupted however bar service will be completed by ordering whilst seated at a table.

E-TICKETING

We encourage customers to book tickets in advance via our website and via the Cineworld app, available via iOS and Android. Confirmation emails can be used as tickets, and e-tickets are available on the app. 

CONTACTLESS PAYMENTS

Our tills accept contactless card payments up to a value of £45/€50 and Apple Pay/Google Pay mobile payments with no limit in our cinemas. The ticket machines in most of our cinemas also accept contactless payments and we’re working on upgrading the rest.

We look forward to welcoming you at Cineworld. If you have any questions please take a look at our Frequently Asked Questions here

Thank you for your support and continued passion for cinema.
The Cineworld Team