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Help & Contact Us

Your answer

Are my personal details safe with My Cineworld?

When you create your account you are asked to provide a password. At this stage no one else knows your password (not even us) so please don't share it with anyone else; we will request it to identify you every time you log in to your account.

We process your payments via a secure page. You will see 'https' in the URL and a security padlock either at the top or bottom of our payment screen. This means you have accessed a secure area.

All transaction details - including your name and credit card details - are encrypted using SSL ("Secure Sockets Layer") for maximum security.

Banking details are never transmitted in clear text through the Cineworld booking system.

Lastly, we will not share your details with any third party company unless you agree otherwise.  Please see our Privacy Policy for more details.

 

Related questions

What can I do if I have a complaint?

What is My Cineworld?

What do I get with My Cineworld?

How do I register to My Cineworld?

When do I receive the My Cineworld newsletters?

How do I modify my account?

Is booking quicker with a My Cineworld account?

How do I pick up the tickets that I have booked online at the Cinema?

I'm an Unlimited member. Can I benefit from My Cineworld?

If I don't have access to a computer can I benefit from the My Cineworld offers?

Are your promotions e.g. Bargain Tuesday and Movies For Juniors valid with My Cineworld?

Can I make a Group booking with My Cineworld?

What is My Cineworld Plus?

How much does My Cineworld Plus cost?

What happens when the My Cineworld Plus upgrade expires?

How can I renew my My Cineworld Plus upgrade?

What will happen to my current My Cineworld account when I buy My Cineworld Plus?

What is the difference between My Cineworld and My Cineworld Plus?

Why are you making this change to My Cineworld?

I’m an Unlimited member, do I need My Cineworld Plus as well?

What can I use the My Cineworld Plus food and drink discount vouchers for?

Will I be able to share the My Cineworld Plus food and drink discount vouchers if I don’t want to use them?

Can I use all the My Cineworld Plus food and drink discount vouchers at once?

When will the My Cineworld Plus food and drink discount vouchers expire?

I’ve changed my mind about upgrading to My Cineworld Plus, can I get a refund?

I don’t want my My Cineworld account any more can I de-register?

Does www.Cineworld.co.uk use Cookies?

Can my children go to the cinema unaccompanied?

Can school children visit cinemas during the day in term time?

Can I bring in my own food and drink?

Can I smoke?

How long are the adverts and trailers?

Can I use my complimentary pass or tickets for all films?

Do you have any current job vacancies?

How do you process formal personal injury claims?

Q40

Why should I use Facebook Connect?

I'm already a My Cineworld member. How should I use Facebook Connect?

After I'm connected, what do I get?

What about my privacy?

Can I disconnect later if I want to?

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