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Help & Contact Us

Your answer

I don’t want my My Cineworld account any more can I de-register?

You will be able to close your My Cineworld account and de-register at any time by logging in to your My Cineworld account, clicking on ‘My Account’, ‘Edit My Details’ and then ‘Remove Account’ or by contacting our customer service team at customer.services@cineworld.co.uk from the email address used for the account.

Once you have asked us to remove your account your My Cineworld account will be closed and you won’t be able to access your My Cineworld account, bookings history or wishlist online anymore. Cineworld will retain your details on file but we will only use this information to process and answer any queries you raise with our customer services team in the future.

Unlimited members - Please note that closing your My Cineworld account does not mean that your Unlimited membership will terminate although you will not be able to use your Unlimited card to make online ticket bookings without a My Cineworld account.

 

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I’ve changed my mind about upgrading to My Cineworld Plus, can I get a refund?

Does www.Cineworld.co.uk use Cookies?

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Can I smoke?

How long are the adverts and trailers?

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Q40

Why should I use Facebook Connect?

I'm already a My Cineworld member. How should I use Facebook Connect?

After I'm connected, what do I get?

What about my privacy?

Can I disconnect later if I want to?

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