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Terms, privacy & legal

Here are the Cineworld terms and conditions, privacy information and legal notices for all the services we provide. They are subject to change and can be updated on a regular basis.

 


1. Online, Phone and Website Terms Of Use - Introduction

Introduction to the terms and conditions

1.1 The following terms (the "Terms") apply to any use by a visitor (the "User") of the Cineworld Web Site  (the "Web Site"), and should be read carefully before any such use.

1.2 By accessing or using the Web Site, the User accepts and agrees to be legally bound by these Terms and acknowledges that Cineworld Cinemas Limited, as the owner and operator of the Web Site for the UK and Adelphi Carlton Limited, as the owner and operator of the Web Site for Ireland, has the right to amend or vary these Terms and any of the contents of the Web Site from time to time at its sole discretion.  Amendments or variations will take effect when they are posted on the Web Site and, as a result, the User should check the current version of the Terms each time he/she uses the Web Site.  These Terms, as amended or varied from time to time, apply to all use of and access to the Web Site, both now and in the future.

1.3 PLEASE NOTE: Users must be aged 13 or over to register for and/or use the online services available on the Web Site, such as online booking and My Cineworld.

1.4 Additional terms and conditions may apply for any purchases made through the Web Site.  If so, you will be prompted to view such additional terms and conditions on our Web Site at the time of such purchases and those terms and conditions will apply in addition to these Terms to the extent that the context permits.

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2. General disclaimer

2.1 Although Cineworld Cinemas Limited and Adelphi Carlton Limited have attempted to provide accurate information on the Web Site, Cineworld Cinemas Limited and Adelphi Carlton Limited assume no responsibility for the accuracy or completeness of such information.  Except as stated elsewhere in these Terms the User releases Cineworld Cinemas Limited and Adelphi Carlton Limited, its affiliates and subsidiaries (together “Cineworld”), and all of their officers, directors, agents and employees, from any liability, for any claims, losses or damages arising out of or in any way connected with the User's use of the Web Site.  

2.2 To the fullest extent permitted by law and except as stated elsewhere in these Terms, Cineworld shall not be liable to any person or entity for any direct, indirect, special, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of or related to:
(a)    any access to or use of or inability to access or use the Web Site, any other hyperlinked web site or any other information or product included or described within the Web Site; or
(b)    any person or entity's reliance on the information presented,
in each case whether arising in tort (including negligence), contract or otherwise even if the User has advised Cineworld of the possibility of such damages.

2.3 All information and content provided on the Web Site is provided "as is" without representation or warranty of any kind, either expressed or implied. Without limiting the foregoing, Cineworld does not represent or warrant that the Web Site or any of its contents are accurate, current, complete, free from technical or typographical errors, free from changes or harmful components introduced by third parties or free from periodic interruption or errors of any other type.  Cineworld may revise the information or change the products or services mentioned on the Web Site at any time without notice. Any mention of non-Cineworld products or services is for information purposes only and constitutes neither an endorsement nor a recommendation of them. Neither Cineworld, nor their suppliers, make any representation or gives any warranty, condition or undertaking, expressed or implied, including (without limitation) as to the satisfactory quality, fitness for a particular purpose, suitability or non-infringement of any third party right or freedom from viruses, whether or not arising from a course of dealing, usage or trade practice.

2.4 Notwithstanding any other provision in these Terms, nothing within these Terms limits or restricts any person's liability for death or personal injury resulting from its negligence or that of its employees or agents.

2.5 These Terms and the User's use of the Web Site are governed by all applicable English or  Irish law, unless the User's address provided when purchasing a ticket or other item online is in Scotland, when Scottish law applies.  

2.6 For any disputes arising out of or in connection with these Terms or the User’s use of the Web Site, if the User's address provided when purchasing a ticket or other item online is in Scotland then the Scottish courts shall have non-exclusive jurisdiction, otherwise the English or Irish courts shall have non-exclusive jurisdiction.

2.7 Cineworld makes no representation that the content or materials on the Web Site are appropriate or available for use in other jurisdictions. Access to the Web Site's content or its materials from jurisdictions where such access is illegal is prohibited.  Users who choose to access the Web Site from other jurisdictions do so at their own initiative and risk and are responsible for compliance with all relevant local laws.  Cineworld is not responsible for any violations of law as a result of the User's actions.

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3. Trade marks and other such rights

3.1 The trade marks and logos ("Marks") displayed on the Web Site are the property of Cineworld or other third parties.  The User is not permitted to use these Marks without the prior written consent of Cineworld or the relevant third party proprietor of the Marks, and the User acknowledges that any such use may constitute an infringement of the relevant proprietor's rights.

3.2 The User acknowledges that all intellectual property rights in all materials on the Web Site remain the property of Cineworld or the relevant third party proprietor, licensor or other content owner.  Except as expressly permitted herein, no portion of the information on the Web Site may be reproduced in any form, or by any means, without prior written permission from the Mark owner.

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4.1 The Web Site contains links to third party web sites.  Access to any other web site through a link on the Web Site is at the User's own risk and Cineworld is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites or the security of any link or communication with those sites.

4.2 Cineworld reserves the right to terminate a link to a third party site at any time.

4.3 The provision of a link to a third party web site through the Web Site does not mean that Cineworld endorses, authorises or sponsors that web site nor does it mean that Cineworld is affiliated with the third party web site's owners or sponsors. Cineworld provides these links merely as a convenience for the User.

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5. Online ticket purchases and fees

5.1 The following terms apply if the User purchases tickets through the Web Site (which, for the purposes of these terms and conditions, will include purchases made using the Cineworld IPhone App, the Cineworld Android App, the Cineworld Mobile Site and the Cineworld Facebook Booking App).  

5.2 Cinema tickets are sold by Cineworld at standard prices for the relevant performance, although a discount to standard prices is currently available to My Cineworld members who book via the Web Site using their My Cineworld log-in (Cineworld reserves the right to withdraw or amend this offer regarding discounted tickets at any time and without notice).  By requesting tickets through the Web Site, the User is placing a booking request for tickets on the Terms that is only deemed accepted by and binding on Cineworld once valid payment has been processed and the User has been sent an email confirmation of the User's booking.

5.3  Subject to certain exemptions as set out in Clause 5.4 below, a fee of 70p/70c per person (“Fee”) for whom a seat is booked will be payable by the User when purchasing tickets through the Web Site.  This Fee represents the aggregate charge for the supply of both the online booking service and the processing of payment/redemption. The element of the Fee which is payable in respect of processing payments/redemptions for the transaction is payable to Cineworld's sister company, Classic Cinemas Limited (“CCL”). The Fee is in addition to the price of a ticket but, to ensure the booking process is as clear as possible, it is included in the headline ticket prices shown. If a User does not wish to pay the Fee, it is possible to purchase tickets at the cinema in person, where it will not apply.  By confirming his or her booking, the User agrees to pay the Fee to Cineworld and CCL accordingly, in addition to the price payable to Cineworld for tickets. Tickets are sold at the prices stated on the Web Site at the time of purchase. Users should be aware that prices for tickets may change between the date of purchase and the date of the relevant performance. Where the price paid for the tickets differs to the price for equivalent tickets available for purchase at the time and date of the performance, Cineworld will not charge for and Users may not claim any refund of the difference.

5.4 Currently, the Fee referred to in Clause 5.3 above is not payable in relation to:

5.4.1 tickets booked online using an Unlimited Card (although where tickets for other customers are booked as part of the same transaction, the Fee will apply in respect of those additional persons for whom seats are booked);

5.4.2 tickets for carers of disabled customers where the person the carer is accompanying can show a valid Cinema Exhibitors’ Association Card (CEA card) or locally issued disability card;

5.4.3 tickets redeemed pursuant to certain promotions where the relevant terms and conditions of the promotion state that a the Fee is not payable and

5.4.4 tickets purchased for specific charity screenings.

5.5 The email confirmation of a booking will set out the details of the cinema tickets purchased and the total amount paid, including the unique booking reference number (“booking reference”).  Once this confirmation has been sent, the ticket price (and the Fee paid pursuant to Clause 5.3 above) is non-refundable.  Cineworld is not responsible in the event that the User selects the wrong film when booking tickets via the Web Site, or if the User is excluded from viewing the film under the conditions below.

5.6 The User can either print his/her cinema tickets at home or pick up his/her tickets immediately at his/her selected Cineworld cinema following confirmation of his/her booking. Where users collect tickets at the cinema, they must do so no later than 10 minutes following the start of the performance.  Any ticket booked online using an Unlimited card must be collected no later than 20 minutes before the advertised screening time on the day of the performance otherwise Cineworld may release it for general sale.

5.7 Tickets are dispensed in-cinema by one of our automatic ticket collection machines or can be collected at the Box Office or Ticket and Concession stand of the User's chosen Cineworld cinema.

5.8 The User will need to present the debit/credit/charge card that he/she used to make a booking or the booking reference in order to collect the relevant tickets in-cinema.    

5.9 Where Cineworld has advised the User that e-ticketing is available for a particular booking, the User may use the e-ticket (containing a QR code) attached to the email confirmation of booking (“e-ticket”) in the chosen Cineworld cinema as their cinema ticket.  The User may present their e-ticket on a mobile phone or on a print out at the relevant auditorium entry point for scanning  by a Cineworld staff member to gain entry for the User or, in the case of a group booking, the User’s group (please see clause 5.10 below for further conditions regarding group entry using one e-ticket).  If retail items have been ordered as part of the individual or group booking, the User must go to the Concession stand first to collect the retail items.

5.10 If an e-ticket is used to admit a group, all members of the group, including the User, must be admitted into the performance together and the User must be able to provide proof of ticket purchase for all members by showing the relevant e-ticket at all times during the group’s visit (including during a performance) if requested by Cineworld staff.


5.11 If the User would prefer to use printed tickets and, if applicable, printed retail vouchers, they may present their e-ticket at an automated ticket collection machine or a Concession stand and request printed tickets and, if applicable, retail vouchers.  If tickets and, where applicable, retail vouchers are printed, the QR code on the e-ticket will no longer work and the printed tickets and vouchers must be used to enter the screen and collect retail items. Users should ensure that they arrive by the advertised performance time, as Cineworld reserves the right to refuse admission to customers who arrive after the start of the feature presentation

5.12 To make any payment by credit/debit/charge card, the User must provide the cardholder's name and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and/or issue number.

5.13 Transactions will appear on the cardholder's bank or card statement as a payment to Cineworld Classic.

5.14 For all concessions/student tickets, the User must bring proof of entitlement to the cinema as this may be required upon entry to the film or collection of tickets (where applicable).

5.15 Cineworld will endeavour to operate its cinemas in accordance with its advertised programme. However, there will be instances when its ability to show a performance is impaired by circumstances beyond its control. In such situations, Cineworld reserves the right to cancel a performance, vary the time it shows it or provide customers with an alternative performance.  If Cineworld does have to cancel a performance, the User’s sole remedy shall be a refund of the admission price paid for the relevant tickets, and no other costs.

5.16 Cineworld draws the User's attention to the conditions of, for performances in the UK, the British Board of Film Classification certificate and, for performances in Ireland, the Irish Film Classification Office certificate for the film being shown and is obliged to and will refuse admission to any person who, in the opinion of an authorised Cineworld employee or representative, is under the minimum age required for admittance. Cineworld reserve the right to request any individual to provide proof of age and to exclude any such individual from any performance if they appear too young and/or cannot prove they are at least minimum age for admittance.  In order for children under the age of 12 to be admitted after 7.00pm they must be accompanied by a parent or guardian.  Children under the age of 8 must be accompanied by someone who is at least 18 years of age at all times (regardless of the film classification).

5.17 Use of the tickets will be subject to the terms and conditions set out in the Cineworld Terms of Entry, which forms part of these Terms.

5.18 Booking cancellations are currently only available online to our My Cineworld registered customers (including Unlimited subscribers with an on-line account). A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website. After this time our standard cancellation policy applies. Funds will be returned to the same payment card used to make the booking, please note that this will exclude the previously charged booking fee and any additional fees for SMS confirmation or 3D glasses where applicable. Please note that funds cannot be returned to gift cards and redeemed voucher codes cannot be re-used. Tickets collected in-cinema will not be refundable.

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6. Online purchases of retail items offer (only available at certain UK cinemas)

6.1 In addition to the other sections of the Web Site Terms of Use, the following terms apply if the User purchases merchandise and/or food and beverages (“retail items”) through the Web Site.  The terms in this clause do not apply to purchases of tickets, Gift Cards, Gift Boxes, e-Gift Cards or the Unlimited Card, to which other terms apply.

6.2 By requesting retail items through the Web Site, the User is placing an order for a voucher (“concessions voucher”) to exchange for specific retail items in the User’s chosen Cineworld cinema on the Terms that the order is only deemed accepted by and binding on Cineworld once it has processed valid payment and sent the User email confirmation of the User's order.  Cineworld reserves the right not to accept orders.

6.3 The email confirmation of an order will attach the concessions voucher which will set out the details of the retail items selected together with a unique order reference number (“booking reference”).   Other than the rights to cancel during the cancellation period as detailed below, once this confirmation has been sent, the purchase price is non-refundable and no changes may be made to the order.  Cineworld is not responsible in the event that the User selects the wrong retail items when placing an order via the Web Site.

6.4 By purchasing a concessions voucher the User is expressly requesting the ability to use the concessions voucher as soon as he/she receives it. The User can pick up his/her retail items at the Click and Collect point (where available) or the Concession Counter of his/her selected Cineworld cinema following receipt of confirmation of his/her order.   

6.5 The User will need to present either (i) the printed concessions voucher or (ii) the booking reference, or (iii) the payment card used to place the order for the concessions voucher at the Concession Counter of the chosen Cineworld cinema, in order to collect the relevant retail items. Where Cineworld has advised the User that e-ticketing is available for a particular booking, the User may present their e-ticket (containing a QR code) included in their email confirmation of an order on their mobile phone or on a print out for scanning by a Cineworld staff member at the Concession Counter to collect the relevant retail items or request that their concessions voucher is printed.  Once concession vouchers have been printed the QR code on the e-ticket will no longer work and the printed concessions voucher must be used to collect retail items.   

6.6 When the User redeems all or part of the concessions voucher the retail items collected will be deducted from the balance on the concessions voucher.  The User must collect his/her retail items within 3 months of the date of purchase of the concessions voucher.  Any retail items included on the concessions voucher which are not collected within that 3 month period will be cancelled and no refund will be given.  

6.7 Cineworld will endeavour to supply all retail items specified on the concessions voucher on presentation of the relevant concessions voucher, but reserves the right to substitute the chosen retail items with alternative products of an equivalent or greater value where not available.

6.8 To make any payment by credit/debit/charge card, the User must provide the cardholder’s name and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and/or issue number.  Transactions will appear on the cardholder’s bank or card statement as a payment to cineworld.co.uk for purchases in UK or The Channel Islands and cineworld.ie for purchases in Ireland.

6.9 Retail items are sold at the prices for the relevant items as stated on the Web Site at the time of purchase of the concessions voucher.  Users should be aware that prices may change between the date of purchase and the date of collection of the retail items. Not all products, prices, offers and discounts for retail items available in-cinema will be available through the Web Site and not all products, prices, offers and discounts available on the Web Site will be available in-cinema. Except for our right to make substitutions (as set out above), concessions vouchers may only be redeemed for the retail items specified in the concessions voucher.  No difference in price paid at the time of purchase may be claimed where prices, offers and discounts differ in cinema to those on the Web Site, at the time of purchase of the concessions voucher or collection of retail items or otherwise.        

6.10 Concessions vouchers may not be exchanged for cash. Other taxes or costs may exist in relation to the concessions voucher that are not imposed by Cineworld.

6.11 The concessions voucher does not entitle the User to preferential treatment over other Cineworld customers for the collection of retail items.   

6.12 The User may cancel his/her order for retail items and claim a refund by cancelling the concessions voucher at any time up to fifteen (15) calendar days from (and including) the day on which the User receives the email confirming acceptance of order as referred to in clause 6.3 (the "Cancellation Period"). If the concessions voucher has been used before the cancellation has been processed the amount of the refund will be reduced to reflect such use.

6.13 If the User wishes to cancel his/her order for the concessions voucher, he/she should write to the Customer Services Department at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG or email customer.services@cineworld.co.uk or telephone on 0333 003 3444 (+44 333 003 3444 if calling from Ireland) stating the booking reference detailed on the concessions voucher. Alternatively you may use Cineworld’s template cancellation form. Once the Cancellation Period has expired the User will not be able to cancel his/her purchase or claim a refund of the value of the concessions voucher.

6.14 Except as expressly provided in these Terms, all warranties, conditions or other terms in favour of the User or any other person who uses the concessions voucher implied by Statute or common law are excluded to the fullest extent permitted by law.  Nothing in these terms is intended nor shall it be construed to limit our liability for fraud or death or for personal injury caused by Cineworld’s negligence.

6.15 Cineworld shall not be liable to the User or any other person who uses the concessions voucher  by reason of any failure or delay in performing any of its obligations in relation to issue or redemption of the concessions voucher or the User’s request for retail items through the Web Site under these terms if the failure or delay was due to any cause beyond Cineworld’s reasonable control.

6.16 Cineworld’s liability to the User or any other person who uses the concessions voucher shall not exceed the amount paid by the User for the concessions voucher. No other out of court complaint or redress system or compensation scheme exists in relation to the concessions voucher or the purchase of retail items.

6.17 Where Unlimited customers are entitled to claim discounts on retail items, they must do so in-cinema as discounts may not be claimed for retail items or concessions vouchers ordered through the Web Site.  

6.18 Users will not be able to request retail items or order concessions vouchers through the Cineworld Mobile Site, the Cineworld iPhone App, the Cineworld Android App or the Cineworld Facebook Booking App.

6.19 English law governs these terms and all aspects of the relationship between Cineworld and the User for the purchase of the concessions voucher, unless the address the User gives to Cineworld when placing his/her order for a concessions voucher is in Scotland, when Scottish law applies or in Ireland, when Irish law applies. Cineworld will only write and communicate with the User in English.

6.20 If the User’s residential address is in the UK or The Channel Islands, the agreement for the purchase of the concessions voucher will be with Cineworld Cinemas Limited (company registered number 01915767), registered office 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG).  If the residential address is in Ireland the agreement for the purchase of the concessions voucher will be with Adelphi Carlton Limited, trading as Cineworld Cinemas, (registered number 7640, registered office 8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Republic of Ireland).  

6.21 All complaints or queries should be addressed to the Cineworld Customer Services Department in writing at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, or by email to customer.services@cineworld.co.uk  or by phone 0333 003 3444 (+44 333 003 3444 if calling from Republic of Ireland). 11/16

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7. Prices, payment and VAT

7.1 Purchases made via the Web Site must be paid for using debit, credit or charge card or Cineworld Gift Cards or e-Gift Cards (where available).

7.2 All prices displayed on the Web Site (unless otherwise stated) are inclusive of VAT (where applicable).

7.3 All prices displayed on the Web Site are inclusive of the 70p/70c fee described in Clause 5.3 above.

7.4 All transaction details, including payment card details, are encrypted using Secure Sockets Layer. Further, CCL seeks to ensure that bank details are never transmitted in clear text through the Cineworld booking system.

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8. Web site security

8.1 The User agrees not to corrupt (or attempt to corrupt) any data or to circumvent (or attempt to circumvent) any of the security safeguards of Cineworld or any of its suppliers.

8.2 The User acknowledges that the Internet is not entirely secure and whilst Cineworld will take all reasonable steps to safeguard the security of any payment card information the User imparts through encryption methods, Cineworld shall not be liable for any damage that the User may suffer as a result of the loss of confidentiality of any such information.

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9. Access to My Cineworld

9.1 Access to the My Cineworld area of the Web Site is restricted to authorised Users only. Unauthorised individuals attempting to access the My Cineworld part of the Web Site may be subject to prosecution.

9.2 The User is solely responsible in all respects for any use of the username and password which the User selects at the time he/she registers for the My Cineworld area.  The User must not share their password with, or transfer it to, any third parties.

9.3 If the User becomes aware of any unauthorised use of their username and password, they must notify Cineworld immediately either by emailing customer.services@cineworld.co.uk, or by telephoning 0333 003 3444 or 0818 304 204 when calling from Ireland. Cineworld will not be responsible for any such unauthorised use.

9.4 Cineworld reserves the right to withdraw or amend any online facilities or functions available within My Cineworld and any offers made to Users and/or persons registered with My Cineworld at any time and without notice, including in relation to the level of any My Cineworld online discount being offered.

9.5 Users who opt to use Facebook Connect when registering to My Cineworld will also be subject to Facebook’s terms and conditions of use and privacy policy, for which Cineworld is not responsible.

9.6 Users will not be able to amend or update their My Cineworld account settings, or register using Facebook Connect, through the Cineworld Mobile Site, the Cineworld iPhone App or the Cineworld Android App (although they will be able to obtain tickets at the My Cineworld discounted price using these channels).

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10. Privacy

10.1 The User acknowledges that Cineworld is entitled to handle any personal information that the User supplies when using the Web Site in accordance with the Privacy Policy, which forms part of these Terms.

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11. Miscellaneous

11.1 The failure of Cineworld to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.

11.2 Cineworld may assign, transfer or, where permitted by law, declare a trust over the benefit of its rights and obligations under these Terms to any party at any time without notice to the User.  The User may not assign, transfer or declare a trust over his/her rights or obligations under these Terms without Cineworld's prior written consent, which may be withheld at its absolute discretion.

11.3 Cineworld will not be in breach of these Terms or otherwise liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond its reasonable control.

11.4 If any part of these Terms is unenforceable, invalid or illegal (including any provision in which Cineworld excludes its liability to the User), the enforceability, validity or legality of any other part of these Terms will not be affected or impaired in any way.

11.5 These Terms embody and set forth the entire agreement and understanding between Cineworld and the User and supersede all prior oral representations (including negligent representations) or written agreements, understandings or arrangements with respect to the subject matter hereof. Neither party shall be entitled to rely on any agreement, understanding or arrangement which is not expressly set forth in these Terms. The provisions of this clause shall not exclude any liability or any right which either party may have in respect of any statements made fraudulently prior to User's acceptance of these Terms or any fraudulent concealment by the other.

11.6 Any notice to be given by either party to the other may be sent by email or recorded delivery to the address of the other.  In the case of Cineworld, this address shall be Cineworld Cinemas, 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, or by email to customer.services@cineworld.co.uk, each as amended herein from time to time.  In the case of the User, such an address shall be that provided at the time of registration or such other address as the User may from time to time have communicated to Cineworld in writing or by email to customer.services@cineworld.co.uk.  If sent by email, a notice shall be deemed to be received on the day it was sent or, if sent by recorded delivery, shall be deemed to be served two days following the date of posting.

11.7 Some of the provisions of these Terms are for the benefit of Cineworld and its officers, directors, employees, agents, subsidiaries, affiliates, suppliers and third party information providers.  Each of these persons or entities shall have the right to assert and enforce those provisions directly against the User on its own behalf if the User violates any of these Terms.  Save for the foregoing, the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and no rights or benefits expressly or impliedly conferred by them shall be enforceable under that Act against the parties by any other person.

11.8 The Web Site is provided by Cineworld Cinemas Limited, a company registered in England and Wales (company number: 01915767), whose registered office is at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG with VAT number 606 197 048 and by Adelphi Carlton Limited, a company registered in Ireland (company number: 07640), whose registered office is at 8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Ireland.   Cineworld can be contacted at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, by emailing customer.services@cineworld.co.uk or by telephoning 0333 003 3444 or 0818 304 204 when calling from Ireland. 

    11/16

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12. Telephone Bookings T&Cs

12.1 The following terms apply if a customer purchases tickets using Cineworld’s telephone booking line.  

12.2 Cinema tickets are sold by Cineworld at standard prices for the relevant performance.  By requesting tickets on the telephone, the User is placing a booking request for tickets on these terms that is only deemed accepted by and binding on Cineworld once valid payment has been processed.

12.3 Subject to certain exemptions as set out in Clause 5.4 above, a fee of 70p/70c per person (“Fee”) for whom a seat is booked will be payable by the User when purchasing cinema tickets on the telephone.  This Fee represents the aggregate charge for the supply of both the telephone booking service and the processing of payments/redemptions. The element of the Fee which is payable in respect of processing payments/redemptions for the transaction is payable to Cineworld's sister company, Classic Cinemas Limited ("CCL"). The Fee is in addition to the price of a ticket but, to ensure the booking process is as clear as possible, it is included in the headline ticket prices quoted on the telephone. If a customer does not wish to pay the Fee, it is possible to purchase tickets at the cinema in person, where it will not apply.  By confirming his or her booking on the telephone, the customer agrees to pay the Fee to Cineworld and CCL accordingly, in addition to the price payable to Cineworld for tickets.  

12.4 Tickets are sold at the prices stated on the telephone at the time of purchase. All prices stated on the telephone are inclusive of the Fee described in Clause 5.3 above and (unless otherwise stated) are inclusive of VAT (where applicable).

12.5 Customers should be aware that prices for tickets may change between the date of purchase and the date of the relevant performance. Where the price paid for the tickets differs to the price for equivalent tickets available for purchase at the time and date of the performance, Cineworld will not charge for and customers may not claim any refund of the difference.

12.6 Currently, the Fee referred to in Clause 5.3 above is not payable in relation to tickets purchased for charity screenings and carers of disabled customers where the person the carer is accompanying can show a valid Cinema Exhibitors’ Association Card (CEA card) or locally issued disability card.

12.7 Bookings using an Unlimited Card cannot be made via the telephone.

12.8 Purchases made on the telephone must be paid for using debit, credit or charge card.

12.9 Customers will need to present the debit/credit/charge card that he/she used to make a booking or the booking reference in order to collect the relevant tickets in-cinema.    

12.10 To make any payment by credit/debit/charge card, the customer must provide the cardholder's name and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and/or issue number.

12.11 Transactions will appear on the cardholder's bank or card statement as a payment to Cineworld Classic.

12.12 For all concessions/student tickets, the customer must bring proof of entitlement to the cinema as this may be required upon entry to the film or collection of tickets (where applicable).

12.13 Cineworld will endeavour to operate its cinemas in accordance with its advertised programme. However, there will be instances when its ability to show a performance is impaired by circumstances beyond its control. In such situations, Cineworld reserves the right to cancel a performance, vary the time it shows it or provide customers with an alternative performance.  If Cineworld does have to cancel a performance, the customer’s sole remedy shall be a refund of the admission price paid for the relevant tickets, and no other costs.

12.14 Cineworld draws the customer's attention to the conditions of, for performances in the UK, the British Board of Film Classification certificate and, for performances in Ireland, the Irish Film Classification Office certificate for the film being shown and is obliged to and will refuse admission to any person who, in the opinion of an authorised Cineworld employee or representative, is under the minimum age required for admittance. Cineworld reserve the right to request any individual to provide proof of age and to exclude any such individual from any performance if they appear too young and/or cannot prove they are at least minimum age for admittance.  In order for children under the age of 12 to be admitted after 7.00pm they must be accompanied by a parent or guardian.  Children under the age of 8 must be accompanied by someone who is at least 18 years of age at all times (regardless of the film classification).

12.15 Use of the tickets will be subject to the terms and conditions set out in the Cineworld Terms of Entry, which forms part of these telephone T&Cs.

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13. User Generated Comments

13.1 Cineworld reserves the right to remove user generated content from its website, especially if the content is;

  • Likely to disrupt, provoke, attack or offend others
  • Racist, sexist, homophobic, sexually explicit, abusive or otherwise objectionable
  • Likely to offend with swear words or other language
  • Condoning or encouraging breaking the law or participating unlawful activity including breach of copyright, defamation and contempt of court
  • Advertising products or services for profit or gain
  • Seen to impersonate someone else
  • Including contact details such as phone numbers, postal or email addresses
  • Written in anything other than English
  • Linking to other websites which also break any of the guidelines mentioned in this list
  • Encouraging activities which could endanger the safety or well-being of others
  • Considered to be 'spam', posts containing the same, or similar message posted multiple times
  • Off-topic for the particular message board

13.2 We ask that any contributors of user generated content on our website;

  • Try to be fair, truthful and accurate
  • Don't write anything discriminatory, racist, abusive, obscene, inflammatory or unlawful
  • Take issue with the opinion, not the person
  • Respect the fact other people’s opinions may differ from yours
  • Show restraint when pointing out someone else's error or misinterpretation
  • Don’t use spam

We make an effort to monitor content during normal business hours, and will try to respond to any issue arising as soon as possible.

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