Tickets and Cancellations

Tickets & Pricing

Ticket prices can be viewed on each cinema’s webpage and are also displayed in cinema. Our prices vary depending on the day and time of the performance, the format of the screening, seating type and from one cinema to another. Weekend prices apply on bank holidays. When booking online you will be asked to choose between different ticket types (e.g. adult, child, student).

We want to offer customers a great cinema experience and good value for money. Our prices vary depending on the day and time of the performance, the format of the screening, seating type and from one cinema to another. We regularly review our prices so that we can continue to provide customers with a great choice of films and invest in the latest cinema technology. We believe that our tickets are competitively priced and we also offer promotions and discounts like off-peak tickets, Meerkat Movies and Movies for Juniors.

Ticket prices vary between cinemas because some have higher rent and running costs.

Each Cineworld cinema has a dedicated cinema page on our website. Search for you local cinema and scroll down to the 'Summary and Prices' section, where you will be able to download a PDF with the local pricing.

Our priority is to offer customers a great cinema experience and good value for money. The booking fee means we can continue to invest in our remote ticketing channels which provide a valuable service to our customers. Customers who want to avoid this fee can book in person. Cineworld continues to offer special promotions including Unlimited, CEA carer tickets and Movies for Juniors, with Unlimited and CEA carer tickets being exempt from booking fees. My Cineworld customers will still receive a discount when booking online.

Child and Family Tickets

We have a number of different ticket options available for families. Please see ticket types and age categories for Cineworld Cinemas Tickets below.

Ticket Type Age Restriction (where applicable) ID Required
Babes in Arms* Free for infants under 18 months old ID not required
Children Up to 14 years old Proof of age may be requested
Students 15 to 17 years old Proof of age may be requested
Students 18+ NUS Card Or Local College ID
Senior Citizen   Senior Card Senior bus pass / Freedom pass, State pension letter
Adult 18 years and over Proof of age may be requested
Family (4 persons) 2 Child + 2 Non-child (adult/senior/NUS 18+) or 3 Child + 1 Non-child Proof of age may be requested

* Babes In Arms means any child under 18 months of age. Children aged 18 months+ will need to pay the full child price. We are happy to admit Babes In Arms into a morning or afternoon performance with a U, PG or 12A certification.

In order to participate in the family ticket deal, all customers must watch the same film.

Children up to and including the age of 14 can use child tickets. 15 to 17 year olds are charged as a student price (proof of age may be required). 18 years and above should purchase adult or student tickets (proof of student status will be required).

A family ticket comes in combinations of 4 tickets, which should include at least one (1) adult, two (2) children with the fourth ticket being either an adult or a child ticket. By booking a family ticket you will get a discount on the total price. A family ticket is cheaper than four tickets purchased  individually.

In order to participate in the family ticket deal, all customers must watch the same film.  Family tickets are available in all Cineworld Cinemas.

We are happy to admit Babes In Arms into a morning or afternoon performance with a U, PG or 12A certification.

The Cinebabies performances are aimed at enabling parents with infants to come and watch movies with us in an environment more suitable for small children than our normal screenings- with the lights to half and the sound at a lower volume than normal, though there is no formal restriction on the age of children allowed to come to the performances. The screenings are primarily aimed at the parents rather than the children and we won't show any films rated higher than 12A.

PLEASE NOTE: Cinebabies screenings are paused due to the current Cornovavirus pandemic.

On Saturday and Sunday mornings and during school breaks, selected cinemas offer special screenings with pre-show entertainment for our younger customers. These screenings are an ideal way to introduce your children to the movies at a bargain price: 2D screenings are priced from £2.50 per ticket. Each adults must be accompanied by children.

Premium Movies For Juniors are new films which unlike standard Movies For Juniors have not been screened in the cinema previously but which are still sold at a discounted price - from £5.50 at many cinemas

Register your details with My Cineworld and register to receive exclusive film time emails, news and offers. Available at most Cineworld cinemas except our West End sites (London - Leicester Square). Cineworld also offer subtitled Movies for Juniors performances at selected cinemas.

Please note that films vary in between cinemas. Check your local Cineworld for full listings.

Our staff are legally required to ask for proof that you are old enough to watch an age restricted film if they have any doubt as to your age. In order to prove your age, we require official I.D. that includes a photo and date of birth such as a passport (a photocopy of a passport is accepted) or a driver’s license. We also accept all PASS accredited proof of age cards. For more information or to apply for a proof of age I.D card visit: http://www.pass-scheme.org.uk.

Online Bookings & Payments

If you can’t find what you are looking for on our homepage, try using the Search bar on the top right hand corner of the Cineworld website. Simply type in the film you wish to see or the cinema you wish to go to and then select the search icon to the right of the search box to go to the relevant page.

You can also filter by films on the home page and our 'What’s On' page. Simply select your cinema, and then select searching 'By Film'. You are also able to filter the list of films based on a number of preferences. Performances can be filtered by date, genre, seating type and screening type (e.g. 3D, 2D, 4DX, IMAX, Subtitled, Audio Described, etc.).

Cineworld's film performance listings are usually updated on Tuesdays for the proceeding 7 to 9 days. Blockbuster films, one day specials and other large events may be available to pre-book more than 7 days in advance.

You can pay online via any of the following methods:

  • Credit or Debit Card - The following cards are accepted: Visa/Delta, Maestro/Switch, American Express and MasterCard. Your account will be debited with the reference Cineworld.co.uk.
  • PayPal
  • Gift Cards or Voucher Codes - You can use a Cineworld Gift Card, an e-Gift Card or in some cases a promotional code (subject to entitlement and availability). Just enter your Gift Card, e-Gift Card and PIN number or promotional code when prompted at the payment stage. You will also need to insert details of a credit/debit/charge card to complete the transaction (even if you have paid for the transaction in full using a Gift Card, e-Gift Card or promotional code), as we need details of your payment card to help us identify and manage your booking. No charge will be made to your payment card where you are paying for the transaction in full using a Gift Card, e-Gift Card or promotional code.
  • Please note, SOLO and Visa Electron cards are not accepted. Gift Cards, e-Gift Cards and promotional codes may not be used to pay for tickets booked via the Cineworld Phone Booking Service.

    When making a booking using the Cineworld Online Advance Booking Service, you are required to provide a valid e-mail address. A confirmation email will then be sent to the email address provided with details of your booking and instructions on how to collect your tickets. To see if your booking has been successful, simply check your email inbox.

    Yes. When you book cinema tickets online through our Advance Booking Service (which includes through our website, by mobile, or by app), a fee of 75p/75c per person for whom a seat is booked will usually apply.

    The 75p/75c fee per person is in addition to the price of tickets but, to make our booking process as clear as possible, we include it the ticket prices that are shown online.

    Our advance booking service, including our allocated seating offering, enables customers to secure a seat at their film of choice in advance, and indicate where they would like to sit, from the comfort of home or on the move. The booking fee represents a charge for the convenience of this service and helps us to cover the costs involved in running our website.

    Booking fees do not apply to tickets purchased in person at our cinemas.

    Booking fees do not apply to tickets purchased in person at our cinemas. The fee only applies to online (including web, mobile, apps) purchases.

    The booking/processing fee will apply to most ticket types, but currently the following are exempt:

    • Unlimited tickets
    • CEA carer tickets
    • Charity Screenings
    • Certain promotional tickets (where individual promotion T&Cs state that the Fee does not apply)

    Online Booking

    Yes. We process your payment via a secure page. You will see 'https' in the URL and a security padlock either at the top or bottom of our payment screen. This means you have accessed a secure area.

    All transaction details - including customer name and payment card details - are encrypted using SSL ("Secure Sockets Layer") for maximum security.
    Further, banking details are never transmitted in clear text through the Cineworld booking system.

    Cineworld Cinemas respects the privacy of its customers. The personal information of customers using the Online Advance Booking service is strictly confidential and used exclusively by Cineworld (and our agents), unless you agree otherwise, to process ticket purchases and to better understand our visitors' use of the site.

    Cineworld customer details are retained by us (and our agents) only for the purposes of the booking transaction and are not sold or otherwise transferred outside the company without your prior consent. Please refer to our Privacy Policy for further details.

    Collect in cinema

    Your tickets are available at your chosen cinema for collection as soon as the booking has been confirmed, and remain available until the start of the selected performance.

    All Cineworld Cinemas are equipped with Advance Booking ticket collection points (ATMs). Simply take the payment card you used to make your booking with you to collect your ticket/s from the ATM in the cinema foyer or at any cinema till point. We only need your payment card to find your tickets; there will be no further charge made to your card.You will also be able to collect your tickets by entering your Booking Reference number at the ATM.

    We have tried to ensure we have enough ticket machines.  However, if there is a very long queue you can pick up your ticket from any till point.

    Mobile-ticketing

    Book your tickets online as usual and your confirmation email will contain a QR code. If you show this QR code on your mobile screen or on a print out at drop-box (where your tickets get torn on the way into the screen), a team member will scan your code and you, along with anyone else included in your booking can walk straight into your screening. If you have Passbook on your iPhone you can save your mobile-ticket to your Passbook app. You may still collect printed tickets before your screening at the counter or kiosks if you prefer. If you do so, your mobile-ticket / QR code will no longer work and you will need to use the collected tickets to access your film.

    Please note:
    To make the most of your booking, we suggest that you collect your tickets 20 minutes before the performance commences. Tickets not collected from the cinema box office/till point/ATM or mobile-tickets not presented for entry to the relevant cinema auditorium 10 minutes after the performance time has started will be cancelled.  Tickets booked online using an Unlimited Card must be collected at the cinema at least 20 minutes before the advertised screening time on the day of performance otherwise we may release the ticket for general sale. 

    If you have purchased a concession/student ticket or booked a ticket online using your Unlimited Card, please ensure that you bring your proof of entitlement/Unlimited Card with you to the cinema as you may be required to produce it on entry to the cinema.

    Cineworld is unable to alter or amend an existing booking however you can cancel your booking up to 2 hours before the performance provided you made your booking whilst logged in to your MyCineworld account.  To cancel your booking simply log in to your account, then select the ‘my bookings tab’ and select the ‘cancel booking’ option at the bottom of the page. 

    If you did not book through MyCineworld, to cancel your booking please call our Customer Services Team on 0333 003 3444 who will also offer to refund an uncollected booking up to 2 hours before the performance start time.

    Terms and conditions apply - the original booking fee is non-refundable.

    Yes, you can cancel your booking up to 120 minutes (2 hours) before the performance provided you made your booking whilst logged in to your My Cineworld account. To cancel your booking simply login to your account, then select the ‘My bookings tab’ and select the ‘cancel booking’ option at the bottom of the page.*Terms and conditions apply

    If you did not book through My Cineworld, to cancel your booking please call our Customer Services Team on 0333 003 3444 (0818 304 204 in the Republic Of Ireland) who will also offer to refund an uncollected booking up to 2 hours before the performance start time. *Terms and conditions apply

    It is not possible to amend a booking so if you want to make a change to your booking, just cancel the existing booking and make a new one. *Terms and conditions apply

    *Terms and conditions apply - the original booking fee is non-refundable

    General

    Discounted ticket prices at selected Cineworld Cinemas for performances before 5pm from Monday to Thursday, excluding Bank holidays and school holidays.

    Event cinema includes a number of special screenings such as live or recorded theatrical performances of plays, musicals, opera and ballet, as well as concerts, live-streamed film premieres, sporting events, documentaries, TV shows, etc.

    Box Seating (at all cinemas below)

    • Chichester
    • High Wycombe

    Box seating is a glass box with allocated seating, separate to the rest of the screen. The box has a privately controlled sound system and between 12 and 20 seats.

    Balcony Seating at Cineworld London - The O2 Greenwich

    Balcony seating is a private balcony with allocated seating, separate to the rest of the screen.

    Cineworld is proud to offer our Bargain Tuesdays screening program. Every Tuesday at Cineworld Jersey, every ticket for every film (excluding Event Cinema, 3D and Box seating uplifts) is offered at a discounted rate to offer you the best value on your night at the movies.

    Cineworld will not admit a customer into a film that does not look the correct age for the film certification. Cineworld reserves the right to challenge a customer on this issue, as it is not just Cineworld policy, but also the law. Customers maybe asked to provide proof of age in the form of a birth certificate, passport or bus pass that displays the customer's date of birth. Please note that cinemas will not accept a birth certificate as ID without accompanying photographic ID. We accept the following forms of photographic evidence as proof of age: driving licence; passport (original or photocopied); photo card bus pass; photographic Young Person's Rail Card; birth certificate (original or photocopied); Citizen Card and Validate UK card.

    Film Classifications

    • (U) Universal It is impossible to predict what might upset any particular child. But a 'U' film should be suitable for audiences aged four years and over. 'U' films should be set within a positive moral framework and should offer reassuring counterbalances to any violence, threat or horror. 
    • (PG) Parental Guidance Unaccompanied children of any age may watch. A 'PG' film should not disturb a child aged around eight or older. However, parents are advised to consider whether the content may upset younger or more sensitive children.
    • (12A) 12A No-one younger than 12 may see a '12A' film in a cinema unless accompanied by an adult. Responsibility for allowing under-12s to view lies with the accompanying or supervising adult.
    • (15) 15 No-one younger than 15 may see a '15' film in a cinema.
    • (18) 18 No-one younger than 18 may see an '18' film in a cinema.

    Go to www.bbfc.co.uk for further details.

    Meerkat Movies offers 2 for 1 cinema tickets every Tuesday or Wednesday for a whole year to comparethemarket.com customers. To qualify, all anyone has to do is buy any qualifying product via the company’s price comparison website.

    The promotion provides a year’s worth of 2 for 1 cinema tickets for each eligible customer, to use on either a Tuesday or Wednesday each week at participating cinemas. Once you receive your booking code bring it to the cinema or book online to obtain your free companion cinema ticket (of equal or lower value) when purchasing a ticket for the same screening. The offer is valid for standard 2D tickets, uplift charges for 3D, IMAX and D-Box will apply to each customer, including the '241' ticket. Additional terms apply*.

    *For more information and terms, click here.