Other questions

General Queries

If you lost or left something at your local Cineworld, you can enquire either online via Twitter or Facebook, via our Customer Service team on 0333 003 3444 or via email on [email protected]

you are unhappy with any aspect of your ticket booking or visit to one of our cinemas, please get in touch with our Customer Services team by email at [email protected] or call us on 0333 003 3444 from the UK, or 0818 304 204 if calling from the Republic of Ireland. We always welcome customer feedback, good or bad, and we aim to resolve customer issues amicably, so it is important that you let our Customer Services team know about your complaint and give us a reasonable opportunity to resolve it. If you are still not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. We will advise you of the name and contact details of the ADR provider at the end of our customer complaints process and whether or not we agree to take part in an ADR process. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution Portal http://ec.europa.eu/consumers/odr/.

Yes, we do. "Cookies" are small pieces of information that are stored by your browser on your computer. Our cookies contain information that we can use to identify you and allow us to efficiently operate the Login service. The information stored within the cookie is encoded and restricted so only Cineworld and its agents are allowed access. We will use this information to track site usage, tailor site content, and prevent service abuse. For more information about the Cookies we use and to select which cookies you wish to allow, please visit our Cookies Policy. If you are using Internet Explorer Please note that Cookies and Javascript have to be turned on to make the most of the site On Safari, Javascript has to be enabled.

Cineworld have a strict no hot food or alcohol policy, and we reserve the right to refuse customers entry into the screens with hot food or alcohol bought outside the premises. All our cinemas display the necessary signage, advising customers of this policy. As a food operator, we offer a wide range of drinks and snacks to satisfy our customers.

No, customers are not permitted to smoke on the premises of any Cineworld cinema. This includes any form of electronic cigarette or other artificial smoking devices. Cineworld reserves the right to require any person or customer found to be in contravention of this rule to leave the premises immediately without any entitlement to a refund.

Ads and trailers normally last between 20-30 minutes before the film begins. We recommend all customers arrive at the cinema 20 minutes ahead of the advertised start time to ensure they have the best possible experience. We also recommend you are promptly seated at the advertised start time to ensure you do not miss the beginning of the film, should adverts be unexpectedly shorter.

At Cineworld our priority remains the safety of our customers and employees. We follow all instructions and regulations of the local authorities and have a number of Safety Measures in place in line with current government guidelines and requirements.

For Safety Measures in place within our English, Scottish, Welsh and Northern Irish cinemas, please click here.

Venue Hire & Events

The movie will start dead on 11am, we advise customers to please get to the cinema 15 mins before their event start time in order not to miss any of the movie. There are no ads or trailers for private events.

There are no ads and trailers before private events.

Our cinemas choose to focus on the most recent releases.

You can still order drinks and snacks from the cinema on the day if your event is after 1pm. However please note you will need to pay full price at the cinema on the day and will not benefit from the special offers our sales team can provide.

You will need to speak to one of our sales consultants so please send through an enquiry and depending on your needs we may be able to help you.

If you want to show your own movie then this type of event can be arranged by contacting us via [email protected]. If you wish to show your own film then the content will need to be converted to DCP format which will incur an additional fee of £250 (inc VAT). You will also need to get your film age certified by the local council. We don’t allow you to charge for tickets for private hires so please take this into consideration.

Schools are allowed to re-coup the money from their students for school trips however for all other private events this is not allowed. However we do make exceptions so if you are a charity or a community group please speak to one of our sales consultants who may be able to help you.

Our events system automatically generates your requirements to the cinema, this is done each week so the cinema knows the number of staff they need for the event and any snack items they need to order if they don’t have what you want for your event in stock.

You can still order drinks and snacks from the cinema on the day if your event is after 1pm. However please note you will need to pay full price at the cinema on the day and will not benefit from the special offers our sales team can provide.

Changes to your booking may be possible subject to our terms and conditions and the date of your event. Please email your request to [email protected] and we will do our best to help you.