Accessibility

We are committed to providing wheelchair access at all of our cinemas where possible. The following list shows which of our cinemas have less than full wheelchair access or restricted access to certain screens:

Harlow Queensgate Centre: Restricted access to the Cafe Bar. No automatic open doors at entrance of the cinema.

London - Leicester Square: Wheelchair access is available in screens 2, 5, 6, and 8 (IMAX). Disabled Entrance/Exit on Leicester Street.

All of our cinemas have full or restricted disabled toilets access.

In addition, we have the following facilities:

Wheelchair spaces can be booked online in advance or in person on the day of the performance at the cinema. They are marked as such on our seating maps.

We are unable to take bookings over the phone but if you require any assistance, please contact our Customer Services team on 0333 003 3444. Our lines are open 7 days a week from 9AM to 10PM.

Yes. At Cineworld Cinemas, we are committed to offering maximum accessibility and we strive to provide facilities that meet the requirements of all our customers.

The CEA card helps us to ensure that reasonable support is made available to you. Any customer who is in receipt of DLA (disability living allowance) or Personal Independence Payment (PIP) is eligible to apply to join this scheme, which will grant them a free ticket for someone to accompany them during their cinema visit. For more information and application forms customers can access the website at www.ceacard.co.uk

An administration fee is payable to process the application and proof of eligibility will be required.

Unlimited card-holders can get a free ticket for their carer with a CEA Card.

Yes, we do.

These are special performances of usually recently released films which have subtle changes to the cinema environment that means people who have sensory differences may have a more positive experience than they would in a traditional cinema setting. Changes include the lights and volume being kept on at a low level, the sound being turned down and there are no trailers or advertisements - just the film. Customers are also welcome to bring their own food and drink into the performance.

These screenings usually take place on the first Sunday of every month at around 11am at all Cineworld locations except for the below cinemas:

Currently only Hull and Belfast have Changing Places.

At present, only Cineworld Middlesbrough provide dementia friendly screenings. These are usually a daytime screening, toward the beginning of each month. The environment is similar to that of Autism Friendly Screenings, with the lights and volume adjusted and no adverts, just the film. The cinema is also signposted displaying directions to the screen and the toilets, to assist customers to navigate the cinema.

Please contact us for further information by emailing [email protected]

Yes, all of our sites offer subtitled screenings of the latest releases every week, usually on a Sunday afternoon and a Monday evening. This will be for standard 2D screenings and 3D when applicable. Our larger locations also sometimes program a subtitled screening on a Thursday evening.

You can either filter by subtitled screenings when selecting your local Cineworld, or you can go to our dedicated Subtitled Screenings page here.

Performances with Audio Description facilities are available at certain Cineworld locations. These performances are specified on our cinema film listings. When you arrive at the cinema, please speak to a team member at our till to request an Audio Description headset.

Of course. A hearing loop, which is sometimes referred to as an audio induction loop, is a special type of sound system for use by people with hearing aids. These are available at all Cineworld locations. When you arrive at the cinema, please speak to a team member at our till to confirm if they have one available to use.

Yes, we welcome trained assistance dogs (also referred to as service dogs or guide dogs) into our cinemas who help people deal with the effects of their disability, for example, visual impairments, epilepsy, diabetes, mobility limitations. If you’d like to bring your assistance dog into the auditorium, let us know before you book your ticket so we can advise the most appropriate seating. Please note 4DX screenings are not suitable for assistance dogs for safety reasons. If possible, it would be helpful to our staff if your assistance dog were to wear a recognisable leash/collar or harness and if you could bring suitable documentation with you when you visit the cinema (although this is not mandatory).

Please note, only trained assistance dogs are allowed on Cineworld premises, emotional support animals and pets are not permitted.

We do not allow Emotional Support Animals into any cinema.