Cineworld Cinemas Temporary Closure Update FAQ | COVID-19

Cineworld cinemas across the UK and Ireland are temporarily closed until further notice.

We will continue to monitor the Covid-19 situation closely and will communicate our future plans to resume operations once government restrictions are lifted and film studios are able to bring their pipeline of major movie releases back to the big screen. The health and wellbeing of our staff and customers have always been our top priority during this difficult time, and we can assure you that we will be ready to re-open our cinemas with the same safety levels you have already seen, while maintaining the great experience that you are used to getting from us. 

If you have any questions, please take a look at our Frequently Asked Questions below.

You will be able to get updates on the status of our cinemas via email, if you are a My Cineworld or Unlimited member, the Cineworld mobile app and online at cineworld.com

And finally, we want to thank you, our movie-loving customers for all the support you have shown us over the past few months. We know you miss the big screen experience and the escapism of cinema, and we can’t wait to welcome you back as soon as possible to feel more again at Cineworld, the best place to watch a movie.

The Cineworld Team

FREQUENTLY ASKED QUESTIONS

When will Cineworld reopen? 

At present there is no date for re-opening, however we will continue to monitor the situation closely and will communicate our plans to resume operations once government restrictions are lifted and film studios are able to bring their pipeline of major movie releases back to the big screen. At that time, we will be following government and health authority guidelines to ensure we are in a position to re-open with the health and safety of our colleagues and customers as a priority.

How will you let customers know when the cinema is up and running again?

We will post any update on our website and social channels as well as sending an email to our My Cineworld and Unlimited customers. Alternatively, you can get updates right here on the Cineworld blog or on our national Twitter and Facebook pages, and your local Cineworld’s Facebook page.

How do I get in contact with you?

You contact us via email on [email protected]. Please note, it may take us several days to get back to you.

Can I access My Cineworld account while cinemas are closed?

As our cinemas will be closed, online account management has been temporarily disabled for security purposes. This service will be available again when our cinemas reopen. We’ll email you when we’re up and running again.

I have a My Cineworld Plus account. What will happen to my account?

We will be extending the membership of all My Cineworld Plus accounts retrospectively once we re-open equivalent to the total duration that we were closed.

My Cineworld gift card has expired, or will expire soon. What do I need to do?

Once we re-open, get in touch with our customer service team through our call centre or on Twitter and Facebook and we will replace your gift card for you.

My Cineworld gift box has expired, or will expire soon. What do I need to do?

Once we reopen, we will automatically extend the validity of all Gift Box or E-Gift vouchers by the total period of time that our cinemas were closed. This means all Christmas gift boxes or Christmas e-gifts purchased in 2019 will no longer expire in December 2020. Likewise, any standard gift boxes or e-gifts purchased during the year will not expire during our closure period and will be automatically extended to cover any closure periods.

I received complimentary ticket codes or retail voucher codes that have expired/are due to expire. Will I get new ones?

Once we reopen, get in touch with our customer service team through the call centre or on Twitter and Facebook and they will be able to look into this for you.

Will all your Starbucks close temporarily?

Yes, all on-site Starbucks will be closed in line with the cinemas.

UNLIMITED

I am an Unlimited member. What will happen to my membership?

As per the last time we closed temporarily, your membership will continue in line with the Unlimited membership terms.

If you pay for your Unlimited membership monthly, please be assured that we will not be taking any Unlimited payments during the closure. You will not lose any prepaid time as we will credit you and reduce your first monthly fee(s) when we re-open accordingly. 

Alternatively, if you have paid for your membership annually up front, your membership will be extended by the period of closure (with no further charge) and you will be able to continue enjoying your membership for that extended period once our cinemas are open again.

Memberships will continue while we are closed, so if you are currently a red card holder and your anniversary comes during the closure period, you will be upgraded to black card during the closure so your Premium Membership will be ready to use as soon as we re-open.

What about the free cinema snacks and free IMAX upgrade I was sent in October 2020?

If you didn’t get a chance to redeem your freebies while we were open last year, don’t worry. We will extend the offers by 3 weeks from our re-opening date for all active members with a Direct Debit set up.

How do I cancel my Unlimited membership?

If you still prefer to cancel your Unlimited card, you can get in contact via email on [email protected]