Here are the Cineworld terms and conditions, privacy information and legal notices for all the services we provide. They are subject to change and can be updated on a regular basis.
Privacy Policy (Section 1)
CINEWORLD CINEMAS
PRIVACY POLICY
IMPORTANT, PLEASE READ – CORONAVIRUS CONTACT TRACING: CINEWORLD IS COMMITTED TO ENSURING THE SAFETY OF ITS CUSTOMERS DURING THE ONGOING CORONAVIRUS (COVID-19) PANDEMIC. CINEWORLD PARTICIPATES IN CONTACT TRACING SCHEMES OPERATED BY YOUR LOCAL HEALH AUTHORITY. TO FIND OUT MORE PLEASE SEE SECTION 4.11 OF THIS PRIVACY NOTICE
Last updated September 2020
We respect the privacy of every person who visits or registers with www.cineworld.com, www.cineworld.co.uk, www.cineworld.ie and www.unlimitedcineworld.com or uses the Cineworld mobile applications for iPhone and Android (the “Sites”) and who uses the services that we make available from the Sites, on our telephone booking line, in our cinemas or through our customer services facilities (our “Services”) and we are committed to ensuring a safe online experience.
1 PURPOSE OF THIS POLICY
This privacy policy (“Privacy Policy”) explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party, including someone who has purchased a gift for you, and the purposes for and the basis on which we process your personal information. This Privacy Policy also sets out your rights in respect of our processing of your personal information.
This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.
This Privacy Policy is intended to assist you in making informed decisions when using the Sites and our Services. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Online, Phone and My Cineworld Terms of Use (which includes our Website Terms of Use) and (where applicable) the Unlimited Card terms and conditions. These can be found by clicking here.
Please also note that this Privacy Policy only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.
This Privacy Policy may vary from time to time so please check it regularly. Please see Changes to this Privacy Policy below for further details.
Who are we and what do we do? (Section 2)
The Sites and our Services are operated by Cineworld Cinemas (“we”, “us” or “our”).
Cineworld Cinemas is made up of two companies, Cineworld Cinemas Limited and Adelphi-Carlton Limited, which are part of the same group and trade under the Cineworld brand to operate Cineworld Cinemas, the Sites and to provide the Services.
Cineworld Cinemas Limited is the data controller responsible for your personal information obtained in connection with the provision of our Sites and Services in the United Kingdom. Adelphi-Carlton Limited is the data controller responsible for your personal information obtained in connection with the provision of our Sites and Services in the Republic of Ireland.
Cineworld Cinemas Limited is an English company with registered company number: 01915767 and whose registered office is at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, United Kingdom. Adelphi-Carlton Limited (trading as Cineworld Cinemas), is an Irish company with registered company number 7640 and whose registered office is at 8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Republic of Ireland.
How to contact us? (Section 3)
If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:
- sending an e-mail to: [email protected]; or
- calling us on: 0333 003 3444 (UK) or 0818 304 204 (ROI)
- post at: Cineworld Customer Services Department, Cineworld Cinemas, 8th Floor, Vantage London, Great West Road, Brentford TW8 9AG
What personal information do we collect and how do we use it? (Section 4)
We obtain your personal information from the following sources:
- Directly from you, either in person (at our cinemas or otherwise), via our Sites, on our social media pages or when you contact us or someone contacts us on your behalf;
- Automated technologies, such as CCTV or other recording systems, cookies, server logs and other similar technologies;
- From our group companies and third party service providers in the course of providing their services to us in connection with your use of our Sites and Services. Please see section 7 ‘Who do we share your personal information with?' to find out more about these group companies and third party service providers;
- Providers of social media platforms (such as FaceBook, Twitter and Instagram) where you share our content through social media, by liking us on Facebook, following or tweeting about us on Twitter; and
- Otherwise as explained below in this What Personal Information do we collect and how do we use it? section.
Our primary goal in collecting personal information about you is to: (i) verify your identity and age; (ii) provide our Services to you and carry out requests made by you on the Sites or in our cinemas; (iii) help us improve our products and services and develop and market new products and services; (iv) investigate or settle inquiries or disputes; (v) comply with any applicable law, court order, other judicial process, or the requirements of a regulator; (vi) enforce our agreements with you; (vii) protect the rights, property or safety of us or third parties, including our other customers and users of the Sites and at our cinemas; (viii) provide support for the provision of our Services; and (ix) use as otherwise required or permitted by law.
In particular, we use your personal information for the following purposes:
Fulfilment of products and services (Section 4.1)
We collect and maintain personal information that is voluntarily submitted to us during the use of the Sites and/or our Services. We use the contact and payment details which are provided to us so that we can fulfil the supply of products and services which have been ordered from our Sites or in our cinemas. We will use contact information to send you service related communications relating to these orders. This includes your purchase of products and services, your registration for an account with us, your attendance at events hosted by us or our third party partners, your hire of our cinemas for your own events and the processing of returns and refunds. For example:
- Ticket bookings, gifts and other online purchases.
If you wish to book tickets through our Sites we will need to know your name, and your email address. We may also need this information when you make any other purchases via our Sites, such as ordering food, drink, or 3D glasses. If you request a booking confirmation to be sent by SMS, we will also ask you to provide your mobile phone number.
If you wish to purchase a gift from the Gifts section of our Sites we will need to know your name, and email address. We will also need to know the name of the recipient and the delivery address for gifts sent by post or the name and email address of the recipient where gifts are sent by email.
We use this Information to process and fulfil your orders and to send you service related emails (and where requested, text messages) for your booking or purchase. We may also use these details to send you a follow-up service email after your cinema visit, to check that you were satisfied with our service.
If you choose to pay for your purchases on our websites by credit, debit or charge card those payments will be processed by our payment provider rather than by us. If you use a Cineworld gift card, e-gift code or other promotional code to pay for your purchases those payments may be processed by our gifts and promotions service providers rather than by us.
We may also receive part of the payment details such as your name, email address and some of the digits of your payment card number from our payment processor. These will be used to help connect your payment with your booking on our Site and may also be used by us if we provide you with a refund.
What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your ticket or gift purchase. It is in our legitimate interest to use personal data of a gift recipient in order to provide them with the gifts purchased for them.
Verify the age of persons using our products and services (Section 4.2)
We welcome children and young people to our cinemas. However, some of our Services and features available on our Sites (including online ticket booking, Unlimited memberships and My Cineworld accounts) have age restrictions attached to their use. These age restrictions are explained in the terms and conditions relating to our Services, which are located here.
This means that we may need to ask you to provide your date of birth and, where our products or services are being purchased as a gift, the date of birth of the recipient of the gift.
We may also use your date of birth to understand more about our customers (see the Customer Insight and Analysis section for more details about our use of your personal information for this purpose).
What is our legal basis?
Where we use your personal information to verify you or the person receiving our Services meets any age restrictions which we have set, it is in our legitimate interests to do so. Where we use your date of birth to prevent you from accessing age restricted films, we do so because this is necessary for us to comply with legal obligations to which we are subject. When you use our Services, it is also necessary for us to process your personal information for the purpose of performing our contract with you.
Providing and administering My Cineworld accounts (Section 4.3)
If you register for a My Cineworld account or any other accounts on our sites, we will ask you to provide your name, e-mail address, postcode and your favourite or local cinema. We will also ask you to provide a password for your My Cineworld account. Alternatively, you may be able to register for, or log in to, your My Cineworld account using your Facebook, Google or Twitter profile and we will use your personal information from your profile to create, or log you in to, your My Cineworld account. You can also voluntarily provide us with additional information when using your My Cineworld account, for example your postal address and phone numbers. You can update and amend the contact details and some other personal information we hold about you at any time through your My Cineworld account.
We will use this personal information to provide you with the online functions available within the My Cineworld account and apps, including facilitating your purchase of our products and services via your My Cineworld account and/or the apps. This personal information is also used to identify you when you visit and interact with other areas of our Sites (see the Customer Insight and Analysis section for more details about our use of your personal information for this purpose).
You can also ask for your payment card details to be securely stored by our payment services providers, who process payments and store all credit and debit card details on our behalf, to help speed up the online booking process for you.
What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your use of a My Cineworld account.
Providing our Unlimited membership scheme (Section 4.4)
If you purchase an Unlimited membership for yourself or as a gift for another person, we will collect and use personal information about you and, if applicable, the gift recipient, in accordance with the purposes described in Sections 4.1 to 4.3 of this Privacy Policy. In addition, we will also ask you to provide your postal address and telephone numbers (or those of the gift recipient), so we know where to send the Unlimited card and how to get in touch if we need to speak with you (or the gift recipient) about the Unlimited membership account. You will also need to provide us with a photo of yourself or, if applicable, the gift recipient, which will be printed on the Unlimited card and used to verify the identity of the person who uses the Unlimited card and for fraud prevention purposes. If you choose to pay the Unlimited membership subscription fee by monthly direct debit we will need your bank details, in addition to your payment card details, to set up your direct debit and take payment from you.
Where you use your Unlimited card to obtain discounts or benefits from our third party partners, we may receive personal information about your use of your Unlimited card from these third party partners. Our third party partners are identified on our Sites here. Please see the Customer Insight and Analysis section for more details about how we use the personal information that we receive from our third party partners.
If you purchase an Unlimited membership for someone else as a gift, we will still need some details about you (so we can contact you about your gift and you can pay) but we will also ask for the details of the person who will be the Unlimited member. Where you submit personal information about that person to us, you confirm that you have all necessary permissions and consents to do so (including the consent of the Unlimited member’s parent or guardian, if they are under 18). We will also let the Unlimited member know that you have bought them Unlimited membership as a gift and provided us with personal information about them.
To book tickets in advance using your Unlimited Card and to manage your Unlimited membership online (including your email and text marketing preferences and online unsubscribe functions), you will need to set up a My Cineworld account (if you haven’t already got one) and link it with your Unlimited membership account. Please see the ‘Providing and administering My Cineworld accounts’ section for further details.
As a part of your Unlimited membership, we will use your contact details to send you service communications, including information about your membership such as renewal reminders, account information and membership summaries and sometimes details of new cinema openings or changes or additions to our selection of Unlimited partners, the latest films as well as hints and tips on how to make the most of your membership (for example a series of messages about how and where to use your Unlimited Card when you first join Unlimited). You can find out more about what’s included with the Unlimited membership service here. In addition, where we have a lawful right to send you marketing communications, we will also send you marketing relating to your Unlimited membership. Please see the Marketing communications section for further information.
What is our legal basis?
Where you have purchased an Unlimited membership for yourself or as a gift for someone else, it is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your purchase or use of Unlimited membership. It is in our legitimate interest to use your photograph for identification purposes, to help ensure the Unlimited scheme is used fairly and for fraud detection and prevention purposes.
Where an Unlimited membership has been purchased as a gift, it is in our legitimate interest to use personal data of a gift recipient in order to provide them with the gift which has been purchased for them.
Customer Services (Section 4.5)
Our Sites and our cinemas use various user interfaces to allow you to request information about our products and services: these include printed and electronic enquiry forms, dedicated email addresses, our social media pages and a telephone enquiry service. Contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your requests.
What is our legal basis?
It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.
Competitions, prize draws and other events and promotions (Section 4.6)
From time to time, we may run prize draws, prize competitions and other promotions on our Sites, on our social media accounts and/or in our cinemas. We may also run events at other locations. For the purposes of administering such promotions and events, we may process your name, contact details (including email address, postal address and/or telephone number), social media handle (if relevant) and any other personal information volunteered by you in your promotion entry. For certain competitions and events, we may process and publicise images, videos or sound recordings that you volunteer to us.
What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you (e.g. the terms and conditions applicable to the promotion) or it is in our legitimate interest to use your personal information to enable you to participate in any prize draws, prize competitions and other promotions. We will only use photographs we take of you at events where we have your consent to do so.
Your feedback about our products and services (Section 4.7)
From time to time we will contact you to invite you to provide feedback about our products and services in the form of online or in-cinema surveys. We use this information to help us improve the quality of service provided by our staff and in our cinemas. We also use your feedback to monitor the quality of our products and services and to assist with the selection of future product and service lines.
What is our legal basis?
It is in our legitimate business interests to use the information you provide to us in your feedback for the purposes described above.
Customer insight and analysis (Section 4.8)
We analyse your contact details and other information provided by you during your use of the Sites and our Services, including your date of birth, with other personal information that we collect or observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas, such as the products and services you have purchased or viewed.
If you are an Unlimited member, we may also receive information from third party partners about your use of your Unlimited card when purchasing or using our third party partner’s products or services.
Where you have given your consent (where lawfully required), we use cookies, log files and other technologies to collect personal information from the computer hardware and software you use to access the Sites, or from your mobile. This includes the following:
- an IP address to monitor Sites traffic and volume;
- a session ID to track usage statistics on our Sites;
- information regarding your personal or professional interests, demographics, buying habits, experiences with our products and contact preferences.
Our web pages and e-mails contain “cookies” "web beacons" or “pixel tags.” (“Tags”). Tags allow us to track receipt of an e-mail to you, to count users that have visited a web page or opened an e-mail and collect other types of aggregate information. Once you click on an e-mail that contains a Tag, your contact information may subsequently be cross-referenced to the source e-mail and the relevant Tag.
In some of our e-mail messages, we use a “click-through URL” linked to certain websites administered by us or on our behalf. We may track click-through data to assist in determining interest in particular topics and measure the effectiveness of these communications. Please see our Cookie policy for further information.
This information is used to create profiles and insights about your cinema habits and the cinema habits of our other customers and helps us to get to know our customers better. Where we have your consent to do so, we will also use your location data for customer insight purposes.
By using this information, we are able to measure the effectiveness of our content and how visitors use our Sites and our Services. This allows us to learn which pages of our Sites are most attractive to our visitors, which parts of our Sites are the most interesting, how customers use our Services and what kind of offers our registered users like to see.
We also use this information to help us with the selection of future product and service lines, cinema, website and app design and development, to identify appropriate partners whose offers we might obtain for you as a Cineworld customer and to remember your customer preferences.
We also use this information for marketing purposes (see the Marketing communications section below for further details).
What is our legal basis?
Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie policy for further details.
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers.
We will only use your location data for customer insight purposes where we have your consent to do so.
Marketing communications (Section 4.9)
We carry out the following marketing activities using your personal information:
- Email and text marketing. We use information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) and/or your email address and mobile phone number to send you marketing communications by email and text message, where you have consented to receive such marketing communications, or where we have another lawful basis to do so.
What is our legal basis?
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes. We will only send you marketing communications via email and text message where you have consented to receive such marketing communications, or where we have a lawful right to do so.
- Online personalised advertising. We use information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) to provide you with personalised online advertising.
What is our legal basis?
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.
- Social media remarketing. We use information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) to provide you with personalised advertising on social media channels operated by Facebook and/or Google where you are a registered user of such services.
We do this using Facebook Customer Audiences and/or Google Customer Match respectively. Please note that such activity requires that we share your encrypted email address with Facebook and/or Google and is also subject to the privacy choices you have elected to make on such services.
What is our legal basis?
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.
- Social media insight. Where you are a registered user of Facebook, or of a Google service, we will use your email address in an encrypted format to enable Facebook and Google to find other registered users of their services that share similar interests to you based on:
- information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected); and
- the information Facebook and/or Google hold about you.
We do this using Facebook Lookalike Audiences and/or Google Similar Audience respectively. Please note that such activity is subject to the privacy choices you have elected to make on such services.
What is our legal basis?
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.
- Use of Anonymised Personal Information. Where your personal information is completely anonymised, we do not require a legal basis to use it as the personal information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie policy for further details.
Business administration and legal compliance (Section 4.10)
We use your personal information for the following business administration and legal compliance purposes:
- to comply with our legal obligations;
- to protect our business and your accounts from fraud and other illegal activities
- to enforce our legal rights;
- protect rights of third parties; and
- in connection with a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.
What is our legal basis?
Where we use your personal information in connection with a business transition, enforce our legal rights, or to protect the rights of third parties it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us such as a court order.
We participate in government Coronavirus (COVID-19) contact tracing schemes operated by public health authorities. When you make your booking (online or in-cinema), we will request certain contact details and we may share this information, together with details of the data and time of your visit to our Cinema, with public health authorities if it is requested (because the public health authority is concerned about a local outbreak).
If we are informed of an outbreak, we will not contact you. Instead, you will be contacted by the relevant public health authority that has requested our customers’ details.
If you are contacted by a public health authority / contact tracing scheme, and you are asked to provide any personal information, you should ensure that the caller is genuine. You should be cautious that fraudsters or scammers could seek to obtain information from you by pretending to be a contact tracing agency. Please see government and/or your local health authority’s guidance for more information about contact tracing.
We will only retain the data that we collect for this purpose in line with government guidance (typically for a period of no more than 21 days). Please see the How long do we keep your personal information for? section for further information.
What is our legal basis?
It is in our and our customers’ legitimate interests to contribute to the public health efforts to tackle COVID-19. In some areas or countries, we may also be under a legal obligation to collect your contact details.
You can object to our use of your personal information for this purpose by contacting us by email ([email protected]) or telephone (0333 003 3444), but we may not give effect to your request if we have decided that the use of your personal information for this purpose is mandatory as a result of measures and/or guidance applicable to your area or country. You can also exercise your rights (including your right of objection) in respect of this activity as set out in the How to access your information and your other rights section.
Other purposes (Section 4.12)
We may use your personal information to help ensure we provide a safe and secure environment for our customers, staff and others when visiting our cinemas. This may include using personal information which is gathered for health and safety purposes, including any accident report or claim log (including CCTV images) in respect of an accident or incident which occurs in one of our cinemas.
As this may include information relating to your health, it could fall within special categories of data which is defined under relevant data protection legislation as including personal informaton revealing racial or ethnic origin, religious beliefs and information concerning health (as well as various others). We may also use this information to establish, exercise or defend any legal claim in relation to the accident or incident, including sharing this information with our insurance providers.
What is our legal basis?
Where we use your personal information in connection with an accident or incident as described above it is in our legitimate interest to do so and, in some cases, we may also need to process it to comply with our legal obligations, including health and safety related obligations.
Where we process personal information relating to your health for this purpose, we may process this information to exercise rights in relation to a legal claim (for example, a claim relating to an accident or incident).
We may also process information relating to your health if it is in the substantial public interest that we do so and/or if it is necessary for the purposes of carrying out our obligations and exercising specific rights relating to relevant social protection law (for example to ensure that we satisfy our obligations at law to provide equality of opportunity or treatment to people with different states of physical or mental health, or to ensure that our services are provided in accordance with health and safety and/or occupier’s liability legislation).
How do we obtain your consent? (Section 5)
Where our use of your personal information requires your consent, you can provide such consent:
- at the time we collect your personal information following the instructions provided; or
- by informing us by e-mail, post or phone using the contact details set out in this Privacy Policy.
The legal basis of consent is only used by us in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way.
You may at any time withdraw the specific consent you give to our processing your personal data. Please see How to access your information and your other rights section below for more details. Please note even if you withdraw consent for us to use your personal data for a particular purpose we may continue to process your personal data for other purposes where we have a legal right to do so.
Our use of cookies and similar technologies (Section 6)
Our Sites use certain cookies, pixels, beacons, log files and other technologies of which you should be aware. Please see our Cookie policy to find out more about the cookies we use and how to manage and delete cookies.
We may share your personal information for the purposes described in section 4 of this Privacy Policy:
- internally with other companies in our group; and
- externally with third party service providers.
The categories of third party service providers that we share your personal information with are:
- providers of ticketing systems;
- suppliers of systems and services that help us provide and administer our gift products;
- scheme administrators who help us operate our Unlimited scheme;
- payment processors;
- delivery companies;
- providers of customer service and call centre functions;
- suppliers who host, provide, manage, support or administer certain aspects of our websites, phone booking service, IT systems and data centres;
- providers of customer surveys and customer insight analytics;
- suppliers of email, online and social media advertising and other marketing systems and services such as Salesforce;
- third parties who help us to run or administer competitions or deliver prizes;
- third parties who host our events;
- with our professional advisers such as our lawyers, accountants, health and safety consultants and insurance brokers for our business administration and legal purposes;
- debt collection agencies and others for the purposes of enforcing any agreements that we have with you;
- any other third party where we are obliged to, or permitted to do so, by law, court order or to comply with any search warrant or similar instrument presented to us by any law enforcement, government officer or regulatory authority;
- in the event that our business is sold or integrated with another business, our lawyers, and other professional advisers, any prospective purchasers' lawyers and professional advisers, and any prospective purchaser (subject to duties of confidentiality).
Transfers of your personal information overseas (Section 8)
8.1 Internally within our group
We transfer your personal information within our group as described in section 7.
The use of your personal information is governed by an intra-group agreement and although we do not routinely transfer your personal data from the EEA to a non-EEA jurisdiction if we do so in the future we will ensure that there is a lawful basis for transferring personal information outside the EEA, this may include use of EU ‘model clauses’ which have been approved by the European Commission.
8.2 To external third parties
Some of the third parties that we describe in section 7 may be located outside of the EEA or may otherwise transfer your personal data outside of the EEA.
Where we transfer your personal data to external third parties, we take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and all applicable laws.
In respect of transfers of your personal information outside of the EEA, this means that we will ensure that there is a lawful basis for transferring personal information outside the EEA. Our standard practice is to use ‘model clauses’ which have been approved by the European Commission for such transfers. We may also rely on other mechanisms where appropriate, including reliance on a third party’s ‘binding corporate rules’ or ‘EU-US Privacy Shield’ certification.
Third party links and services (Section 9)
Our Sites contain links to third party websites and services, including those of our third party partners. Please remember that when you use a link to go from our Sites to another website or you request a service from a third party, this Privacy Policy no longer applies.
Your browsing and interaction on any other websites, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.
This Privacy Policy applies solely to personal information collected by us through our Sites and Services and does not apply to these third party websites and third party service providers.
How long do we keep your personal information for? (Section 10)
Whenever we collect or process your personal data we will usually keep it for one year after our last interaction with you or otherwise in accordance with our data retention policy, pursuant to which we do not retain personal data for longer than is necessary for the purposes for which it is collected. We will keep personal data you give us in relation to any contract that we have with you for seven years. If your information is only useful for a short period e.g. for specific marketing campaigns we may delete it.
If your information is only useful for a short period e.g. for specific marketing campaigns or for coronavirus (Covid-19) contact tracing, we may delete it after a shorter period (e.g. 21 days for contact tracing). At the end of that retention period, your data will either be deleted or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. We keep the length of time that we hold your personal data for under review.
Confidentiality and security of your personal information (Section 11)
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
- unauthorised access;
- improper use or disclosure;
- unauthorised modification; and
- unlawful destruction or accidental loss.
All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.
How to access your information and your other rights (Section 12)
You have the following rights in relation to the personal information we hold about you. You can exercise these rights by contacting us using the contact details set out in Section 3 of this Privacy Policy or using any other method described below:
- Your right of access.
If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee. - Your right to rectification.
If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
If you have a My Cineworld account, you can log in and amend your contact details and email and text marketing preferences whenever you like.
- Your right to erasure.
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
- Your right to restrict processing.
You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
- Your right to data portability.
With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
- Your right to object.
You can ask us to stop processing your personal information, and we will do so, if we are:
- relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or
- processing your personal information for direct marketing.
You can ask us to stop sending you marketing communications sent to you by email or text at any time by using the ‘opt-out’ or ‘unsubscribe’ link that we will present to you in the marketing communication. Please note that it may take us a few days (but usually no longer than 14 days) to ensure our marketing systems are updated and during this period you may still receive marketing communications from us.
- Your rights in relation to automated decision-making and profiling.
You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.
- Your right to withdraw consent.
If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
- Your right to lodge a complaint with the supervisory authority.
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to relevant Supervisory Authority which, in relation to provision of our Sites and Services in:- the UK, the supervisory authority is the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113, and
- the Republic of Ireland, the supervisory authority is the Data Protection Commission (DPC). You can find details about how to do this on the DPC website at https://dataprotection.ie/docs/Making-a-Complaint-to-the-Data-Protection-Commissioner/r/18.htm or emailing them at [email protected].
Changes to this privacy policy (Section 13)
To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will post any changes on our Sites to keep you aware and if you are an Unlimited member or have a My Cineworld account we will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.
Cookie policy
INTRODUCTION
We use cookies on our Website and in our mobile apps for identification and analysis purposes. By using the Website you consent to the storing and accessing of cookies on your device.
This cookie policy (“Cookie Policy“) is intended to inform you how we use “cookies” and similar technologies and to assist you in making informed decisions when using our Website. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Policy and our Online, Phone and My Cineworld Terms & Conditions (which contain our Website Terms of Use).
When you are using our Website at www.cineworld.co.uk, ‘we’ means Cineworld Cinemas Limited and when you use www.cineworld.ie, ‘we’ means Adelphi-Carlton Limited. We are part of the same group and trade under the Cineworld brand to operate Cineworld Cinemas and the Websites. Please see our Privacy Policy to find out more about us.
Cookies and similar technologies are very small text documents or pieces of code, which often include an anonymous unique identifier. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through cookies may include the date and time of visits and how you are using our Website.
Cookies are used by Cineworld Cinemas as part of our Website and they are also used by some of our third party partners.
For more details on cookies and similar technologies please visit All About Cookies. For the purposes of the remaining sections of this Cookie Policy we will refer to all technologies using the above features as “cookies”.
YOU CONSENT TO CINEWORLD CINEMAS USING COOKIES
By continuing to use our Website you are deemed to consent to our use of the cookies described in this Cookie Policy. If you do not consent to Cineworld Cinemas using cookies then please read the next section.
YOU CAN BLOCK COOKIES
You can block the use of cookies by activating the relevant settings in your browser or by following the links below. For more information on cookie management and blocking cookies for a wide variety of browsers, visit All About Cookies.
WHAT HAPPENS WHEN YOU BLOCK COOKIES
In order to use some parts of our Website you will need to accept cookies. If you choose to withhold consent, or subsequently block cookies, some aspects of our Website may not work properly and you may not be able to access all or part of our Website.
WHAT WE DO WITH COOKIES
Strictly Necessary Cookies
We use cookies where they are essential for the operation of the Website, for example to remember that you are signed in to the Website.
Session Cookies
We use cookies to allow the Website to uniquely identify your browsing session on our Website, which allows us to coordinate this information with data from our Website server.
Analytics
We use “analytics” cookies. These, along with other information, allow us to calculate the aggregate number of people using the Website and which features of our Website are most popular.
We use this information to improve the Website. We do not generally store any Information that you provide to us in a cookie.
Social Media
We use cookies to personalise your interaction with social media, such as Facebook [and others]. Such cookies recognise users of those social media sites when you view social media content on our Website. They also allow you to quickly share content across social media, through the use of simple ‘sharing’ buttons.
Our Website also contains features that enable you to use your Facebook account to sign in and create/maintain an account with us and to enable us to store your content. This involves the use of cookies.
MORE INFORMATION
The table below sets out more information about the individual cookies used in the Website and the purposes for which they are used:
|
Cookie Type |
Cookies |
Purpose |
|
Necessary |
BACKEND PersistanceCookie sessionCinema |
Cineworld use these Cookies to maintain information based on your activity on our websites |
| Google Analytics | _utma _utmb _utmc _utmz _ga |
These cookies enable us to store information such as the time you visit our Website, whether you have visited before and the website that you visited prior to visiting our Website. The cookies collect information in an anonymous form, including the number of visitors to our website, where our visitors to our website have come from and the pages they have visited.
For more information about Google Analytics please see: http://www.google.com/intl/en/analytics/privacyoverview.html |
|
|
fr |
These cookies, provided by Facebook, are set when a visitor is logged in to or otherwise using their service. This allows a user to easily comment or share an article with their peers through the social network. They also help us measure and optimise the effectiveness of our online marketing campaigns and service you with advertisements that may be relevant to you and your interest |
|
Performance cookies |
01AI _gat_tealium_0 _vwo_uuid_v2 utag_main HRL8 mt_mop uuid
uuidc |
These cookies assist us in monitoring visitor behaviour on our websites, helping us to improve our information and services. |
|
Functionality cookies |
JSESSIONID |
These cookies are used to remember the choices you make and your account preferences, which help to provide enhanced and more personal features. For example, these cookies will remember your log-in details. |
|
Targeting cookies |
IDE hjIncludedInSample |
These cookies record your visit to the website, the pages you have visited and the links you have followed. We will use this information to make the website and the advertising displayed on it more relevant to your interests. |
Last update: 25th May 2018
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