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Disabled Access at Cineworld

At Cineworld Cinemas, we are committed to offering maximum accessibility and we strive to provide facilities that meet the requirements of all our customers.

The Cinema Exhibitors' Association Card (CEA card) helps us to ensure that reasonable support is made available to you. If you require a carer, simply apply for your CEA card by picking up an application form from our foyer or from Your 'CEA card' will entitle your accompanying carer to a free seat. This policy is valid at all times.

If you need more details about disabled access please visit your local Cineworld Cinema or call Customer Services - 0333 003 3444 (Monday - Saturday 9:00 - 17:30).

Wheelchair users and guests with restricted mobility

We are committed to providing wheelchair access at all our cinemas where possible.

The following list shows which of our cinemas have less than full wheelchair access or restricted access to certain screens. Please contact the cinemas directly on the numbers shown below to obtain more specific information.

Fulham Road (0207 370 2110)
Crawley (0129 353 7415)

Restricted access to the Cafe Bar: Harlow

Sight impaired guests

Audio description performances for the sight impaired are available at certain cinemas.

Guide dogs are welcome at all times in all of our cinemas.

If you need to use a headset you may be asked to leave a credit card or other form of ID while the set is being used.

Hearing impaired guests

Subtitles for the hearing impaired are available at certain performances.

Hearing loops (either infra red or induction) are installed at all our cinemas auditoria (except at The O2 Greenwich). Please check with the box office which facility is available.

Type Talk calls are available on our telephone booking service.

Terms and conditions