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Help & Contact Us

Your answer

How and when will I receive my free Recommend a Friend month(s)?

Monthly pay Premium Unlimited members – if you have been an Unlimited member for more than a year and you pay your subscription monthly, your free month will be credited to your account within 6 weeks of your friend paying for and completing their first 90 days’ membership. We’ll give you your free month by waiving your direct debit payment for the relevant month. It takes 10 days for us to apply the stop on your monthly Direct Debit, so you’ll either receive your freebie the month after it has been credited to your account or the month after that once the temporary payment stop has been applied. Normal payment will be resumed in the following month (unless you have qualified for more than one free month, in which case normal payment will be resumed after the relevant number of free months have been applied).

Monthly pay standard (red card) Unlimited members – if you are in your first 12 months of membership and you pay your subscription monthly your free month(s) will be applied at the end of your initial 12 month membership. We’ll usually give you your free month by waiving your direct debit payment for your 13th month. It takes 10 days for us to apply the stop on your monthly Direct Debit, so you’ll either receive your 13th month free or your 14th month free once the temporary payment stop has been applied. Normal payment will be resumed in the following month (unless you have qualified for more than one free month, in which case normal payment will be resumed after the relevant number of free months have been applied).

Please don’t cancel your direct debit as the relevant direct debit payment will automatically be waived. Cancelling your direct debit arrangement will result in the automatic de-activation of your Unlimited Card.

Annual pay Unlimited members – if you pay for your Unlimited membership annually in advance your free month(s) will be applied at the end of your 12 month subscription.

More than one free month earned – if you have qualified for more than one free month, each free month will be applied on the same basis as above and, where a number of successful recommendations have been processed at or around the same time, your free months will be applied to your account on consecutive months.

New members who joined Unlimited using a Recommend a Friend code - If you are the new member who signed up using your friend’s code, your additional free month will be assigned to month 13 of your membership and, if you pay for your subscription monthly, we will not take a Direct Debit payment on your usual date. Direct Debits will then resume as normal.

Read our Recommend a Friend Frequently Asked Questions for further information or please click here if you pay monthly or here if you pay annually to view full terms and conditions of the Recommend a Friend Offer.

Please note: If you cancel your membership, if your membership expires or if your card is deactivated at any time before your accrued free month(s) have been applied to your account or used, you will lose the free months gained by recommending friends. The rewards are only valid whilst you remain an active Unlimited member.

 

Related questions

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What’s in it for my Friend when they use my Recommend a Friend code?

How many Friends can I recommend with the Recommend a Friend offer?

I’ve lost my Recommend a Friend code, can I get another?

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I have signed up for Unlimited using a Recommend a Friend code. How will I get my free month?

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My 13th month is free through the Recommend a Friend offer, will I still be upgraded to Premium Unlimited and receive my black Unlimited card?

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