I have missed a monthly payment, what should I do?
It’s easy to pay a missed monthly payment. Just go to www.cineworld.com/unlimited, click on the link next to ‘Unlimited missed payment?’, enter your Unlimited Card number and follow the instructions on screen. You will need a debit, credit or charge card to make the payment. Alternatively, call the Unlimited Helpline on 0330 333 4444 (UK) or 0818 304 204 (ROI) and make the payment over the phone using your debit, credit or charge card (please note an Unlimited Helpline administration fee is payable when settling missed payments by phone, currently £0.75 or €1).
Please make sure you settle a missed payment as soon as possible as your Unlimited Card will be suspended until the outstanding amount is paid. We will contact you to advise you of a missed payment, usually by email or SMS, and if payment is made within 28 days of request (and You haven’t missed another monthly payment) we will normally reactivate the Unlimited Card within one hour of payment.
If the missed payment remains unpaid for more than 28 days or you miss a second payment (and the first one still hasn’t been paid) we may terminate your Unlimited membership and your account will be passed to debt collection.