You can adjust your cookie settings at any time at the bottom of each page. If you do not adjust your settings, you are consenting to us issuing all cookies to you
Home ► Help & Contact Us ► Tickets and cancellations
Why do your ticket prices vary between different cinemas?
When do the doors open to the ViP lounge?
How do you price your tickets?
How do I find out ticket prices?
Why have you recently increased your ticket prices?
Why are you increasing your booking fee?
Up to what age can I buy a child ticket?
Can I take my baby to the cinema?
What are Movies for Juniors?
What are Early Birds?
What is Bargain Tuesday at Cineworld Jersey?
What is a family ticket?
What is D-Box?
What is ViP and how is it different from standard cinema?
What is Box seating?
What do you mean by Event Cinema screenings?
What are the current film classifications?
How do I find a film online?
How do I book a ticket in advance?
What methods of payment do you accept?
How do I know if my booking is confirmed?
Do you charge a fee for booking tickets online?
Does this fee apply to all tickets?
Does the fee only apply when I book online or in person too?
Is it safe to use my credit, debit or charge card to purchase Advance Booking Tickets?
How do I collect my tickets?
I want to book a ticket for a date that isn't displayed
Can I edit my booking? For example to change a date or add/delete tickets
Can I cancel my booking?
What forms of I.D. do you accept to admit for '15' and '18' rated films?
How can I book a ViP experience online?
What is the ViP offer? What is included in the £29 ticket price?
What food is on offer from the buffet in ViP?
Can I enjoy an alcoholic drink whilst I am watching my film in ViP?
Can I take hot food from the buffet into the ViP screen?
Can I use my Unlimited card for ViP?
Can I bring my children to ViP?
I am a Vegan or I have special dietary needs what food can you offer me in ViP?
Do you provide Halal food options in ViP?
Can I use my CEA/Carer card in ViP?
Do you accept Meerkat Movies codes within ViP?
What type of films do you show in ViP?
How far in advance can I book for ViP?
Do I have to pay extra for 3D screenings in ViP?
What happens when my ViP film has finished?
Can I Hire The ViP Lounge For Special Occasions?
Beyond the Frame
A Premium Experience in ViP
Feel thrilled in Superscreen
Feel the movie in D-BOX
Watch a movie in RealD 3D
2 For Offer
Cinema essentials, go on, treat yourself
Exclusive with Family tickets
Unlimited Recommend A Friend
Sign up a friend to Unlimited and get a free month of membership
Hot dogs & nachos
Starbucks at Cineworld
Candyking Pick & Mix
Enjoy your movie with baby in arms
Read the film with audio description
Subtitled screenings at your local Cineworld cinema
Shortcuts: the first Toy Story 4 trailers and more Cineworld blog news
Your essential guide to the Fantastic Beasts universe
New releases! Book tickets for Fantastic Beasts: The Crimes of Grindelwald
Unlimited Secret Screening #10 – what will December's surprise movie be?
Have you heard the new Mary Poppins Returns song in the latest trailer?
How to Train Your Dragon: the story so far
See all blog articles
Brentford screening room
Help and contact
Terms and Conditions
Cineworld Group PLC
Make a missed payment
For information or assistance, call Cineworld on 0330 333 4444 Mon-Sun 09:00 - 22:00. Calls to this number are charged at standard national rate and are included within your mobile network minutes.
All rights reserved Cineworld Cinemas 2018 ©
Take a minute to become part of the My Cineworld community
Logging in. Please wait.
Processing registration form. Please wait.