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Help & Contact Us

Your answer

Is it safe to use my credit, debit or charge card to purchase Advance Booking Tickets?

Online Booking
Yes. We process your payment via a secure page. You will see 'https' in the URL and a security padlock either at the top or bottom of our payment screen. This means you have accessed a secure area.

All transaction details - including customer name and payment card details - are encrypted using SSL ("Secure Sockets Layer") for maximum security.
Further, banking details are never transmitted in clear text through the Cineworld booking system.

Cineworld Cinemas respects the privacy of its customers. The personal information of customers using the Online Advance Booking service is strictly confidential and used exclusively by Cineworld (and our agents), unless you agree otherwise, to process ticket purchases and to better understand our visitors' use of the site.

Cineworld customer details are retained by us (and our agents) only for the purposes of the booking transaction and are not sold or otherwise transferred outside the company without your prior consent.  Please refer to our Privacy Policy for further details.

Telephone Booking
When making a phone booking, your card details are recorded during the call and directly passed across a secure network to the server at the cinema and stored securely on site. No payment card security codes are retained by our telephone booking provider.

 

Related questions

When do the doors open to the ViP lounge?

How do you price your tickets?

How do I find out ticket prices?

Why have you recently increased your ticket prices?

Why are you increasing your booking fee?

Why do your ticket prices vary between different cinemas?

Up to what age can I buy a child ticket?

Can I take my baby to the cinema?

What are Movies for Juniors?

What are Early Birds?

What is Bargain Tuesday at Cineworld Jersey?

What is a family ticket?

What is D-Box?

What is ViP and how is it different from standard cinema?

What is Box seating?

What do you mean by Event Cinema screenings?

What are the current film classifications?

How do I find a film online?

How do I book a ticket in advance?

What methods of payment do you accept?

How do I know if my booking is confirmed?

Do you charge a fee for booking tickets online or by telephone?

Does this fee apply to all tickets?

Does the fee only apply when I book online or over the telephone too?

How can customers avoid this fee?

Do My Cineworld members still receive discounted tickets for booking online through My Cineworld?

How do I collect my tickets?

I want to book a ticket for a date that isn't displayed

Can I edit my booking? For example to change a date or add/delete tickets

Can I cancel my booking?

What forms of I.D. do you accept to admit for '15' and '18' rated films?

How can I book a ViP experience online?

What is the ViP offer? What is included in the £29 ticket price?

What food is on offer from the buffet in ViP?

Can I enjoy an alcoholic drink whilst I am watching my film in ViP?

Can I take hot food from the buffet into the ViP screen?

Can I use my Unlimited card for ViP?

Can I bring my children to ViP?

I am a Vegan or I have special dietary needs what food can you offer me in ViP?

Do you provide Halal food options in ViP?

Can I use my CEA/Carer card in ViP?

Do you accept Meerkat Movies codes within ViP?

What type of films do you show in ViP?

How far in advance can I book for ViP?

Do I have to pay extra for 3D screenings in ViP?

What happens when my ViP film has finished?

Can I Hire The ViP Lounge For Special Occasions?

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