For information or assistance, call Cineworld on 0330 333 4444 Mon-Sun 09:00 - 22:00. Calls to this number are charged at standard national rate and are included within your mobile network minutes.
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Here are the Cineworld terms and conditions, privacy information and legal notices for all the services we provide. They are subject to change and can be updated on a regular basis.
1. Terms of Entry: Introduction
1.1 Cineworld wants all of its customers to enjoy their visit to its cinemas. To help ensure this, admission to any Cineworld cinema is subject to the following terms and conditions. By purchasing or using a Cineworld cinema ticket, customers (including Unlimited Card holders) agree to be bound by these terms and conditions.
2. Terms of Entry: Key points
2.1 Behaviour: Cineworld reserves the right to require customers who are disruptive, antisocial or violent to leave the cinema immediately without any entitlement to a refund. What constitutes disruptive, antisocial or violent behaviour shall be determined at the sole discretion of the Cineworld Duty Manager and includes both physical and verbal abuse.
2.2 Alcohol and Food Policy: Neither alcohol nor hot food may be brought onto the premises. Only hot food bought on the premises may be consumed on the premises. Alcohol may only be purchased and consumed in Cineworld licensed bar areas or in licensed screens and licensing laws will be strictly enforced.
2.3 Mobile Devices: All mobile devices including mobile telephones must be switched off at all times during the feature presentation.
2.4 Piracy: Customers are not allowed to bring any form of recording or copying equipment (in whatever medium, including optical devices such as Google Glasses) into the auditorium. Recording or copying equipment taken into the auditorium may be confiscated for inspection by the Cineworld Duty Manager. Customers are reminded that it is a serious criminal offence to copy or attempt to copy any film, soundtrack or other copyright protected material shown in the auditorium and customers found in contravention will be liable on conviction to an unlimited fine and imprisonment of up to 10 years.
2.5 Certification: Cineworld is not responsible for the certification of adverts, trailers or films. All complaints in respect of the wrongful classification of any of these items should be directed to the British Board of Film Classification (the BBFC) or the Irish Film Classification Office (IFCO) when referring to Irish classification.
2.6 Search Policy: In the interest of safety, security and other reasonable causes, Cineworld may need to search a customer’s possessions whilst on the premises for any item which a staff member believes may contravene these terms and conditions. Cineworld reserves the right to refuse entry or require a customer, who doesn’t agree to being searched, to leave the premises without entitlement to a refund.
2.7 Parking: Cineworld is not responsible for the parking regulations imposed by third parties, including any cost imposed on customers. Customers should take up any issues directly with the third party concerned.
2.8 Refunds: Tickets purchased for performances at a Cineworld cinema are non-refundable. Ticket prices may change between the date of purchase and the date of the relevant performance. Where the price paid for the tickets differs to the price for equivalent tickets available for purchase at the time and date of the performance, Cineworld will not charge for and customers may not claim any refund of the difference.
2.9 3D Glasses: For RealD 3D, MasterImage or Volfonia 3D screenings customers may bring respectively their own RealD 3D, MasterImage or Volfonia 3D glasses or may purchase a pair online or from the cinema. For IMAX 3D performances, glasses will be provided at the cinema and are included in the ticket price. For IMAX 3D with Laser screenings the ticket price includes the use of IMAX 3D with Laser glasses. IMAX 3D with Laser glasses will be provided in cinema and customers must return them to a member of cinema staff or leave them on their seat at the end of the film.
3. Terms of Entry: Entry into the cinema
3.1 Only customers in possession of a valid ticket will be admitted into the auditorium to which the ticket relates and admission will be permitted only for the duration of the performance specified by the ticket. At the time of collection, customers should check that the ticket’s details are correct as tickets cannot be later exchanged or refunded in the event of any error.
3.2 Lost, stolen or damaged tickets will not be replaced. Any customer who does not hold a valid ticket may be required to leave the premises.
3.3 Customers should keep the ticket stubs or e-tickets with them at all times in order to re-enter the relevant auditorium.
3.4 Cineworld will refuse admission to any person who, in the opinion of an authorised Cineworld employee or representative, is under the minimum age required by the BBFC or IFCO classification for a presentation and cannot prove that they are at least the minimum age required. Cineworld expressly reserves the right to request photographic identification verifying the age of the customer (e.g. a driving licence or passport) for entry into 12A, 15, 15A, 16 and 18 certificated films. Photocopies of birth certificates, (together with a form of photographic identification connecting the name on the birth certificate to the customer), passports and driving licences are acceptable. Children under the age of 12 must be accompanied by someone who is at least 18 years of age to be admitted after 7.00pm. Children under the age of 8 must be accompanied by someone who is at least 18 years of age at all times (regardless of film classification).
3.5 Student tickets are available at certain times on specified days. Student tickets will only be issued upon the production of valid National Union of Students (NUS) or Union of Students in Ireland (USI) photographic identification showing a clear photograph of the student and the applicable expiry date of the identification. Student tickets will be limited to one per student. Photographic identification may be checked before admission to the auditorium in the case of pre-booked tickets.
3.6 Customers aged 15, 16 or 17 are entitled to student tickets (when and where available) without presenting student identification, however they may be required to provide identification in order to verify their age.
3.7 Seniors tickets are available at certain times on specified days. Seniors tickets will only be issued upon the production of valid senior card, senior bus pass / Freedom pass or state pension letter. Senior tickets will be limited to one per senior. Proof of entitlement and identification may be checked before admission to the auditorium in the case of pre-booked tickets.
3.8 Carers of disabled customers in the UK are entitled to a free ticket in the UK if the person they are accompanying can show a valid Cinema Exhibitors’ Association Card (CEA card) or locally issued disability card. Please see www.ceacard.co.uk for the full terms of use. Carers of disabled customers in Ireland may be issued a free ticket at the sole discretion of an authorised Cineworld employee or representative. Guide and Hearing dogs are welcome but other animals are not permitted on the premises.
3.9 In order to avoid disturbing other customers, customers who arrive after the start of the feature presentation will only be permitted entry into the auditorium at the Cinema Duty Manager’s sole discretion.
4. Terms of Entry: Our obligations
4.1 Although Cineworld seeks to follow its advertised programme, it reserves the right to cancel or reschedule a performance or to substitute an alternative film or presentation, if forced to do so by circumstances beyond its control.
4.2 If a film showing or other presentation is cancelled, rescheduled or substituted, the Cinema Duty Manager will have the sole discretion to decide whether to refund customers the cost of their tickets or to issue replacement tickets for the same film or presentation at an alternative time.
5. Terms of Entry: Safety and security
5.1 Cineworld reserves the right to refuse the entry onto its premises of any person who is believed to be intoxicated and may require any person or customer who is believed to be intoxicated to leave the premises immediately without any entitlement to a refund.
5.2 No customer is allowed to bring any illegal substances or weapons onto the
premises. Anyone found in possession of such items will be refused entry or will be required to leave the premises immediately without any entitlement to a refund. Cineworld takes such matters seriously and may report the incident to the police or Garda Síochána in Ireland.
5.3 In order to comply with applicable health and safety legislation, customers must at all times remain within the public areas of the premises and must not obstruct the aisles with personal belongings.
5.4 Customers must keep their personal belongings with them at all times. Cineworld accepts no responsibility for the loss, theft, alteration or damage to any personal items brought onto the premises.
5.5 Customers are not permitted to smoke on the premises of any Cineworld cinema this includes any form of electronic cigarette or other artificial smoking devices. Cineworld reserves the right to require any person or customer found to be in contravention of this rule to leave the premises immediately without any entitlement to a refund.
6. Terms of Entry: Other matters
6.1 Nothing in these terms and conditions affects your statutory rights as a customer or excludes or limits Cineworld’s liability for fraud or for death or personal injury resulting from Cineworld’s negligence or for any other liability which Cineworld cannot exclude or limit under law but otherwise Cineworld’s liability to you as a customer shall be limited to the ticket price paid.
6.2 In addition to its other rights, in the event that a customer or group of customers breach or breaches any of the terms and conditions of this policy, Cineworld reserves the right to take such action as is necessary to prevent a reoccurrence of such breach (including recovering any costs incurred). Such action may include banning the relevant customer or customers from all Cineworld premises and/or taking legal action.
6.3 Cineworld reserves the right to charge for any additional service or product which it may supply including but not limited to 3D glasses.
6.4 Any Cineworld Duty Manager may refuse entry to any person onto the premises of the relevant Cineworld cinema at any time and will be under no obligation to provide a reason to that person.
6.5 Cineworld accepts no responsibility for any information displayed or broadcast on the premises by any third party.
6.6 Cineworld reserves the right to amend these terms and conditions from time to time without notice.
6.7 “Cineworld” means Cineworld Cinemas Limited, trading as Cineworld Cinemas. Registered in England (No. 01915767). Registered Office and contact address: 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG or Adelphi-Carlton Limited, trading as Cineworld Cinemas. Registered in Ireland (Company number 7640). Registered office: 8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Ireland. Cineworld can also be contacted by emailing [email protected] or by telephoning 0333 003 3444 or 0818 304 204 in Ireland.
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7. 4DX Safety Warning And Guidelines (only available at certain UK cinemas)
Before purchasing a ticket please read the following 4DX Safety Warning and Guidelines:
Notice:
The 4DX is a motion, air, water and scent generating system built into special seats. 4DX motion chairs employ strong motion, significant vibrations, strobe lightning and special physical effects which, if the Safety Warning and Safety Guidelines which follow are not acted on and observed, may create a risk of injury during 4DX presentations.
By purchasing a ticket and by entering the 4DX theatre you confirm that you fully understand, have acted on, and will observe and comply with the Safety Warning and Safety Guidelines. You enter at your own risk and Cineworld and 4DX accept no liability for any injury or damage suffered as a result of viewing a presentation in a cinema equipped with 4DX motion chairs, save as caused by their own negligence.
Safety warning:
Safety guidelines:
4DX presentations are not suitable for:
8. D-Box (only available at certain UK cinemas)
D-Box Disclaimer
D-Box is a motion generating system built into special seats. Motion effects are specially programmed for each film and are synchronised perfectly with the on-screen action to enhance the viewing experience.
D-BOX WARNING AND DISCLAIMER - PLEASE READ
The D-BOX motion-enabled seats may be harmful to women who are pregnant, persons with heart conditions, the elderly, persons with back, head or neck conditions or injuries, those with other pre-existing medical conditions, or those with a weak or nervous disposition. The D-BOX motion-enabled seats should not be used by such persons unless they have first obtained their doctor's approval to do so.
The D-BOX motion-enabled seats are not suitable for babes in arms or young children and may not be used by children under the age of 3. Children aged between 3 and 10 may use D-BOX motion-enabled seats with parental supervision. Booster seats must not be used on the D-Box motion-enabled seats.
Hot drinks must not be consumed or held whilst using the D-BOX motion-enabled seats.
Neither D-BOX Technologies Inc. nor Cineworld Cinemas Limited shall be liable for physical injury or damage to property, in either case arising from or in any way connected with the use of the D-BOX motion-enabled seats, save as caused by its own negligence.
9. ViP Experience (only available at certain UK cinemas)
10. Cineworld Cheltenham - The Screening Rooms: Terms and conditions
1. Introduction To The Terms And Conditions
1.1 The following terms (the "Terms") apply to any use by a visitor (the "User") of the Web Site for The Screening Rooms (the "Web Site"), and should be read carefully before any such use.
1.2 By accessing or using the Web Site, the User accepts and agrees to be legally bound by the Terms and acknowledges that we, as the owner and operator of the Web Site, have the right to amend or vary the Terms and any of the contents of the Web Site from time to time at our sole discretion. Amendments or variations will take effect when they are posted on the Web Site and, as a result, the User should check the current version of the Terms each time he/she uses the Web Site. The Terms, as amended or varied from time to time, apply to all use of and access to the Web Site, both now and in the future. Separate terms and conditions may apply for any purchases made through the Web Site.
1.3 If so, such separate terms and conditions will be presented at the time of such purchases.
2. Indemnity Obligation
2.1 The user agrees to indemnify, defend and hold us and our affiliates and subsidiaries and their officers, directors, employees, agents, suppliers, and any of our third party information providers harmless from and against all losses, expenses, damages and costs, including reasonable legal fees, however arising resulting from any violation or breach of the terms by the user.
3. General Disclaimer
3.1 Although We have attempted to provide accurate information on the Web Site, We assume no responsibility for the accuracy or completeness of such information. The User releases us, and all of our officers, directors, agents and employees, from any liability, for any claims, losses or damages arising out of or in any way connected with the User's use of the Web Site.
3.2 To the fullest extent permitted by law, We shall not be liable to any person or entity for any direct, indirect, special, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of or related to:
(a) any access to or use of or inability to access or use the Web Site, any other hyperlinked web site or any other information or product included or described within the Web Site; or
(b) any person or entity's reliance on the information presented,
in each case whether arising in tort (including negligence), contract or otherwise even if the User has advised us of the possibility of such damages.
3.3 All information and content provided on the Web Site is provided "as is" without representation or warranty of any kind, either expressed or implied. Without limiting the foregoing, We do not represent or warrant that the Web Site or any of its contents are accurate, current, complete, free from technical or typographical errors, free from changes or harmful components introduced by third parties or free from periodic interruption or errors of any other type. We may revise the information or change the products or services mentioned on the Web Site at any time without notice. Any mention of third party products or services is for information purposes only and constitutes neither an endorsement nor a recommendation of them. We do not (and neither do our suppliers) make any representation or give any warranty, condition or undertaking, expressed or implied, including (without limitation) as to the satisfactory quality, fitness for a particular purpose, suitability or non-infringement of any third party right or freedom from viruses, whether or not arising from a course of dealing, usage or trade practice.
3.4 Notwithstanding any other provision in the Terms, nothing within the Terms limits or restricts any person's liability for death or personal injury resulting from its negligence or that of its employees or agents.
3.5 The Terms and the User's use of the Web Site are governed by all applicable English law, unless the User's address provided when purchasing an online ticket is in Scotland, when Scottish law applies.
3.6 For any disputes arising out of or in connection with the Terms or the User's use of the Web Site, if the User's address provided when purchasing an online ticket is in Scotland then the Scottish courts shall have non-exclusive jurisdiction, otherwise the English courts shall have non-exclusive jurisdiction.
3.7 We make no representation that the content or materials on the Web Site are appropriate or available for use in other jurisdictions. Access to the Web Site's content or its materials from jurisdictions where such access is illegal is prohibited. Users who choose to access the Web Site from other jurisdictions do so at their own initiative and risk and are responsible for compliance with all relevant local laws. We are not responsible for any violations of law as a result of the User's actions.
4.Trade Marks And Other Such Rights
4.1 The trade marks and logos ("Marks") displayed on the Web Site are our property, or the property of other third parties. The User is not permitted to use these Marks without our prior written consent or the consent of the relevant third party proprietor of the Marks, and the User acknowledges that any such use may constitute an infringement of the relevant proprietor's rights.
4.2 The User acknowledges that all intellectual property rights in all materials on the Web Site remain our property or the property of the relevant third party proprietor, licensor or other content owner. Except as expressly permitted herein, no portion of the information on the Web Site may be reproduced in any form, or by any means, without prior written permission from the Mark owner.
5. Links To Third Party Web Sites
5.1 The Web Site contains links to third party web sites. Access to any other web site through a link on the Web Site is at the User's own risk and We are not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites or the security of any link or communication with those sites.
5.2 We reserve the right to terminate a link to a third party site at any time.
5.3 The provision of a link to a third party web site through the Web Site does not mean that we endorse, authorise or sponsor that web site nor does it mean that we are affiliated with the third party web site's owners or sponsors. We provide these links merely as a convenience for the User.
6. Online Ticket Purchases
6.1 In order to purchase tickets using the Web Site, Users must register as a My Cineworld member. To register to the My Cineworld service, you will need to complete the registration process and We will need to know your name and e-mail address.
6.2 Cinema tickets are sold by us at standard prices for the relevant performance. By requesting tickets through the Web Site, the User is placing a booking request for tickets on the Terms that is only deemed accepted by and binding on us once we have processed valid payment and sent the User email confirmation of the User's booking.
6.3 Subject to certain exemptions as set out in Clause 6.4 below, a fee of 70p per person (“Fee”) for whom a seat is booked will be payable by the User when purchasing tickets through the Web Site. This Fee represents the aggregate charge for the supply of both the online booking service and the processing of payment/redemption. The element of the Fee which is payable in respect of processing payments/redemptions for the transaction is payable to Classic Cinemas Limited (“CCL”). The Fee is in addition to the price of a ticket but, to ensure the booking process is as clear as possible, it is included in the headline ticket prices shown. If a User does not wish to pay the Fee, it is possible to purchase tickets at The Screening Rooms in person, where it will not apply. By confirming his or her booking, the User agrees to pay the Fee to us and CCL accordingly, in addition to the price payable to us for tickets. Tickets are sold at the prices stated on the Web Site at the time of purchase. Users should be aware that prices for tickets may change between the date of purchase and the date of the relevant performance. Where the price paid for the tickets differs to the price for equivalent tickets available for purchase at the time and date of the performance, we will not charge for and Users may not claim any refund of the difference.
6.4 Currently, the Fee referred to in Clause 5.3 above is not payable in relation to:
6.4.1 tickets booked online by Unlimited Cardholders, who enter their Unlimited Card details during the online booking process;
6.4.2 tickets for carers of disabled customers where the person the carer is accompanying can show a valid Cinema Exhibitors’ Association Card (CEA card) or locally issued disability card;
6.4.3 tickets redeemed pursuant to certain promotions where the relevant terms and conditions of the promotion state that a the Fee is not payable; and
6.4.4 tickets purchased for specific charity screenings.
6.5 The email confirmation of a booking will set out the details of the tickets purchased and the total amount paid, including the unique booking reference number (“booking reference”). Once this confirmation has been sent, the ticket price (and the Fee paid pursuant to Clause 6.3 above) is non-refundable. Cineworld is not responsible in the event that the User selects the wrong film when booking tickets via the Web Site, or if the User is excluded from viewing the film under the conditions below.
6.6 The User can pick up its cinema tickets immediately at The Screening Rooms following confirmation of his/her booking, but no later than 10 minutes following the start of the performance.
6.7 Tickets are dispensed by one of our automatic ticket collection machines or can be collected at The Screening Rooms.
6.8 THE USER WILL NEED TO PRESENT THE PAYMENT CARD THAT HE/SHE USED TO MAKE A BOOKING IN ORDER TO COLLECT THE RELEVANT TICKETS.
6.9 To make any payment by credit/debit/charge card, the User must provide the cardholder's name and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and/or issue number.
6.10 Transactions will appear on the cardholder's bank or card statement as a payment to "Classic" (referring to Classic Cinemas Limited, part of the Cineworld Group).
6.11 For all concessions/student tickets, the User must bring proof of entitlement to the cinema as this may be required upon entry to the film or collection of tickets (where applicable).
6.12 We will endeavour to operate The Screening Rooms in accordance with the advertised programme. However, there will be instances when our ability to show a performance is impaired by circumstances beyond our control. In such situations, We reserve the right to cancel a performance, vary the time we show it or provide customers with an alternative performance. If We do have to cancel a performance, We shall (and CCL shall) only refund the admission price and any handling fee paid for the relevant tickets, and no other costs.
6.13 We draw the User's attention to the conditions of the British Board of Film Classification certificate for the film being shown and are obliged to and will refuse admission to any person who, in the opinion of an authorised employee or representative of The Screening Rooms, is under the minimum age required for admittance. We reserve the right to request any individual to provide proof of age and to exclude any such individual from any performance if they appear too young and/or cannot prove they are at least minimum age for admittance.
6.14 Use of the tickets will be subject to the terms and conditions set out in the Entry Policy of The Screening Rooms, which forms part of the Terms.
6.15 All prices displayed on the Web Site are inclusive of VAT and the 70p fee described in Clause 6.3 above.
6.16 All transaction details, including payment card details, are encrypted using Secure Sockets Layer. Further, CCL seek to ensure that bank details are never transmitted in clear text through the booking system.
7. Web Site Security
7.1 The User agrees not to corrupt (or attempt to corrupt) any data or to circumvent (or attempt to circumvent) any of our security safeguards or those of any of our suppliers.
7.2 The User acknowledges that the Internet is not entirely secure and whilst We will take all reasonable steps to safeguard the security of any payment card information the User imparts through encryption methods, We shall not be liable for any damage that the User may suffer as a result of the loss of confidentiality of any such information.
8. Access To My Cineworld
8.1 Access to the My Cineworld area of the Web Site is restricted to authorised Users only. Unauthorised individuals attempting to access the My Cineworld of the Web Site may be subject to prosecution.
8.2 The User is solely responsible in all respects for any use of the username and password which the User selects at the time he/she registers for the My Cineworld area. The User must not share their password with, or transfer it to, any third parties.
8.3 If the User becomes aware of any unauthorised use of their username and password, they must notify Us immediately either by emailing [email protected], or by telephoning 0333 003 3444. We will not be responsible for any such unauthorised use.
8.4 Cineworld Cinemas reserves the right to withdraw or amend any offers made to Users and/or persons registered with My Cineworld at any time and without notice, including in relation to the level of any My Cineworld online discount being offered.
9. Privacy
9.1 The User acknowledges that We are entitled to handle any personal information that the User supplies when using the Web Site in accordance with our Privacy Policy, which forms part of the Terms.
10. Miscellaneous
10.1 Our failure to insist upon or enforce strict performance of any provision of the Terms shall not be construed as a waiver of any provision or right.
10.2 We may assign, transfer or, where permitted by law, declare a trust over the benefit of Our rights and obligations under the Terms to any party at any time without notice to the User. The User may not assign, transfer or declare a trust over his/her rights or obligations under the Terms without Our prior written consent, which may be withheld at Our absolute discretion.
10.3 We will not be in breach of the Terms or otherwise liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond Our reasonable control.
10.4 If any part of the Terms is unenforceable, invalid or illegal (including any provision in which We exclude Our liability to the User), the enforceability, validity or legality of any other part of the Terms will not be affected or impaired in any way.
10.5 The Terms embody and set forth the entire agreement and understanding between Us and the User and supersede all prior oral representations (including negligent representations) or written agreements, understandings or arrangements with respect to the subject matter hereof. Neither party shall be entitled to rely on any agreement, understanding or arrangement which is not expressly set forth in the Terms. The provisions of this clause shall not exclude any liability or any right which either party may have in respect of any statements made fraudulently prior to User's acceptance of the Terms or any fraudulent concealment by the other.
10.6 Any notice to be given by either party to the other may be sent by email, fax or recorded delivery to the address of the other. In our case, this address shall be The Screening Rooms, Cineworld Cinemas, 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, as amended herein from time to time. In the case of the User, such an address shall be that provided at the time of registration or such other address as the User may from time to time have communicated to Us in writing or by email to [email protected]. If sent by email, a notice shall be deemed to be received on the day it was sent or, if sent by fax, shall be deemed to be served on receipt of an error free transmission report or, if sent by recorded delivery, shall be deemed to be served two days following the date of posting.
10.7 Some of the provisions of the Terms are for the benefit of Us and Our officers, directors, employees, agents, subsidiaries, affiliates, suppliers and third party information providers. Each of these persons or entities shall have the right to assert and enforce those provisions directly against the User on its own behalf if the User violates any of the Terms. Save for the foregoing, the Contracts (Rights of Third Parties) Act 1999 shall not apply to the Terms and no rights or benefits expressly or impliedly conferred by them shall be enforceable under that Act against the parties by any other person.
10.8 The Web Site is provided by Cineworld Cinemas Limited, a company registered in England and Wales (company number: 01915767), whose registered office is at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG with VAT number 606 197 048. Classic Cinemas Limited which is referred to in clause 6.3 has the company number: 03106984, and has its registered office at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG. Cineworld Cinemas and Classic Cinemas Limited can be contacted at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, by emailing [email protected] or by telephoning 0333 003 3444. All prices displayed on the Web Site are (unless otherwise stated) inclusive of VAT (where applicable). “The Screening Rooms” is a trading name of Cineworld Cinemas Limited.
Cineworld Cheltenham - The Screening Rooms Terms of Entry
1. Introduction
1.1 We want all of our customers to enjoy their visit to The Screening Rooms. To help ensure this, admission to The Screening Rooms is subject to the following terms and conditions. By purchasing or using a ticket, customers agree to be bound by these terms and conditions.
2. Key Points
2.1 Behaviour: The Screening Rooms reserves the right to require customers who are disruptive, antisocial or violent to leave The Screening Rooms immediately without any entitlement to a refund. What constitutes disruptive, antisocial or violent behaviour shall be determined at the sole discretion of the Duty Manager and includes both physical and verbal abuse.
2.2 Alcohol and Food Policy: Neither alcohol nor hot food may be brought onto the premises. Only hot food bought on the premises may be consumed on the premises. Alcohol may only be purchased and consumed in licensed bar areas or in licensed screens and licensing laws will be strictly enforced.
2.3 Mobile Devices: All mobile devices including mobile telephones must be switched off at all times during the feature presentation.
2.4 Piracy: Customers are not allowed to bring any form of recording or copying equipment (in whatever medium, including optical devices such as Google Glasses) into the auditorium. Recording or copying equipment taken into the auditorium may be confiscated for inspection by the Duty Manager. Customers are reminded that it is a serious criminal offence to copy or attempt to copy any film, soundtrack or other copyright protected material shown in the auditorium and customers found in contravention will be liable on conviction to an unlimited fine and imprisonment of up to 10 years.
2.5 Certification: We are not responsible for the certification of adverts, trailers or films. All complaints in respect of the wrongful classification of any of these items should be directed to the British Board of Film Classification (the BBFC).
2.6 Search Policy: We reserve the right to search a customer’s possessions whilst on the premises for any item which a staff member believes may contravene these terms and conditions. Customers must consent to being searched for any item which a staff member believes may contravene these terms and conditions. The Screening Rooms reserves the right to refuse enrty or require a customer to leave without entitlement to a refund if consent is not given.
2.7 Parking: We are not responsible for the parking regulations imposed by third parties, including any cost imposed on customers. Customers should take up any issues directly with the third party concerned.
2.8 Refunds: Tickets purchased for performances at The Screening Rooms are non-refundable. Prices for tickets may change between the date of purchase and the date of the relevant performance. Where the price paid for the tickets differs to the price for equivalent tickets available for purchase at the time and date of the performance, We will not charge for and customers may not claim any refund of the difference.
3. Entry Into The Screening Rooms
3.1 Only customers in possession of a valid ticket will be admitted into the auditorium to which the ticket relates and admission will be permitted only for the duration of the performance specified by the ticket. At the time of collection, customers should check that the ticket’s details are correct as tickets cannot be later exchanged or refunded in the event of any error.
3.2 Lost, stolen or damaged tickets will not be replaced. Any customer who does not hold a valid ticket may be required to leave the premises.
3.3 Customers should keep the ticket stubs or e-tickets with them at all times in order to re-enter the relevant auditorium.
3.4 We will refuse admission to any person who, in the opinion of an authorised employee or representative of The Screening Rooms, is under the minimum age required by the BBFC classification for a presentation and cannot prove that they are at least the minimum age required. We expressly reserve the right to request photographic identification verifying the age of the customer (e.g., a driving licence or passport) for entry into 12A, 15 and 18 certificated films. Photocopies of birth certificates (together with a form of photo identification connecting the name on the birth certificate to the customer), passports and driving licences are acceptable.
3.5 Carers of disabled customers are entitled to a free ticket if the person they are accompanying can show a valid Cinema Exhibitors’ Association Card (CEA card) or locally issued disability card. Please see www.ceacard.co.uk for the full terms of use. Guide and Hearing dogs are welcome but other animals are not permitted on the premises.
3.6 In order to avoid disturbing other customers, customers who arrive after the start of the feature presentation will only be permitted entry into the auditorium at the Duty Manager’s sole discretion.
3.7 Tickets for programmes which start at 5p.m. or after 5p.m. daily will only be issued to Customers who are 18 years of age or over. We expressly reserve the right to request photographic identification verifying the age of the customer (e.g., a driving licence or passport) for entry into programmes which start at 5p.m. or after 5p.m. Customers who are under 18 years of age will not be admitted into programmes which start at 5p.m. or after 5p.m. (whether or not they are accompanied by a person who is 18 years of age or over).
3.8 Persons who are under 18 years of age will not be permitted access to The Screening Rooms after 5p.m. and any person or customer found to be in contravention of this rule will be required to leave the premises immediately without any entitlement to a refund.
3.9 The Cineworld Unlimited Card is not valid for use at The Screening Rooms.However, discounts are available to Unlimited Card-holders when purchasing tickets at The Screening Rooms (and not online or by telephone), as advertised by The Screening Rooms from time to time. To benefit from any such available discount, a valid Unlimited Card must be presented at the time of purchase and again on entry to the auditorium. Discounted tickets are subject to availability.
4. Our Obligations
4.1 Although we seek to follow our advertised programme, we reserve the right to cancel or reschedule a performance or to substitute an alternative film or presentation, if forced to do so by circumstances beyond our control.
4.2 If a film showing or other presentation is cancelled, rescheduled or substituted, the Duty Manager will have the sole discretion to decide whether to refund customers the cost of their tickets or to issue replacement tickets for the same film or presentation at an alternative time.
5. Safety and Security
5.1 We reserve the right to refuse the entry onto our premises of any person who is believed to be intoxicated and may require any person or customer who is believed to be intoxicated to leave the premises immediately without any entitlement to a refund.
5.2 No customer is allowed to bring any illegal substances or weapons onto the premises. Anyone found in possession of such items will be refused entry or will be required to leave the premises immediately without any entitlement to a refund. We take such matters seriously and may report the incident to the police.
5.3 In order to comply with applicable health and safety legislation, customers must at all times remain within the public areas of the premises and must not obstruct the aisles with personal belongings.
5.4 Customers must keep their personal belongings with them at all times. We accept no responsibility for the loss, theft, alteration or damage to any personal items brought onto the premises.
5.5 Customers are not permitted to smoke on the premises of The Screening Rooms, this includes any form of electronic cigarette or other artificial smoking devices. The Screening Rooms reserves the right to require any person or customer found to be in contravention of this rule to leave the premises immediately without any entitlement to a refund.
6. Telephone Bookings For The Screening Rooms
6.1. The following terms apply if a customer purchases tickets using The Screening Rooms’ telephone booking line.
6.2. Cinema tickets are sold by us at standard prices for the relevant performance. By requesting tickets on the telephone, the User is placing a booking request for tickets on these terms that is only deemed accepted by and binding on us once valid payment has been processed.
6.3. Subject to certain exemptions as set out in Clause 6.6 below, a fee of 70p per person (“Fee”) for whom a seat is booked will be payable by the User when purchasing cinema tickets on the telephone. This Fee represents the aggregate charge for the supply of both the telephone booking service and the processing of payments/redemptions. The element of the Fee which is payable in respect of processing payments/redemptions for the transaction is payable to Classic Cinemas Limited ("CCL"). The Fee is in addition to the price of a ticket but, to ensure the booking process is as clear as possible, it is included in the headline ticket prices stated on the telephone. If a customer does not wish to pay the Fee, it is possible to purchase tickets at the cinema in person, where it will not apply. By confirming his or her booking on the telephone, the customer agrees to pay the Fee to us and CCL accordingly, in addition to the price payable to us for tickets.
6.4. Tickets are sold at the prices stated on the telephone at the time of purchase. All prices stated on the telephone are inclusive of the Fee described in Clause 3 above and (unless otherwise stated) are inclusive of VAT (where applicable).
6.5. Customers should be aware that prices for tickets may change between the date of purchase and the date of the relevant performance. Where the price paid for the tickets differs to the price for equivalent tickets available for purchase at the time and date of the performance, we will not charge for and customers may not claim any refund of the difference.
6.6. Currently, the Fee referred to in Clause 3 above is not payable in relation to tickets purchased for charity screenings and carers of disabled customers where the person the carer is accompanying can show a valid Cinema Exhibitors’ Association Card (CEA card) or locally issued disability card.
6.7. Bookings using an Unlimited Card cannot be made via the telephone.
6.8. Purchases made on the telephone must be paid for using debit, credit or charge card.
6.9. Customers will need to present the debit/credit/charge card that he/she used to make a booking or the booking reference in order to collect the relevant tickets in-cinema.
6.10. To make any payment by credit/debit/charge card, the customer must provide the cardholder's name and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and/or issue number.
6.11. Transactions will appear on the cardholder's bank or card statement as a payment to Cineworld Classic.
6.12. For all concessions/student tickets, the customer must bring proof of entitlement to the cinema as this may be required upon entry to the film or collection of tickets (where applicable) .
6.13. We will endeavour to operate its cinemas in accordance with its advertised programme. However, there will be instances when its ability to show a performance is impaired by circumstances beyond its control. In such situations, we reserve the right to cancel a performance, vary the time it shows it or provide customers with an alternative performance. If we do have to cancel a performance, the customer’s sole remedy shall be a refund of the admission price paid for the relevant tickets, and no other costs.
6.14. We draw the customer's attention to the conditions of, for performances in the UK, the British Board of Film Classification certificate and, for performances in Ireland, the Irish Film Classification Office certificate for the film being shown and is obliged to and will refuse admission to any person who, in the opinion of an authorised Screening Rooms employee or representative, is under the minimum age required for admittance. We reserve the right to request any individual to provide proof of age and to exclude any such individual from any performance if they appear too young and/or cannot prove they are at least minimum age for admittance.
6.15. Use of the tickets will be subject to the terms and conditions set out in the Screening Rooms Terms of Entry, which forms part of these telephone T&Cs.
7. Other Matters
7.1 Nothing in these terms and conditions affects your statutory rights as a customer or excludes or limits our liability for fraud or for death or personal injury resulting from our negligence or for any other liability which we cannot exclude or limit under law but otherwise our liability to you as a customer shall be limited to the ticket price paid.
7.2 In addition to our other rights, in the event that a customer or group of customers breach or breaches any of the terms and conditions of this policy, we reserve the right to take such action as is necessary to prevent a re-occurrence of such breach (including recovering any costs incurred). Such action may include banning the relevant customer or customers from all our cinemas (including The Screening Rooms) and premises and/or taking legal action.
7.3 We reserve the right to charge for any additional service or product which we may supply including but not limited to 3D glasses.
7.4 Any Duty Manager may refuse entry to any person onto the premises at any time and will be under no obligation to provide a reason to that person.
7.5 We accept no responsibility for any information displayed or broadcast on the premises by any third party.
7.6 We reserve the right to amend these terms and conditions from time to time without notice.
7.7 “We”, “Our” or “Us” means Cineworld Cinemas Limited. Registered in England (No. 01915767). Registered Office and contact address: 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG. We can also be contacted by emailing [email protected] or by telephoning 0333 003 3444. “The Screening Rooms” is a trading name of Cineworld Cinemas Limited.
Issue 11/16
