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Help & Contact Us

Unlimited account ()

Most common questions

How do I apply for an Unlimited card online?
What do you need to have with you before you start the application process?
What do I pay for when I go through the online application process?
Can someone else pay for my Unlimited card for the online application process?
How do I get a recent passport sized photograph?
How do I upload a photo from my mobile phone?
What do I do if I get stuck half way through the online application process?
How long does it take before I get an Unlimited card to use in the cinema?
Can I start watching films at cinemas before my card arrives?
Who do I contact if my Unlimited card does not arrive?
Can I register for an Unlimited card if I am under 18 years?
What do I do if I change my address before my card arrives?
Which cinemas do I need a West End Unlimited Card to access?
How can I cancel my card?
Can I advance book online?
What films can I advance book?
Can I advance book at the box office?
How many movies can I advance book?
Can I change an advance booking that I have already made?
Who can cancel an advance booking that has been made?
Can a 'part' booking be changed - i.e. I have booked 3 Unlimited tickets, but I only need to change one of them?
Are there any additional charges for 3D, IMAX, Superscreen, D-Box and 4DX performances?
Can I collect my advance booking tickets from the automated ticket machine?
When can I collect my advance booking tickets?
What do I need to collect the tickets?

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About Cineworld

Cineworld Group

Follow Cineworld

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Venue and Event Hire

Venue and Event Hire

Private Screenings

School Bookings

Corporate Screenings

Corporate Tickets & Gifts

Birthday Parties

Customer information

Help FAQs and contact

Terms and Conditions

Privacy Policy and Cookies

Allergen information

Allergen information Belfast Café

Nutritional information

Disability access

Subtitled screenings

Make a missed payment

Payment Methods

About Cineworld

Cineworld Group

Follow Cineworld

Twitter Twitter

Follow us on YouTube YouTube

Download the App

For information or assistance, call Cineworld on 0330 333 4444 Mon-Sun 09:00 - 22:00. Calls to this number are charged at standard national rate and are included within your mobile network minutes.

All rights reserved Cineworld Cinemas 2024 ©

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