Terms and Conditions

Definitions

In these Gift Card and e-Gift Voucher Conditions, the following words have the meanings set out against them:

Conditions: these Gift Card and e-Gift Voucher Conditions, Cineworld’s Web Site Terms of Use and Cineworld's Terms of Entry;
Cineworld's Terms of Entry: the general terms and conditions of Cineworld for customers' attendance at Cineworld's cinemas, as may be displayed at Cineworld cinemas or on its website under the heading Cineworld Terms of Entry;
Cineworld’s Web Site Terms of Use: the terms of use for customers’ use of the Cineworld Cinemas Limited’s web site at www.cineworld.com, as displayed on such web site;
Customer Services Department: 0844 815 7747 (or +44 208 742 4010 if calling from Ireland); The Customer Services Department of Cineworld: Cineworld Customer Services, Power Road Studios, Power Road, Chiswick, London, W4 5PY, customer.services@cineworld.co.uk;
e-Gift Voucher: any Cineworld prepaid code contained within an attachment to an email issued to you by Cineworld which can be used to purchase cinema tickets, merchandise, food and beverages and/or the Unlimited card on the Cineworld Web Site www.cineworld.co.uk or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie;  
Gift Box: a seasonal gift box containing a selection of pre-paid paper vouchers (“Gift Box Vouchers”) issued by Cineworld which can be redeemed for such cinema tickets, food and beverages as described on the Gift Box Vouchers in selected Cineworld cinemas in the United Kingdom or, if purchased in Euros, only in Cineworld cinemas in Ireland (not valid for redemption online or on the Cineworld phone booking service or at The Screening Rooms).
Gift Card: a pre-paid paper or plastic card voucher (but not Gift Box Vouchers) issued by Cineworld which can be used to purchase cinema tickets, merchandise, food and beverages and/or the Unlimited card in selected Cineworld cinemas in the United Kingdom, The Channel Islands and on Cineworld’s Web Site at www.cineworld.co.uk, or where prepayment was made in Euros, in selected Cineworld cinemas in Ireland and on Cineworld’s Web Site at www.cineworld.ie, during the Validity Period;
"Transaction Value": the value of any cinema tickets, merchandise, food and beverages and/or the Unlimited card purchased with the Gift Card or e-Gift Voucher;
we/us/our/Cineworld: (i) Cineworld Cinemas Limited if you are a UK or Channel Islands resident or (ii) Adelphi Carlton Limited (trading as Cineworld Cinemas) if you are resident in Ireland;
you/your/yours: the person to whom the Gift Card, Gift Box or e-Gift Voucher is issued.

General

2.1 The Conditions apply to the purchase and use of all Gift Cards, Gift Boxes and e-Gift Vouchers and by purchasing the Gift Card, Gift Box or e-Gift Voucher you agree to be legally bound by the Conditions. We have the right to amend or vary these Conditions from time to time at our sole discretion.

Use Of Cineworld Gift Cards, Gift Boxes and e-Gift Vouchers

Gift Cards

3.1 The Gift Card is valid for use in Cineworld’s cinemas in the UK and The Channel Islands and the Screening Rooms in Cheltenham (which is owned by Cineworld Cinemas Limited) or on the Cineworld Web Site at www.cineworld.co.uk or, where pre-payment was made in Euros, only in Cineworld cinemas in Ireland and at www.cineworld.ie as full or part payment for the purchase of cinema tickets, food and beverages, merchandise and the Unlimited card.  Gift Cards may not be used to purchase other Gift Cards or e-Gift Vouchers or to make purchases on the Cineworld phone booking service.

3.2 You may give the Gift Card to anyone else to use. Please make sure that you and/or they keep the Gift Card safe as anyone who presents the Gift Card or has access to the Gift Card number and PIN ("the User") will be able to redeem it. Where the Gift Card is less than the total Transaction Value, the User will be required to make up the difference in price (if redemption is on one of our web sites such payment will need to be by credit, debit, or charge card but may not be made using other Gift Cards or e-Gift Vouchers). 

3.3 The Gift Card shall be valid for 24 months from the date of the last transaction made (the "Validity Period").  Any balance unused in this 24 month period will be cancelled and no refund will be given.

3.4 When the Gift Card is used the amount of the Transaction Value will be deducted from the balance on the Gift Card. The remaining Gift Card balance will be displayed on the receipts issued when the User uses the card to make a purchase. The balance may also be checked in our cinemas at any till point or online at www.cineworld.co.uk/giftcards.
Gift Boxes

3.5 Gift Box Vouchers are valid for use in Cineworld’s cinemas in the UK and Ireland (but not valid for redemption online or on the Cineworld phone booking service or at The Screening Rooms).  Gift Box Vouchers may only be redeemed for the specific type of cinema ticket or food and/or beverage item described on the face of the relevant voucher and may only be used once.  Gift Box Vouchers may not be exchanged for any other vouchers or items or be used in conjunction with any other offer or promotion.

3.6 You may give the Gift Box to anyone else to use. Please make sure that you and/or they keep the Gift Box (and the Gift Box Vouchers) safe as anyone who presents the Gift Box Vouchers will be able to redeem them. No refunds or replacement vouchers will be issued to you or the User if the Gift Box Vouchers are lost or stolen.

3.7 Gift Box Vouchers are valid for the period stated on the face of the relevant Gift Box Voucher (which will be a period of at least three months, usually from 26 December until 31 March of the following year).  Any Gift Box Vouchers not used within this time period will be cancelled and no refund or alternative vouchers will be provided.      

3.8 To redeem a Gift Box Voucher the User must present the relevant Gift Box Voucher at the selected Cineworld cinema box office (for cinema tickets only) or at the Snacks Counter (for cinema tickets, food and beverages).  On issue of the relevant cinema tickets and collection of the food and drink items the Gift Box Vouchers will be retained by us and cancelled. 
 
3.9 Gift Boxes are an offer which Cineworld may make available from time to time at its discretion. Gift Boxes are sold on a first come first served basis and, therefore, are subject to availability.  Cineworld reserves the right to refuse orders for Gift Boxes.

e-Gift Vouchers

3.10 The e-Gift Voucher is valid for use on Cineworld’s Web Site at www.cineworld.co.uk, or where pre-payment was made in Euros, only at www.cineworld.ie, as full or part payment for the purchase of cinema tickets, refreshments, merchandise and/or the Unlimited card sold on those Web Sites. e-Gift Vouchers may not be used to purchase other e-Gift Vouchers or Gift Cards or to make purchases in any Cineworld cinemas or on the Cineworld phone booking service.

3.11 You may give the e-Gift Voucher to anyone else to use. Please make sure that you and/or they keep the e-Gift Voucher safe as anyone who has access to the e-Gift Voucher prepaid code and PIN ("the User") will be able to redeem it. 

3.12 Where the e-Gift Voucher is less than the total Transaction Value, the User will be required to make up the difference in price by making an online payment using a debit, credit or charge card (but not another e-Gift Voucher or Gift Card).

3.13 The e-Gift Voucher shall be valid for 12 months from the date of the last transaction made (the "Validity Period").  Any balance unused in this 12 month period will be cancelled and no refund will be given.  

3.14 When you use the e-Gift Voucher the amount of the Transaction Value will be deducted from the balance on the e-Gift Voucher. The remaining e-Gift Voucher balance will be displayed on screen and can be checked online at www.cineworld.co.uk/giftcards.

Gift Cards, Gift Boxes and e-Gift Vouchers

3.15 When a Gift Card or e-Gift Voucher is used to make a purchase online, the User will need to present either (i) their printed e-ticket and/or concessions voucher, (ii) the booking reference issued in the email from Cineworld confirming completion of the online transaction or (iii) the payment card used (if any) in connection with such online purchase to collect their cinema tickets, merchandise, food or beverages in their chosen Cineworld cinema.

3.16 Gift Cards, Gift Box Vouchers and e-Gift Vouchers may not be exchanged for cash.

3.17 Defaced, illegible, or photocopied Gift Cards or Gift Box Vouchers will not be accepted.

3.18 Gift Cards, Gift Box Vouchers and e-Gift Vouchers cannot be used to purchase cinema tickets through the Cineworld phone booking service.

3.19 The Gift Card, Gift Box Vouchers or e-Gift Voucher does not entitle the User to preferential treatment over other Cineworld customers for the purchase of cinema tickets, merchandise, food and beverages and/or the Unlimited card, access to cinemas or otherwise.

3.20 The Gift Card, Gift Box Vouchers or e-Gift Voucher does not entitle you to any credit or other form of financial accommodation.

3.21 Other taxes or costs may exist in relation to the Gift Card, Gift Box Vouchers or e-Gift Voucher that are not imposed by us.

3.22 The number, location and availability of Cineworld cinemas in any area are subject to change. A list of current Cineworld cinemas is available from www.cineworld.com or on written request to the Customer Services Department enclosing a stamped self-addressed envelope.

Cancellation Rights

4.1 You may cancel the Gift Card, Gift Box or e-Gift Voucher during the "Cancellation Period",which commences on the date of purchase and ends on the earlier of:
(a) fourteen calendar days from (and including) the day after the date on which you receive our email confirming acceptance of your order; or
(b) the date on which the Gift Card, and of the Gift Box Vouchers or e-Gift Voucher is used.

4.2 If you wish to cancel a Gift Card or Gift Box, please send it by registered post to the Customer Services Department enclosing the Gift Card or Gift Box with your request to cancel. If you wish to cancel an e-Gift Voucher please write to, email or call the Customer Services Department stating the e-Gift Voucher code and your wish to cancel.  Once the Cancellation Period has expired you will not be able to cancel the Gift Card, Gift Box or e-Gift Voucher or claim a refund of the value of the Gift Card, Gift Box or e-Gift Voucher.  You will be responsible for the cost of returning the Gift Card, Gift Box or e-Gift Voucher to us.

Defective Cards

5.1 If the Gift Card is defective, you must return it to the Customer Services Department as soon as possible for a free replacement. If the e-Gift Voucher code does not work, you must contact the Customer Services Department by phone or email as soon as possible so the e-Gift Voucher code can be cancelled and a new e-Gift Voucher code may be issued to you.  Our liability in such cases is limited to replacement of the defective Gift Card or issue of a new e-Gift Voucher code to the same value of the outstanding balance on the original Gift Card or e-Gift Voucher at the time of replacement.

Questions And Complaints

6.1 Any questions or complaints you may have in relation to the Gift Card, Gift Box Vouchers or e-Gift Voucher should be directed to the Customer Services Department.

6.2 No other out of court complaint or redress system or compensation scheme exists in relation to the Gift Card, Gift Box or e-Gift Voucher.

Liability

7.1 Except as expressly provided in the Conditions, all warranties, conditions or other terms in favour of you or the User implied by Statute or common law are excluded to the fullest extent permitted by law.

7.2 Nothing in the Conditions is intended nor shall it be construed to limit our liability for fraud or death or for personal injury caused by our negligence.

7.3 We shall in no circumstances be liable if one or several Cineworld cinemas are closed permanently or temporarily, for whatever reason or if a particular film or item of merchandise, food or beverage is not available for whatever reason.

7.4 We shall not be liable to you or the User by reason of any failure or delay in performing any of our obligations in relation to the Gift Card, Gift Box, Gift Box Vouchers or e-Gift Voucher under the Conditions if the failure or delay was due to any cause beyond our reasonable control.

7.5 We shall not be liable to you or the User in respect of any indirect or consequential loss, damage, costs or expenses or other claims for consequential compensation whatsoever which arise out of or in connection with the Gift Card, Gift Box, Gift Box Vouchers or e-Gift Voucher.

7.6 Our liability to you or the User shall not exceed the amount paid by you for the Gift Card, Gift Box or e-Gift Voucher.

Information Provided

8.1 You must ensure that the information you provide ("Personal Information") is accurate and complete. You acknowledge that Cineworld is entitled to handle any personal information that you Supply when purchasing a Gift Card, Gift Box or e-Gift Voucher in accordance with our Privacy Policy on our Web Site, which forms part of these Conditions.   

Invalidity/Unenforceability

If any part of the Conditions is found by a court or any competent authority to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Conditions which shall continue to be valid and enforceable to the fullest extent permitted by law.

Governing Law And Jurisdiction

10.1 We will only write and communicate with you in English.

10.2 English law governs these Conditions and all aspects of our relationship, unless your address you give us when purchasing the Gift Card, Gift Box or e-Gift Voucher is in Scotland, when Scottish law applies or in Ireland, when Irish law applies.

Status

11.1 Cineworld Cinemas Limited (company registered number 01915767, registered office 7th Floor, 90 High Holborn, London WC1V 6XX) operates cinemas in the United Kingdom and the Channel Islands.

11.2 Adelphi Carlton Limited, trading as Cineworld Cinemas (registered number 7640, registered office 84 Northumberland Road, Ballsbridge, Dublin 4) operates cinemas in Ireland.
Issue 11/12