Frequently Asked Questions

Top questions asked by our customers

Can I use Orange/EE Wednesday codes when booking on your website?

  • No, Orange/EE 2-for-1 codes must be redeemed at box office on a Wednesday for a same-day performance only.

Why can’t I see more film time information?

  • Our website updates its Film Times every Tuesday afternoon so check back each Tuesday to book for the up-coming weekend and following week.

Can I Change or Cancel my booking?

  • Please contact us on 0871 200 2000*
    – Please ensure you have your booking reference or the credit card number you booked with available where possible.
    Unlimited customers please call our Unlimited Card Helpline on 0844 372 3445** to make any changes to your booking.

I’ve Lost something at the Cinema

  • We’ll do our very best to reunite you with it. Please call 0871 200 2000*

My Unlimited Card won’t allow me to make a booking?

  • Please call the dedicated Unlimited Card Helpline on 0844 372 3445** who will happily check your account.

*10 pence per minute from a BT landline, mobile and other providers may vary
**5 pence per minute from a BT landline, mobile and other providers may vary


Bookings

 

How do I find a film online?

If you can’t find what you are looking for, why not try using the Search bar on the top right hand corner of the Cineworld home page. Simply type in the film you wish to see or the cinema you wish to go to and then select the search icon to the right of the search box to go to the relevant page. The search box can also be used to search for specific actors, so if you don’t know the name of the film simply type in the name of one of the actors appearing in the film and then click on the search icon.

If you are struggling to find the film that you are looking for from a long list of films, try the filter function. From the ‘what’s on page’ use the list of filter tick boxes in the right hand side column under the heading ‘refine films and showtimes by:’ when you have selected the filter or filters you require click on the ‘filter’ icon at the bottom of the right hand side column, and the list of films will be amended to reflect your preferences. Performances can be filtered by date, genre, seating type and screening type (e.g. 3D, 2D, Subtitled or Movies for Juniors performances). There is also a filter for special screenings such as opera, theatre, sport, comedy and music.

How do I book a ticket in advance?

The Cineworld Cinemas Advance Booking Service is a system linking you with the Box Office in real time via www.cineworld.com.

It is open 24 hours a day via the internet and the phone on 0871 200 2000 (only 10 pence per minute from a BT landline, mobile and other providers may vary). To make your booking, have your credit, debit or charge card ready and follow the instructions. It has been designed to be simple to use but the following information may help you further.
It is possible to book tickets using the ‘quick book’ engine at the top of the Cineworld home page at www.cineworld.com. The quick book process is simple and easy to use:

  1. Choose your cinema
  2. Select the film you wish to see from the drop down list
  3. Select the date and the performance time 
  4. You can book up to 50 seats per transaction

What methods of payment do you accept?

The following cards are accepted: Visa/Delta, Maestro/Switch, American Express and MasterCard. Your account will be debited with the reference  Cineworld.co.uk.  You can also pay for tickets booked online using a Cineworld Gift Card, an e-Gift Card or in some cases a promotional code (subject to entitlement and availability).  Just enter your Gift Card, e-Gift Card and PIN number or promotional code when prompted at the payment stage.  You will also need to insert details of a credit/debit/charge card to complete the transaction (even if you have paid for the transaction in full using a Gift Card, e-Gift Card or promotional code), as we need details of your payment card to help us identify and manage your booking.  No charge will be made to your payment card where you are paying for the transaction in full using a Gift Card, e-Gift Card or promotional code.
NB. SOLO and Visa Electron cards are not accepted. Gift Cards, e-Gift Cards and promotional codes may not be used to pay for tickets booked via the Cineworld Phone Booking Service.

How do I know if my booking is confirmed?

Online
When making a booking using the Cineworld Online Advance Booking Service, you are required to provide a valid e-mail address. A confirmation email will then be sent to the email address provided with details of your booking and instructions on how to collect your tickets.
To see if your booking has been successful, simply check your email inbox or use the ‘Check My Booking’ engine on www.cineworld.comcheckbooking and follow the instructions.
NB. Our Telephone Booking Operators are not able to provide information on bookings made using the Cineworld Online Advance Booking Service.

Telephone Booking
Once you have completed the process through our automated telephone booking line or with an operator you will receive a confirmation code at the end of the transaction.

Do you charge a Booking fee?

No. Cineworld have removed all booking fees until further notice.

Is it safe to use my credit, debit or charge card to purchase Advance Booking Tickets?

Online Booking
Yes. We process your payment via a secure page. You will see 'https' in the URL and a security padlock either at the top or bottom of our payment screen. This means you have accessed a secure area.

All transaction details - including customer name and payment card details - are encrypted using SSL ("Secure Sockets Layer") for maximum security.
Further, banking details are never transmitted in clear text through the Cineworld booking system.

Cineworld Cinemas respects the privacy of its customers. The personal information of customers using the Online Advance Booking service is strictly confidential and used exclusively by Cineworld (and our agents), unless you agree otherwise, to process ticket purchases and to better understand our visitors' use of the site.

Cineworld customer details are retained by us (and our agents) only for the purposes of the booking transaction and are not sold or otherwise transferred outside the company without your prior consent.  Please refer to our Privacy Policy for further details.

Telephone Booking
When making a phone booking, your card details are recorded during the call and directly passed across a secure network to the server at the cinema and stored securely on site. No payment card security codes are retained by our telephone booking provider.

How do I collect my tickets?

Collect in cinema
Your tickets are available at your chosen cinema for collection as soon as the booking has been confirmed, and remain available until the start of the selected performance.

All Cineworld Cinemas are equipped with Advance Booking ticket collection points (ATMs). Simply take the payment card you used to make your booking with you to collect your ticket/s from the ATM in the cinema foyer or at any cinema till point. We only need your payment card to find your tickets; there will be no further charge made to your card.

We have tried to ensure we have enough ticket machines.  However, if there is a very long queue you can pick up your ticket from any till point.

e-ticketing

Book your tickets online as usual and your confirmation email will contain a QR code. If you show this QR code on your mobile screen or on a print out at drop-box (where your tickets get torn on the way into the screen), a team member will scan your code and you, along with anyone else included in your booking can walk straight into your screening. If you have Passbook on your iPhone you can save your e-ticket to your Passbook app. You may still collect printed tickets before your screening at the counter or kiosks if you prefer. If you do so, your e-ticket / QR code will no longer work and you will need to use the collected tickets to access your film. Unfortunately the technology is not up to speed to work with the Unlimited system. We are working on a fix and hope to be able to offer e-tickets for our Unlimited members as soon as possible.

Please note:

To make the most of your booking, we suggest that you collect your tickets 20 minutes before the performance commences. Tickets not collected from the cinema box office/till point/ATM or e-tickets not presented for entry to the relevant cinema auditorium 10 minutes after the performance time has started will be cancelled.  Tickets booked online using an Unlimited Card must be collected at the cinema at least 20 minutes before the advertised screening time on the day of performance otherwise we may release the ticket for general sale.

If you have purchased a concession/student ticket or booked a ticket online using your Unlimited Card, please ensure that you bring your proof of entitlement/Unlimited Card with you to the cinema as you may be required to produce it on entry to the cinema.

I want to book a ticket for a date that isn't displayed

Cineworld's film performance listings are usually updated on a Tuesday for the proceeding 7 to 9 days. Blockbuster films, one day specials and other large events may be available to advance book more than 7 days in advance.

Can I edit my booking? For example to change a date or add/delete tickets

Cineworld is unable to alter existing bookings. However, you can make another booking and Cineworld Customer Services Team will issue you with a refund for the initial booking. Please contact our Customer Service Team on 0871 200 2000 once you have rebooked.

Can I cancel my booking?

Cineworld have a non-refundable ticket policy.

Can I get a discount on group bookings?

Customers booking up to 50 tickets will receive 1 free ticket for every 10 tickets purchased online or at the cinema. Just select the quantity of tickets you require and the discount will be applied automatically. This offer excludes tickets for D-Box and IMAX performances.

What forms of I.D. do you accept to admit for '15' and '18' rated films?

Our staff are legally required to ask for proof that you are old enough to watch an age restricted film if they have any doubt. In order to prove your age we require official I.D. that includes a photo and date of birth such as a passport or driver's license. We also accept the CitizenCard and Young Scot Card, apply for yours online.

Ticket Types and Prices

Ticket prices

Ticket prices are displayed on each cinema’s page. Our prices vary depending on the day and time of the performance, the format of the screening, seating type and from one cinema to another. Weekend prices apply on bank holidays. When booking online you will be asked to choose between different ticket types (e.g. adult, child, Student).

Up to what age can I buy a child ticket?

Children up to and including the age of 14 can use child tickets. 15 to 17 year olds are charged as a student price (proof of age may be required). 18 years and above should purchase adult or student tickets (proof of student status will be required).

Age Categories for Cineworld Cinemas Tickets

Ticket typeAge restriction where applicableID required
Babes In Arms* Free for infants under 18 months old. ID not required
Children Up to 14 years old Proof of age may be requested
Students 15 to 17 years old Proof of age may be requested
Students 18+ NUS Card Or Local College ID
Senior Citizen   Senior Card Senior bus pass / Freedom pass, State pension letter.
Adult 18 years and over Proof of age may be requested
Family (4 persons) 2 Child + 2 Non-child (adult/senior/NUS 18+) or 3 Child + 1 Non-child Proof of age may be requested

* Babes In Arms means any child under 18 months of age. Children aged 18 months+ will need to pay the full child price. We are happy to admit Babes In Arms into a morning or afternoon performance with a U, PG or 12A certification.

In order to participate in the family ticket deal, all customers must watch the same film.

Can I take my baby to the cinema?

We are happy to admit Babes In Arms into a morning or afternoon performance with a U, PG or 12A certification.

What are Movies for Juniors?

At 10am on Saturday and Sunday mornings, selected cinemas offer special screenings with pre-show entertainment for our younger customers. These screenings are an ideal way to introduce your children to the movies at a bargain price: 2D screenings are priced at £1.50 per ticket, 3D screenings are £3.00 and enjoy a 10% discount when you book with mycinewold.  Each adult must be accompanied by a child. Available at all Cineworld cinemas except our West End sites (Cineworld Chelsea, Cineworld Haymarket, Cineworld Fulham Road and Cineworld Shaftesbury Avenue). Cineworld also offer subtitled Movies for Juniors performances at selected cinemas. For more information, please visit our blog.  

What are Early Birds?

Discounted ticket prices at selected Cineworld Cinemas for performances early in the day.

What is Bargain Tuesday?

Cineworld is proud to offer our Bargain Tuesdays screening program. Every Tuesday at selected Cineworld cinemas, every ticket for every film (excluding alternative content and 3D, IMAX and D-Box uplifts) is offered at a discounted rate to offer you the best value on your night at the movies.  

Do you participate in Orange/EE Wednesdays?

Cineworld, in conjunction with Orange/EE, offer customers the '241 deal'. Orange/EE customers need to text the word 'FILM' to '241' on their mobile phone. Orange/EE will send them a code via text message. When purchasing a ticket in the cinema, the customer will need to show the staff member their phone and text message to receive their free ticket. Additional charges for 3D, IMAX and D-Box still apply to each customer and are not covered by the Orange/EE 241 deal offer.  Forwarded messages from other phones will not be accepted. Only original text messages are valid. This offer is not valid for tickets for Alternative Content screenings.     
NB. Customers need to produce their mobile phone to participate. Customers cannot book via the Cineworld Advance Booking Service for this offer.
All cinemas participate with the exception of Cineworld Dublin and Jersey.

What is a family ticket?

A family ticket comes in combinations of 4 tickets, which should include at least one (1) adult, two (2) children with the fourth ticket being either an adult or a child ticket. By booking a family ticket you will get a discount on the total price. A family ticket is cheaper than four tickets purchased  individually.

In order to participate in the family ticket deal, all customers must watch the same film.  Family tickets are available in all Cineworld Cinemas (except The Screening Rooms, Cheltenham).

What is D-Box?

D-Box is a motion generating system built into special seats.  Motion effects are specially programmed for each film and are synchronised perfectly with the on-screen action to enhance the viewing experience.  
D-BOX WARNING AND DISCLAIMER - PLEASE READ

The D-BOX motion-enabled seats may be harmful to women who are pregnant, persons with heart conditions, the elderly, persons with back, head or neck conditions or injuries, those with other pre-existing medical conditions, or those with a weak or nervous disposition. The D-BOX motion-enabled seats should not be used by such persons unless they have first obtained their doctor's approval to do so.

The D-BOX motion-enabled seats should not be used by children under the age of ten years old without parental supervision. Booster seats must not be used on the D-Box motion-enabled seats.

Hot drinks must not be consumed or held whilst using the D-BOX motion-enabled seats.

Neither D-BOX Technologies Inc. nor Cineworld Cinemas Limited shall be liable for physical injury or damage to property, in either case arising from or in any way connected with the use of the D-BOX motion-enabled seats, save as caused by its own negligence.

Performance Types

What are VIP screenings?

A glass box with privately controlled sound system and between 12 - 20 seats. This is reserved seating and only available at selected Cineworld Cinemas.

What do you mean by Event Cinema screenings?

Opera, Ballet, Concerts, Live Sport etc.

What are the current film classifications?

Cineworld will not admit a customer into a film that does not look the correct age for the film certification. Cineworld reserves the right to challenge a customer on this issue, as it is not just Cineworld policy, but also the law. Customers maybe asked to provide proof of age in the form of a birth certificate, passport or bus pass that displays the customer's date of birth. Please note that cinemas will not accept a birth cirtificate as ID without accompanying photographic ID. We accept the following forms of photographic evidence as proof of age: driving licence; passport (original or photocopied); photo card bus pass; photographic Young Person's Rail Card; birth certificate (original or photocopied); school pass, bus pass etc; Citizen Card and Validate UK card.

Film Classifications

(U) Universal

It is impossible to predict what might upset any particular child. But a 'U' film should be suitable for audiences aged four years and over. 'U' films should be set within a positive moral framework and should offer reassuring counterbalances to any violence, threat or horror.

(PG) Parental Guidance

Unaccompanied children of any age may watch. A 'PG' film should not disturb a child aged around eight or older. However, parents are advised to consider whether the content may upset younger or more sensitive children.

(12A) 12A

No-one younger than 12 may see a '12A' film in a cinema unless accompanied by an adult. Responsibility for allowing under-12s to view lies with the accompanying or supervising adult.

(15) 15

No-one younger than 15 may see a '15' film in a cinema.

(18) 18

No-one younger than 18 may see an '18' film in a cinema.

Go to www.bbfc.co.uk for further details

Disabled Access

I need to book a ticket for a wheelchair user - how do I do that?

Please contact our Disability and Accessibility Helpline on 0800 188 4044 between 10am - 10pm.

Do you accept CEA cards (Cinema Exhibitions Association)?

Yes. Any customer who receives DLA (disability living allowance) is eligible to apply for a CEA card. This card will grant their accompanying carer a free ticket. For more information and application forms customers can access the website at www.ceacard.co.uk

At Cineworld Cinemas, we are committed to offering maximum accessibility and we strive to provide facilities that meet the requirements of all our customers.

The Cinema Exhibitors' Association Card (CEA card) helps us to ensure that reasonable support is made available to you. If you require a carer, simply apply for your CEA card from www.ceacard.co.uk. Your 'CEA card' will entitle your accompanying carer to a free seat. This policy is valid at all times.

An administration fee is payable to process the application and proof of DLA will be required.

Which of our cinemas has less than full wheelchair access?

We are committed to providing wheelchair access at all our cinemas where possible. The majority of our cinemas have full or restricted disabled toilets access.

The following list shows which of our cinemas have less than full wheelchair access or restricted access to certain screens. Please contact our dedicated Disability and Accessibility helpline on 0800 108 4044 to obtain more specific information.

  • Fulham Road
  • Hammersmith
  • Shaftesbury Avenue
  • Crawley
  • Restricted access to the Café Bar: Harlow
  • No wheelchair access to the cinema: Chelsea and Haymarket

In addition we have the following facilities:

  • Automatic front doors are available at certain cinemas
  • Disabled parking spaces and foyer seating are available at certain cinemas

What are Autism Friendly Screenings?

These are special performances of recently released films which have subtle changes to the cinema environment that means people who have sensory differences may have a more positive experience than they would in a traditional cinema setting. Changes include the lights being kept on at a low level, the sound being turned down and there are no trailers or advertisements - just the film. For more information on these screenings please visit the Dimensions website.

How do I book for an Autism Friendly screening?

To book tickets for one of these performances please read our blog article, which also includes full details on where and when these screenings are taking place.

Online Purchases of Retail Items Offer (only available at certain cinemas)

How do I order food & drink online?

Orders for food and drink are made as part of the ticket booking process. Just book your cinema tickets using the ‘quick book’ engine at the top of the Cineworld home page at www.cineworld.com.  You will then automatically be taken through to the Food & Drink section where you can select from the products available to purchase.  You can also order your 3D glasses online in the same way, just make your selection on the ticket booking page.  Have your payment card or Cineworld Gift Card/e-Gift Card ready and follow the instructions on screen.  

It is not possible to order food and drink items via the Cineworld phone booking service.  

How do I know if my order for food & drink is confirmed?

When making a booking using the Cineworld Online Advance Booking Service, you are required to provide a valid e-mail address. A confirmation email with a pdf attachment will then be sent to the email address provided.  The attachment will contain your e-ticket/summary of tickets booked and a separate ‘Concessions Voucher’ which will list all of your selected food and drink items, together with instructions on how to collect your food & drink.

NB. Our Telephone Booking Operators are not able to provide information on bookings made using the Cineworld Online Advance Booking Service.

How do I collect my food & drink from when I arrive at the cinema?

Just print off the Concessions Voucher at home or bring your QR code (where e-ticketing is available) on your mobile phone and present it at the Snacks Counter of your selected Cineworld cinema to collect your food and drink items.  Please ensure you leave enough time to collect your items as we are not offering a dedicated collection point for our online customers during the trial stage of the online retail booking offer.  We would welcome your feedback on this trial, please share your thoughts and suggestions with our cinema staff or the Cineworld customer services team.       What do I do if I forget to bring my Concessions Voucher to the cinema?

If you don’t have your Concessions Voucher with you, you may collect your food and drink items by presenting either (i) the booking reference detailed at the top of the Concessions Voucher, or (ii) the payment card used to place the order.  

What do I do if I change my mind about the food & drink products I purchased online?

You may cancel your order for food & drink during the "Cancellation Period" which starts on the date of your purchase and ends 14 days from the date after the day on which you receive the email confirmation of your order, provided that the Concessions Voucher has not been used.

If you wish to cancel your order, please contact our Customer Services Department on 0871 200 2000 (1520 880 444 if calling from Ireland), via email at: customer.services@cineworld.co.uk or write to us at Power Road Studios, Power Road, Chiswick, London W4 5RP stating the booking reference detailed on the Concessions Voucher.  Once the Cancellation Period has expired you will not be able to cancel your purchase or claim a refund of the value of the concessions voucher.

Please note that requests to change the food and drink items listed on your Concessions Voucher will not be accepted at the Snacks Counter or otherwise in cinema. 

What are my options if the items I ordered are not available when I get to the cinema?

Cineworld will endeavour to supply all food and drink items specified on your order, but we reserve the right to substitute the items with alternative products of an equivalent or greater value where not available.  Alternatively, you may hold on to your Concessions Voucher and redeem it at a later date (provided you do so within 3 months of the date of purchase). 

What happens if I get to the cinema late and I don’t have time to get my food & drink?

You can collect your food & drink items at any time within 3 months of the date of purchase.  However, please make sure that you remember to redeem your Concessions Voucher, as any food and drink items included on the Concessions Voucher which are not collected within that 3 month period will be cancelled and no refund will be given. 

Can anyone collect the food & drink using the Concessions Vouchers or does it have to be the person who bought them?

Anyone can collect them so long as they have either (i) the printed Concessions Voucher or (ii) the booking reference, or (iii) the payment card used to place the order for the food & drink. So, please remember to keep the Concessions Voucher/booking reference safe, as we will not provide additional items or replacement vouchers if you lose your Concessions Voucher or it is used by someone else without your permission.

Can I order 3D Glasses online?

Yes.  You can order your 3D glasses online. Just select the number of pairs of glasses you would like to buy on the ticket booking page, add them to your order for tickets.  The price for the 3D Glasses will be added to the price of the tickets and other items of your online booking.  All other steps for confirming and collecting your 3D Glasses are the same as for food and drink (please see FAQs above). If you change your mind about your order for your 3D Glasses, you may cancel it in line with the time periods and process set out in the above FAQ “What do I do if I change my mind about the food & drink products I purchased online?”.  

Unlimited

What are the benefits of the Unlimited card?

Put simply, the benefit is unlimited cinema. You can use your card to watch films at Cineworld Cinemas as often as you like. But that’s not all…

Offers and Extras

Unlimited cardholders get 10% of all in-cinema food and drink purchases at all times*.

Regular Unlimited-only email newsletters updating you on the latest releases, exclusive Unlimited cardholder offers/competitions.

Invitations to Cineworld Exclusive advance screenings.

You can watch a film in our VIP seating area in our participating cinemas (currently Ashton-Under-Lyne, Castleford, Chichester, High Wycombe, Jersey, Wandsworth and The O2) for just £2 extra*. Simply get your ticket (and pay your £2 uplift) at the participating cinema on the day of the performance (tickets not available in advance/online), but get there early as they are subject to availability**. 

Premium Unlimited - continue your membership after the first year and we’ll upgrade you to the Premium Unlimited card at no extra cost.  The Premium Unlimited card comes with exclusive offers*, including:

  • a massive 25% off food and drink on every visit
  • unlimited 3D movies (without paying anything extra)
  • your new, distinctive black Premium Unlimited card.

Recommend a Friend - Recommend the Unlimited card to a friend and get one month free. You can recommend up to 12 of your friends. For every friend that signs up you will both receive one month's free membership. Recommend 12 friends and you get a full year of free Unlimited cinema! Click here to recommend a friend.
* Until further notice, retail discounts available in cinema only and on production of a valid card. Maximum discount on Starbucks products is 10%. Minimum 12 month subscription. 3D uplifts payable for standard membership. IMAX, D-Box and Alternative Content uplifts payable. 3D glasses and VIP/Delux seating excluded.

**Terms and conditions apply

How do I apply for an Unlimited card online?

Becoming a Cineworld Unlimited cardholder couldn't be easier using our online application process. Visit this our unlimited section find out what you need to get started.

What do you need to have with you before you start the application process?

  • A recent passport size digital photo of yourself
  • The ability to make a payment by debit or credit card
  • Your bank details if you wish to go for the monthly plan which is paid for by direct debit.

What do I pay for when I go through the online application process?

If you selected the monthly plan option you will need to firstly pay for the first month of card usage by debit or credit card. You will also need to supply your bank details to enable us to set up your monthly direct debit.

Your Unlimited Membership will commence immediately with your first month's payment by debit/credit card also processed straight away. The second payment will be taken by direct debit one month after you sign up and then continue on a monthly basis thereafter for as long as you remain an Unlimited customer.

If you have selected the annual plan version you will need to pay for the year in advance using a debit or credit card.

Can someone else pay for my Unlimited card for the online application process?

Yes, it is possible for someone else to pay for your Unlimited card. There are two alternatives, depending on whether you choose the monthly or year in advance option.

Year in advance: the payer can enter their debit or credit card details in the payment details section.

Monthly plan: You will need to indicate in the tick box (under the Date of birth question) of the About you page that someone else will be paying your direct debit. The payer can then enter their debit or credit card details on the Payment details page, and also enter their bank account details needed to set up the direct debit, which will start from the second month of your subscription. The payer will receive a separate email confirming their payment details, which will also summarise the information about you. They will also receive an email before the first direct debit is taken from their bank account, to let them know that the direct debit has been set up.

How do I get a recent passport sized photograph?

The customer's photograph is printed on the Unlimited card so that cinema staff can check that the person who is using the card is definitely the cardholder.

The easiest way to get the right type of photograph of yourself is to use a mobile phone camera.

Simply choose a well lit area with a light background and take a photo of your head so that it fills the screen with a little of your shoulders visible.

How do I upload a photo from my mobile phone?

You will need to move the picture file onto the computer you are using to apply online for an Unlimited card. This will vary depending on the camera phone you are using but can be done by Bluetooth or emailed from your phone. The most important point to remember is that the picture file must be saved in JPEG format - with a .jpg file name extension. If this format is not the default on your camera phone you will need to save the picture file as a JPEG and rename it to include “.jpg” at the end.

The photograph is a very important part of the application process - cinema staff need to be able to recognise that you are the Unlimited cardholder when they ask to see your card.

It is your responsibility to provide a photograph that is a good likeness of you. If cinema staff cannot recognise you in the card picture you will need to contact the Unlimited helpdesk in order to update your photograph before you can use the card.

Important things to consider when uploading your photograph

(a) Photographs should be in colour
(b) Maximum file size of 1Mb with a sharp/in-focus image (min resolution 171 x 230 pixels)
(c) Photograph must be of the applicant only
(d) Size should be no smaller than 40 x 30mm
(e) Photograph must be portrait (tall) format
(f) Photograph must be taken with a light background in a well lit area
(g) Photograph must be saved in JPEG format, with a .jpg file extension. E.g. myphoto.jpg"

What do I do if I get stuck half way through the online application process?

Contact the Unlimited helpline team on 0844 372 3445. They will try to help you through the part of the online application form that you feel unsure about.

How long does it take before I get an Unlimited card to use in the cinema?

It should take no longer than two weeks to receive your Unlimited card by post, as long as all your details were submitted correctly.

Can I start watching films at cinemas before my card arrives?

Yes you can! Just print out your confirmation page or confirmation email or take your smartphone with you to teh cinema and present your temporary number at the box office. The confirmation page/email details your unlimited temporary pass number and payment confirmation and must be presented along with one other additional form of identification. If you have chosen to receive your temporary pass by SMS, simply take your phone to the cinema with a photo ID.

Who do I contact if my Unlimited card does not arrive?

If you have not received your Unlimited card after two weeks please call the Unlimited helpline on 0844 372 3445.

Can I sign up for an Unlimited card if I am under 18 years?

Yes, you can but payment of your account must be made by someone over the age of 18 years or must be paid in full.  If you are under 18 please tell us when applying for your Unlimited card so that we can ensure that only age-appropriate Unlimited communications are sent to you.  

What do I do if I change my address before my card arrives?

Please contact the Unlimited helpline on 0844 372 3445.

Which cinemas do I need a West End Unlimited Card to access?

West End Cineworld Cinema sites are Haymarket, Shaftesbury Avenue, Fulham Road and Chelsea. All other sites can be accessed with a regular non-West End Unlimited Card.

We are currently offering non-West End Unlimited cardholders the opportunity to see a film in our West End cinemas by paying an uplift of just £2. Tickets are only available for purchase at the participating cinema on the day of the performance and are subject to availability.  Unlimited Terms and Conditions  (including the Terms of current Unlimited offers and discounts) apply. 

How can I cancel my card?

Please re-read the Terms & Conditions to establish whether you believe you are within your right to cancel your contract. If you believe that to be so, please call the Unlimited Helpsdesk on 0844 372 3445

Can I advance book online?

Yes, Cineworld is currently offering advance online booking for all Unlimited customers for all Cineworld cinemas (although currently not available for temporary pass holders).

All you need to do is register with mycineworld, enter your Unlimited card number and then just make your bookings online through your mycineworld account. Please ensure that you bring your Unlimited card with you to the cinema as each Unlimited customer for whom a ticket has been booked must present their Unlimited card at the ticket check point. Any customer who is unable to produce a valid Unlimited card may be refused admission.

Please note that not all ticket types may be booked online eg. Unlimited cardholders wishing to take advantage of the offers of (i) £2 uplift for VIP seating or (ii) £2 uplift for Non-West End Unlimited cardholders to watch a film in a West End Cinema, will not be able to advance book for these ticket types as they are only available from the participating cinemas on the day of the performance.

What films can I advance book?

You can advance book for any film that is available for booking on your local cinema's homepage. Please note, Unlimited cardholders wishing to take advantage of the offers of (i) £2 uplift for VIP seating or (ii) £2 uplift for Non-West End Unlimited cardholders to watch a film in a West End Cinema, will not be able to advance book for these ticket types as they are only available from the participating cinemas on the day of the performance.   

Can I advance book at the box office?

No, you can only advance book online. However, tickets can be obtained in advance at the box office for exclusive Unlimited screenings and discounted Alternative Content tickets e.g. Opera, Concerts, Live Sports etc.

How many movies can I advance book?

You can only book one ticket per Unlimited Card online at any time and no further online ticket booking may be made using that Unlimited Card until the screening to which the existing booking relates has come to an end. You can however book as many discounted Alternative Content screenings as you like - such as Opera, Concerts, Live Sport etc.

You may also book tickets for your friends and family for the same screening as part of the same transaction at standard prices for the relevant performance (less the mycineworld discount being offered at the time of booking (if any)). You may also include ticket bookings for the same screening for other Unlimited customers as part of your booking, but please ensure that you have obtained their permission in advance.

Can I change an advance booking that I have already made?

Cineworld is unable to alter existing bookings, but we will be happy to cancel your booking and allow you to rebook for another performance, provided you have not already collected your tickets from the cinema.. Please contact our Unlimited Helpdesk team on 0844 372 3445 with your booking reference and Unlimited Card. Please note special rules apply:

  • Only the person who made the original booking may cancel it.
  • Cancellations can be made up to 20 minutes before the performance start time, we will not be able to process any cancellations after this time.
  • Cancellations cannot be made once the tickets have been collected from the cinema.

Who can cancel an advance booking that has been made?

Only the Unlimited card holder who made the initial booking is allowed to cancel it.

Can a 'part' booking be changed - i.e. I have booked 3 Unlimited tickets, but only one of them I need to change?

Cineworld is unable to alter existing bookings, therefore you will have to cancel the whole booking and rebook for the whole party. Please note, only the Unlimited card holder who made the initial booking is allowed to cancel it.

Are there any additional charges for 3D, IMAX and D-Box performances?

Customers who hold a red Unlimited card will need to pay the uplift for 3D performances. 3D uplifts are currently free for our Black Premium card holders*. Uplift payments are also required for IMAX and D-Box at the standard rates applicable on the date of the performance (which may vary from cinema to cinema and may be changed by Cineworld without notice from time to time):
Please refer to your local cinema's Prices page for more complete pricing information.
*Until further notice.

Can I collect my advance booking tickets from the automated ticket machine?

Yes, you can collect your tickets on the day of the performance, either from the automatic ticket collection machines or from any till point within the cinema. Please note, you will need your booking reference or the credit/debit card number used to make the booking. Also, all Unlimited cards must be presented at the ticket check point. Any customer who is unable to produce a valid Unlimited card may be refused admission.

Please note, you will not be able to cancel your advance booking once you have collected your tickets from the cinema.

When can I collect my advance booking tickets?

Your tickets are only available for collection on the day of the performance.

What do I need to collect the tickets?

You will need your booking reference or the credit/debit/charge card number used to make the booking. Please note all Unlimited cards must be presented at the ticket check point. Any customer who is unable to produce a valid Unlimited card may be refused admission.

mycineworld

What is mycineworld?

mycineworld gives you access to some fantastic deals and offers as well as an easier online process to book your tickets.

What do I get with mycineworld?

We are constantly evolving mycineworld.  Our current offerings include:

  • Cheaper tickets online at all of our cinemas – currently 10% off all regular ticket prices!*
  • Faster ticket bookings and gift card purchase
  • Secure payment card storage to make your booking quicker and easier 
  • Access to your booking history
  • Newsletters and offers that we think are relevant to you
  • Exclusive competitions and offers
  • Advance online booking for Unlimited card holders


Click here for more info on our membership benefits or here to register.
 

*Until further notice. Terms apply.

How do I register to mycineworld?

Follow this link to create a mycineworld account. The more information you give us the more benefits we can give you:

  • Fill in your details so we can offer you a discount (currently 10%!*) on all ticket prices and pre-populate your personal info to make your ticket bookings faster
  • Let us know about your favourite cinemas so we can send you the film times email and give you quicker access to your local Cineworld
  • Choose the newsletters you want to receive
  • Let us know about your favourite film genres so we can personalise your Cineworld experience


*Until further notice. Terms apply.

When do I receive the mycineworld newsletters?

The film times email is usually sent every week on a Wednesday.

The Unlimited digital magazine is usually sent every month

The promotions and offers emails will be sent when we have great deals and competitions that we think are relevant to you.

We care about your privacy and don't want to fill up your inbox:

  • We will only send the newsletters that you have requested and opted in for
  •  We will only send promotions and offers that we think are relevant to you
  • We will not share your details with any third party company unless you agree otherwise

Please see our Privacy Policy for more details.

How do I modify my account?

Log on to your mycineworld account to update all your details and preferences.

Once you are logged in click on My Details, My Cinemas, My Subscriptions or My Preferences in the mycineworld section located on the main menu on the homepage.

Are my personal details safe with mycineworld?

When you create your account you are asked to provide a password. At this stage no one else knows your password (not even us) so please don't share it with anyone else; we will request it to identify you every time you log in to your account.

We process your payments via a secure page. You will see 'https' in the URL and a security padlock either at the top or bottom of our payment screen. This means you have accessed a secure area.

All transaction details - including your name and credit card details - are encrypted using SSL ("Secure Sockets Layer") for maximum security.

Banking details are never transmitted in clear text through the Cineworld booking system.

Lastly, we will not share your details with any third party company unless you agree otherwise.  Please see our Privacy Policy for more details.

Is booking quicker with a mycineworld account?

Mycineworld customers can choose to store their payment card details online safely to make the ticket booking process quicker and easier.

To select this option, simply login to mycineworld during the booking process and at the payment details section, select the ticketbox which asks whether you would like your card details to be stored online.

If you subsequently want to delete or amend your card details, or to add a new card simply log on to your mycineworld account, go to “my stored cards” section and follow the instructions provided.

How do I pick up the tickets that I have booked online at the Cinema?

Collect in cinema
Your tickets are available at your chosen cinema for collection as soon as the booking has been confirmed, and remain available until the start of the selected performance.

All Cineworld Cinemas are equipped with Advance Booking ticket collection points (ATMs). Simply take the payment card you used to make your booking with you to collect your ticket/s from the ATM in the cinema foyer or at any cinema till point. We only need your payment card to find your tickets; there will be no further charge made to your card.

We have tried to ensure we have enough ticket machines. However, if there is very long queue you can pick up your tickets from any sales point.

e-ticketing
Book your tickets online as usual and your confirmation email will contain a QR code. If you show this QR code on your mobile screen or on a print out at drop-box (where your tickets get torn on the way into the screen), a team member will scan your code and you, along with anyone else included in your booking can walk straight into your screening. If you have Passbook on your iPhone you can save your e-ticket to your Passbook app. You may still collect printed tickets before your screening at the counter or kiosks if you prefer. If you do so, your e-ticket / QR code will no longer work and you will need to use the collected tickets to access your film. Unfortunately the technology is not up to speed to work with the Unlimited system. We are working on a fix and hope to be able to offer e-tickets for our Unlimited members as soon as possible.

Please note:
To make the most of your booking, we suggest that you collect your tickets 20 minutes before the performance commences. Tickets not collected from the cinema box office/till point/ATM or e-tickets not presented for entry to the relevant cinema auditorium 10 minutes after the performance time has started will be cancelled.  Tickets booked online using an Unlimited Card must be collected at the cinema at least 20 minutes before the advertised screening time on the day of performance otherwise we may release the ticket for general sale.

If you have purchased a concession/student ticket or booked a ticket online using your Unlimited Card, please ensure that you bring your proof of entitlement/Unlimited Card with you to the cinema as you may be required to produce it on entry to the cinema.

I'm an Unlimited member. Can I benefit from mycineworld?

You can be both a mycineworld member and an Unlimited Card holder. As a mycineworld member you will receive the mycineworld offers and newsletters and you will be able to use your Unlimited card to book online.

Haven't heard about the Unlimited card yet? Click here to learn more about unlimited.

If I don't have access to a computer can I benefit from the mycineworld offers?

You can log in and register to mycineworld via our iPhone or Android app and mobile site.  However, the mycineworld discount offer is not available via the phone booking line.

Are your promotions e.g. Bargain Tuesday and Movies For Juniors valid with mycineworld?

All our promotions are valid in conjunction with mycineworld.

Can I make a Group booking with mycineworld?

To make a group booking with mycineworld you just have to follow the same steps you would follow to make regular booking, the maximum amount you can book for in one transaction is 50 tickets.

Other Questions

Does www.Cineworld.co.uk use Cookies?

"Cookies" are small pieces of information that are stored by your browser on your computer. Our cookies contain information that we can use to identify you and allow us to efficiently operate the Login service. The information stored within the cookie is encoded and restricted so only Cineworld and its agents are allowed access. We will use this information to track site usage, tailor site content, and prevent service abuse.

For more information about the Cookies we use and to select which cookies you wish to allow, please visit our Cookies Policy.   

  • If you are using Internet Explorer Please note that Cookies and Javascript have to be turned on to make the most of the site
  • On Safari, Javascript has to be enabled.

Can my children go to the cinema unaccompanied?

Children under 8 years old cannot attend a screening unaccompanied (regardless of film certification). They should be accompanied by an adult aged18 years or older.

Children under 12 cannot attend a screening unaccompanied after 7pm (regardless of film certification).

Can school children visit cinemas during the day in term time?

We work closely with local Councils to do our part in not supporting truancy. Therefore, Cineworld will not admit School children into the cinema during school hours. Children who wish to visit the cinema during these hours will need to produce a letter from the school on headed paper giving us authority to admit them entry. Any child who does not produce a letter will be turned away even if they are off school for legitimate reasons. So we urge parents to ensure their child obtains a letter from the school to avoid disappointment.

Can I bring in my own food and drink?

Cineworld have a strict NO HOT FOOD OR ALCOHOL policy. We reserve the right to refuse customers entry into the screens with hot food or alcohol bought outside the premises. All our cinemas display the necessary signage, advising customers of this policy.

As a food operator we offer a wide range of drinks and snacks to satisfy our customers but also protect our cinema furnishings and customers clothing. Not all movie-goers are considerate of others in their snack choices and we have needed to set clearer guidelines on what is appropriate.

Can I smoke?

Customers are not permitted to smoke on the premises of any Cineworld cinema, this includes any form of electronic cigarette or other artificial smoking devices. Cineworld reserves the right to require any person or customer found to be in contravention of this rule to leave the premises immediately without any entitlement to a refund.

How long are the adverts and trailers?

Ads and trailers normally last between 30-45 minutes before the actual film begins.We ask customers to collect their tickets at least 20 minutes before performance to make the most of their visit.

Can I use my compimentary pass or tickets for all films?

When "No passes" is shown in the newspaper adverts, posters, press or leaflets this means complimentary admission tickets cannot be used. Orange/EE 2 for 1 tickets or the Unlimited card are still valid.

Do you have any current job vacancies?

Please click here to visit our careers pages where you can view and apply for our current vacancies.

How do you process formal personal injury claims?

Any new personal injury insurance claims should be processed via the Ministry of Justice Claims Portal. Our Liability insurer is Aviva Plc (policy number: 24131692CCI). Any Claim Notification Forms (CNF’s) should be submitted via the ‘Portal’ immediately to Aviva for action.

Facebook Connect

Why should I use Facebook Connect?

Connect with your Facebook account and receive the following benefits:

  • Faster login process. We'll also remember your personal details for when you're booking tickets
  • Click the like button for the film you'd like to see and tell all your your Facebook friends. You can also see what films they'd like to see too if they're a mycineworld customer
  • You’ll also have access to all the other normal mycineworld benefits

I'm already a mycineworld member. How should I use Facebook Connect?

If you’ve already registered to mycineworld and want to use this feature, follow these steps:

  1. Log into mycineworld with your e-mail address and password
  2. After you're signed in, click the "Connect with Facebook" link to initiate linking

Once you do this, we will associate your Facebook account with your mycineworld account

What happens if I click the "Connect with Facebook" link?

New Users, registering to mycineworld for the first time:

  • You'll be asked to log into Facebook (if you're not already)
  • You'll be prompted to give us permission to access some of your Facebook information  
  • You'll then be redirected to the registration form where you simply have to fill in the missing fields
  • We'll use your Facebook email address and password as your login details for your mycineworld account
  • Then you’re done. The next time you want to sign in to mycineworld, all you have to do is click the "Connect with Facebook" link

Registered mycineworld Users:

  • Firstly, log into mycineworld with your username and password. This will prevent duplicate forum accounts from being created
  • Now click the "Connect with Facebook" link
  • You'll be prompted to log into Facebook (if you're not already)
  • You'll be asked to give our website permission to access your Facebook information
  • We'll associate your Facebook account with your already existing mycineworld account
  • Your mycineworld login details will remain the same
  • Then you’re done. Now you can sign in to mycineworld by simply clicking the "Connect with Facebook" link

After I'm connected, what do I get?

  • Faster login process. We'll also remember your personal details for when you're booking tickets
  • Click the like button for the film you'd like to see and tell all your your Facebook friends. You can also see what films they'd like to see too if they're a mycineworld customer
  • You’ll also have access to all the other normal mycineworld benefits

This is only the start - we have much more in store, watch this space.

What about my privacy?

We acknowledge the fact that some mycineworld members may want to keep their online account separate from their Facebook account, and we'll never force you to use Facebook or engage it automatically.

We also respect your personal information and we are not interested in accessing more than we need in order to communicate to you and grant you to access mycineworld. Please read through our privacy policy for more information.

mycineworld account holders who sign up or connect using Facebook Connect will also be subject to Facebook's terms and conditions of use and privacy policy, for which Cineworld is not responsible.

Can I disconnect later if I want to?

Yes. If you connect with Facebook and want to undo it, here's how:

  1.  Log into Facebook with the account you linked here.
  2. Go to your account privacy settings.
  3. Under "Apps and Websites," click "edit settings"
  4. This will show you a list of "apps you use"
  5. You should see Cineworld in the list. Click on it to edit its settings
  6. Click "Remove app"

 This will block us from accessing your Facebook information in the future.